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It Operations Support Manager Jobs in New York (NOW HIRING)

Zwilling

IT Operations Manager

Pleasantville, NY · On-site

$110K - $145K/yr

Supports and assists the IT Director in providing operational oversight and strategic execution ... Manage small to medium-sized technology enhancements independently, including requirements ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider ...

Versana

IT Operations Manager

New York, NY · On-site

$160K - $190K/yr

With the support of our investors, Versana is fast becoming the technology of choice to usher in ... About You Versana is seeking an experienced IT Operations & End User Computing Manager to lead and ...

Versana

IT Operations Manager

New York, NY · On-site

$160K - $190K/yr

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ... If you would like more information about how your data is processed, please contact us.

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Versana

IT Operations Manager

New York, NY · On-site

$160K - $190K/yr

$160,000 - $190,000 a year We may use artificial intelligence (AI) tools to support parts of the ... If you would like more information about how your data is processed, please contact us. apply for ...

Bedrock Talent

IT Operations Manager

Manhattan, NY · On-site

IT Manager, Holdings Location: New York City Reports to: Head of IT & Cybersecurity About the ... Establish a clear operating cadence with the MSP and ensure external support remains aligned with ...

Rogo

IT Operations Manager

Manhattan, NY · On-site

The Role The IT Operations Manager will be the go‑to person for keeping our technology ... Helpdesk & Employee Support * Run our in‑house helpdesk, providing fast, dedicated IT support to ...

Amtae Solutions LLC

IT Support Manager

NY · On-site

$75 - $85/hr

Manage daily support operations for POS systems, payment terminals, kiosks, printers, and network ... Minimum of 5 years of IT support experience. * Minimum of 2 years of experience leading technical ...

CFGI

Operations Support Manager

Stamford, CT

East Coast Operations Support Manager Position Summary The CFGI East Coast Operations Support ... Organize information, resources, processes, and communication channels that support effective ...

CFGI

Operations Support Manager

Stamford, CT

East Coast Operations Support Manager Position Summary The CFGI East Coast Operations Support ... Organize information, resources, processes, and communication channels that support effective ...

Brigit

Senior IT Operations Manager

New York, NY · On-site +1

... IT Support Specialist responsible for day-to-day help desk operations, this role is primarily ... Work with our MSP to provision hardware and manage user onboarding and offboarding * Own VPN ...

Akin

Regional IT Support Manager

Manhattan, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Akin Gump

Regional IT Support Manager

New York, NY

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Wilton Re

AVP, IT Operations

Norwalk, CT

AVP, IT Operations Full-Time Norwalk,CT Aboutthe Company: WiltonRe is an industry leader in the ... and managed services. Define evaluation criteria, support vendor selection, and present ...

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It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in New York are hiring for It Operations Support Manager jobs?

Cities in New York with the most It Operations Support Manager job openings:

IT Operations Manager

Pleasantville, NY • On-site

Zwilling
Manufacturing • 51 - 200 employees
Learn more about Zwillingexternal

$110K - $145K/yr

Other

Posted 25 days ago

Key responsibilities

  • Support, enhance, and maintain enterprise applications, infrastructure systems, and operational technologies.

  • Collaborate with cross-functional teams to support integrations, resolve escalated issues, and ensure system stability.

  • Provide advanced troubleshooting, configuration, and operational support for a wide portfolio of systems and technologies.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operations Manager

Full Time Regular Pleasantville, NY, US

5 days ago Requisition ID: 1192

Salary Range: $110,000.00 To $145,000.00 Annually

IT Operations Manager

Company: ZWILLING J.A. Henckels

Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week)

Department: Information Technology

Reports To: IT Director (Head of IT)

Employment Type: Full-Time

Position Summary:

The IT Operations Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission-critical systems.

This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross-functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject‑matter leadership, and operational support and continuity across multiple technology domains.

Key Responsibilities

Strategic and Operational Support

  • Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
  • Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
  • May lead select high impact meetings, project reviews, or operational discussions when requested.

Cross-Functional Technical Support & Collaboration

  • Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes - especially within eWM, ShipERP, Paccurate, and related logistics solutions.
  • Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
  • Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.

Application Support & Specialized Systems Ownership

Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:

  • Automation & Workflow: PowerAutomate, RVI
  • Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
  • Retail & POS Systems: MyPOS, Store Support tools, DC1
  • Physical & Access Security Systems: Brivo, TotalConnect, QVR
  • RFID & Printing: Zebra printers (including RFID workflows)
  • Cloud Productivity: Dropbox and related integrations
  • Legacy Technologies: Maintenance and operational support for DCI AS/400 applications

Infrastructure & Operational Support

  • Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
  • Assist in monitoring, maintaining, and improving both on-premises and cloud-based environments.
  • Participate in incident response and root-cause analysis for complex, cross-system failures.
  • Maintain documentation, system configurations, runbooks, and knowledge bases.
  • Serve as a technical escalation point for multi-team issues requiring broad system knowledge.
  • Advise the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.

Project Support & Execution

  • Contribute to the planning, execution, and deployment of IT projects across applications and infrastructure.
  • Serve as the technology expert for cross-functional initiatives involving SAP, warehouse automation, POS upgrades, workflow automation, and new system integrations.
  • Manage small to medium-sized technology enhancements independently, including requirements gathering, testing, and coordinating with internal teams/vendors.

Qualifications

Required

  • Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
  • 7+ years of broad IT experience across applications, infrastructure, and support operations.
  • Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.
  • Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end-user support, and retail technologies.
  • Experience supporting multiple specialized or custom applications and operational systems.
  • Demonstrated ability to troubleshoot and resolve complex cross-domain issues independently.
  • Strong communication, coordination, and customer-service skills.
  • Ability to work effectively with both technical and non-technical stakeholders.

Preferred

  • Experience working in distribution, warehouse, retail, or manufacturing environments.
  • Prior IT management/leadership experience strongly preferred.
  • Experience serving in a team lead role for the work group and/or as a specialist on complex technical and business matters
  • Familiarity with AS/400 systems and legacy application maintenance.
  • Experience supporting IoT, automation equipment, or warehouse robotics.
  • Background in PowerAutomate or other low-code automation platforms.
  • Understanding of SAP integration tools, APIs, EDI, or middleware.

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands -Staub (France), Demeyere (Belgium), Ballarini (Italy), and -MIYABI (Japan) to give its customers access to the most exceptional cookware and cutlery.

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