It Operations Manager Jobs in Hamilton, ON (NOW HIRING)

Title: Director IT & Data Transformation

Employment Type: Permanent, Full Time

Location: Ottawa, Canada - Hybrid (2 days/week in office)

Submission Date: August 09, 2026

Salary: CAD $128,000 - CAD$ 160,000

About us

Founded in 1992, Nutrition International (NI) is a global organization dedicated to delivering proven nutrition interventions to those who need them most. At Nutrition International, we make a difference, because nutrition is the difference.

Woven into the very fabric of our approach is the passion and drive of our global team of over 600 people, working in 13 offices across 11 countries with one common goal: transforming the lives of people who need it most through improved nutrition.

If you are a motivated and passionate individual who shares our conviction that a better world is possible through improved nutrition, wants to leave the world a little better than they found it, and is looking to be part of a global team with a clear vision, we want to hear from you. Please consider applying for the position below.

If you are a motivated and passionate individual who shares our conviction that a better world is possible through improved nutrition, wants to leave the world a little better than they found it, and is looking to be part of a team with a clear vision, we want to hear from you. Please consider applying for the position below.

About the role

Reporting to the Vice President, Corporate Services & CFO, the Director, IT & Data Transformation is Nutrition International's (NI) senior-most technology leader and a member of its global leadership group. The role keeps NI's technology foundation secure and reliable day to day, while building the data architecture and governance NI needs to operate with confidence and adopt AI responsibly. The Director plays a central role in this work - bringing hands-on AI experience to the role and helping shape how adoption scales responsibly as NI's data and governance maturity grows. In this role you will :

       Lead NI's IT function globally, overseeing infrastructure stability, cloud migration (Microsoft 365, Azure, SaaS), and end-user computing across HQ and international offices, including low-bandwidth country office environments.

       Manage the full lifecycle of IT equipment organization-wide - laptops, cameras, printers, photocopiers, and conferencing equipment - from sourcing through retirement, with documented management controls and clearly assigned operational responsibilities at all locations.

       Own MSP and third-party vendor relationships, including contract management, service level oversight, software asset and licensing governance, and procurement renewals.

       Own NI's IT security framework - covering endpoint security, access controls, network and cloud security, and data protection - aligned with ISO 27001 or equivalent and regulatory requirements (GDPR, PIPEDA). Govern user access management including joiner/mover/leaver processes, privileged access, and MFA enforcement.

       Ensure AI tools and platforms are covered within the security framework, with policies addressing unauthorized use of unsanctioned tools by staff (shadow AI), attempts to extract sensitive data through AI inputs (prompt injection), and corruption of data AI systems rely on (data poisoning).

       Develop, maintain, and periodically test IT disaster recovery and business continuity plans, accounting for NI's global context - including country office outages and cloud service disruptions. Report on security posture and continuity readiness to the CFO on a regular basis.

       Lead system integration across enterprise applications to meet financial, donor, and operational reporting requirements, and provide technical infrastructure, hosting, and security support for NI's public-facing website in coordination with the Communications unit.

       Lead the restructuring of NI's digital information environment away from functional silos and toward an architecture organized around grants, programs, and projects - making relevant information accessible across units regardless of where it originates.

       Own and maintain NI's AI Adoption Framework - which sets principles, governance, and staff guidelines for AI use - driving its execution in consultation with the CFO across tool rollout, enterprise application integration, and AI-assisted workflow development.

For more detailed information about the role, please click on the attached Job Description

Requirements

About you

You will have a Bachelor's or Master's degree Information Technology, Computer Science, Information Systems, or a related discipline; PMP certification is an asset.

Overall 10+ years of progressive experience, with at least 5 years in a senior technology leadership role in a complex, multi-site organization.

You will come with demonstrated experience managing IT infrastructure, MSP relationships, cybersecurity programs, and global IT operations.

Hands-on familiarity with LLMs and agentic AI for practical automation and working exposure to vibe-coding and low-code AI tools; comfortable evaluating new tools for quality and risk as they're onboarded into NI's infrastructure.

Hands-on experience with Microsoft 365 (SharePoint, Power Platform, Teams), Azure, and SaaS/ERP systems (NetSuite preferred).

Proven track record leading enterprise data governance or analytics programs and delivering technology projects using agile and structured methodologies.

You will be a strategic thinker who translates organizational needs into technology decisions, with strong judgment and comfort navigating ambiguous, fast-moving environments. Bring in effective communicator across all levels.

Skilled at influencing, negotiating, and building relationships with functional directors and senior leadership to align technology support with business priorities.

Fluency in English is essential and working capacity in French is an advantage.

Benefits

What we offer

A competitive market pay, pension, professional development allowance, health & wellness allowance, health and dental benefits, four weeks of vacation (plus public holidays) and other leave, and flexible work hours. We offer a collaborative and engaging work environment.

Nutrition International is an equal opportunity employer. We celebrate diversity and are committed to an inclusive, equitable and accessible work environment. Upon request, accommodations due to a disability are available throughout the selection process.

Nutrition International upholds a zero-tolerance policy on sexual exploitation, abuse and harassment (SEAH).  Following the principles of the Inter-Agency Misconduct Disclosure Scheme, reference checks will include safeguarding verifications with previous employers. By applying to this position, candidates acknowledge and consent to these reference checks being conducted with previous employers. 

Selected candidates must have current legal entitlement to work in Canada. Please note that all our offers are conditional subject to appropriate screening checks and satisfactory reference checks.

How to apply?

Nutrition International is committed to an inclusive, barrier-free work environment and encourages applications from all qualified individuals.

To apply please click on the 'Apply for this job' button to submit your application.

The closing date for receiving applications is August 09, 2026. Selected candidates must have current legal entitlement to work in Canada. Kindly note that apart from the interviews, shortlisted candidates are also expected to complete written/ technical assessment, which will assigned during the recruitment process of this position.

We thank you for your interest, however only those selected for an interview will be contacted.