ZipRecruiter

Log In

1

It Operations Manager Jobs in Decatur, GA (NOW HIRING)

TIER4 GROUP

Field IT Engineer - Atlanta

Atlanta, GA · Hybrid

$85 - $90/hr

... s across local, regional, and global business and IT functions. This role is ideal for someone who ... Manage global information security efforts, including virus protection, backups, recovery, and ...

Neodym Technologies

IT Manager 3

Atlanta, GA

$91.40K - $112K/yr

Role: Technical Product Manager (IT Manager 3) End Client: State of Georgia, Department of ... Act as the primary liaison between operations business units (Engineering, Planning, Operations ...

New

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94.70K - $112K/yr

Highly desired The IT Project Manager will be responsible for overseeing and coordinating all aspects of IT project planning, execution, and delivery, with a strong focus on IT operations and ...

Trilyon, Inc.

IT Manager -Atlanta, GA

Atlanta, GA · On-site

$91.40K - $112K/yr

Associate's degree in Operations Management, Information Technology, Business Administration, Communications, or related field. * 3-5+ years of experience in Governance, Risk, and Compliance (GRC ...

Comtech LLC

IT Support Specialist

Atlanta, GA

$70K/yr

You will play a vital role supporting the regional IT operations and project implementations within ... Act as IT liaison and technical point of contact for vendors, property managers, and on-site ...

Deloitte

M&A I&D IT Manager

Atlanta, GA

$91.40K - $112K/yr

M&A IT Manager Our Deloitte Strategy & Transactions team helps guide clients through their most ... IT operations, IT finances and expenses, Active Directory, end-user computing, messaging ...

Deloitte

M&A I&D IT Manager

Atlanta, GA · On-site

$91.40K - $112K/yr

... IT operations, IT finances and expenses, Active Directory, end-user computing, messaging ... experience managing project plans, deliverables, stakeholder meetings, and executive status ...

Next Step Systems

CEO/Operations Manager

Alpharetta, GA · On-site

CEO/Operations Manager, Alpharetta, GA Prefer prior experience with eCommerce Technology but will ... information technology, sales, and operations teams to fulfill incoming orders. - Develop online ...

City Of Roswell

IT Director

Roswell, GA · On-site

$155K/yr

The IT Director reports to the Deputy City Administrator and leads enterprise-wide technology ... operational performance and organizational decision-making. Cybersecurity and Risk Management ...

next page

Showing results 1-20

People also search for

All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Decatur, GA

It Operations Manager information

See Decatur, GA salary details

$42.5K

$106.3K

$159.6K

How much do it operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for it operations manager in Decatur, GA is $106,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are IT Operations Managers?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs
What job categories do people searching It Operations Manager jobs in Decatur, GA look for? The top searched job categories for It Operations Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Operations Manager jobs? Cities near Decatur, GA with the most It Operations Manager job openings:
It Operations Manager jobs near you

IT Support Specialist, Tier I - Shared Services

National Christian Foundation

Alpharetta, GA • On-site

Full-time

Posted yesterday

Job description

Job Description
Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received more than $33 billion in contributions and made more than $25 billion in giver-recommended grants to 90,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at www.ncfgiving.com.
Position Overview
The purpose of this position is to support the users of NCF's digital technology infrastructure by efficiently and effectively answering users' software and technical questions by performing the following duties personally or through subordinate managers.
The Technical Support Specialist, Tier 1 serves as the first point of contact for all technology-related inquiries and incidents across the organization. With a passion for turning NCF staff into IT fans, this role goes beyond reactive troubleshooting by proactively helping employees navigate NCF's technology landscape with confidence. The ideal candidate brings strong foundational technical skills paired with a customer service-oriented, people-first approach to every interaction. They are comfortable shifting gears on the fly, taking full ownership of issues, and sees them all the way to resolution because here, no ticket gets left behind.
As a non-profit organization, we rely on lean resources and a strong sense of shared purpose. The ideal candidate brings not only foundational technical knowledge but also a genuine commitment to service and understanding that every resolved ticket helps keep our employees focused on the givers we serve. This individual will work collaboratively within the IT team, follow established escalation procedures for complex or unresolved issues, and contribute to a support environment built on responsiveness, accountability, and continuous improvement.
This position is remote and located in the Central Time Zone. We prefer the candidate to be located in TN, though we value flexibility and are open to a remote candidate in one of the following states: AR, IL, MO, or MS. Occasional travel to the National Office in Alpharetta, GA is required. This includes attending companywide events, National Onboarding Orientation, IT Operations events, and scheduled team building events.
Reports to: Manager, IT Service Desk
Management/Supervision: None
Duties & Responsibilities
IT Operations and Support
  • Maintains daily IT operations (KTLO)
  • Receives, triages, and manages incoming support tickets in accordance with established priority levels, SLA targets, and quality ticket handling best practices, ensuring accurate categorization, clear documentation, and timely resolution or escalation
  • Delivers a consistently positive support experience by approaching every interaction with professionalism, patience, and a people-first mindset, and actively contributes to customer satisfaction goals as measured by feedback surveys or service quality metrics
  • Executes employee onboarding and offboarding procedures, including provisioning and deprovisioning of user accounts, hardware setup and recovery, software licensing, and access management across organizational systems and platforms
  • Creates, reviews, and maintains knowledge base articles, how-to guides, and internal documentation to ensure accuracy and relevance, empowering staff with self-service resources and supporting consistent resolution practices across the help desk team

Equipment Preparation and Asset Management
  • Prepares new hire equipment by imaging devices, installing software and printers, testing, and shipping with security inserts
  • Asset management includes tracking physical inventories such as computers, monitors, peripherals, and notifying management of equipment orders
  • EOL deployments and device retirement requires updated inventory documentation, decommissioning equipment, and proper storage

IT Help Desk Urgent Hotline
  • Supports employees during critical situations when submitting a standard support ticket is not possible
  • Follows SLA thresholds to ensure zero wait time during critical situations
  • Classifies and prioritizes incidents; escalates to Tier 2/3 support as necessary
  • Logs all Hotline interactions into the ITSM system on behalf of the employee, since standard ticket submission is unavailable

Other Duties and Responsibilities
  • Assists with projects as assigned

Experience and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have reliable attendance. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Christ Centered
  • Profession that Jesus Christ is Lord and Savior and a growing, committed relationship with Jesus Christ
  • Dedication to biblical Christianity and a lifestyle that is consistent with the teachings of Jesus and the Bible
  • Agreement, support, and alignment of NCF's Statement of Faith, mission, vision, and values
  • Demonstrates the values of faithfulness, love, and service

Education
  • A Bachelor's degree in Computer Science, Information Technology, Information Systems or a related field is preferred; equivalent experience in lieu of a degree may be ok

Experience
  • A minimum of three years' IT Service Desk or End User Support experience in a corporate or enterprise environment is required
  • Proven experience providing technical support to Windows and macO5 end users in a hybrid or remote work environment required
  • Basic understanding of security best practices, phishing awareness, endpoint protection, and data privacy principles
  • Certifications (preferred or in progress)
    • Microsoft 365 certification
    • Microsoft Certified: Endpoint Administrator Associate
    • Comp TIA A+ (Core 1 & 2) or CompTIA ITF+
    • Comp TIA Network+ or foundational networking certification
    • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent
    • ITIL® 3 or 4 Foundation (preferred for service management environments)
    • Apple Device Support or Jamf fundamentals (preferred in mixed OS environments)
  • Familiarity with nonprofit, charitable, foundation, or donor-focused organizations preferred
  • Awareness of data sensitivity, compliance, and confidentiality requirements in mission-driven environments helpful

Knowledge Base
  • Windows 10/11 and macOS (current and recent versions)
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Entra ID/Azure AD)
  • Endpoint management and MDM tools such as WorkSpace One, Intune, Jamf, or similar
  • Active Directory and Entra ID (Azure AD) user and group administration
  • Basic identity, access management, and MFA concepts
  • Networking fundamentals: DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting
  • Mobile device support for iOS and Android (corporate-owned and BYOD)
  • Modern hardware platforms (HP, Dell, Lenovo laptops/desktops; docking stations and peripherals - Experience with MacBooks required)
  • ITSM / Help Desk ticketing systems (ServiceNow, Freshservice, Jira Service Management, Zendesk, or similar)

Competencies
  • Demonstrated ability to perform real-time troubleshooting, root-cause analysis, and issue resolution
  • Ability to work independently under general supervision while following established procedures and SLAs
  • Strong attention to detail with a high degree of accuracy in documentation and ticket updates
  • Ability to manage multiple tasks, shift priorities, and meet service expectations in a fast-paced environment
  • Excellent verbal and written communication skills, with the ability to translate technical concepts into user-friendly language
  • Strong organizational skills, including the ability to track, document, and report on outstanding issues
  • Calm, professional demeanor when working under pressure or time-sensitive situations
  • Exercises sound judgment and consistently demonstrates professionalism and reliability
  • Maintains strict confidentiality of business, donor, affiliate, and employee information
  • Ethical, tactful, and courteous when interacting with employees, vendors, and partners
  • Collaborative team player who contributes to shared goals and continuous service improvement

We believe that every role at NCF is more than just a job, it's a calling. If you're passionate about using your gifts to serve others, grow in faith, and make a lasting impact for the Kingdom, we'd love to hear from you. Join us in this mission-driven work and be part of a community that values purpose, compassion, and Christ-centered service.
Applicants should be sure to read more about NCF's vision, mission, and Statement of Faith at www.ncfgiving.com/about
If you are interested in serving at NCF, please go to www.ncfgiving.com and apply online.

Apply