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It Operations Assistant Jobs in Edmonton, AB (NOW HIRING)

L1 Hero Support

Edmonton, AB · On-site

CA$45K - CA$60K/yr

... * Assist in maintaining and improving the knowledge base and internal documentation. * Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current with new ...

Verify that all required business, technical, and financial information is provided prior to ... technology operations, or IT coordination role. * Demonstrated ability to manage multiple ...

... information. * Assist with KPI tracking, grant reporting, internal reporting, data clean-up, and ... Provide basic support for workplace technology needs, help with meeting room readiness, and submit ...

Minimum 8 years of experience in enterprise network operations, infrastructure support, and IT service management * Minimum 6 years of experience leading network operations teams in complex ...

Showing results 21-40

It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Edmonton, AB?

The most popular types of It Operations jobs in Edmonton, AB are:

What job categories do people searching It Operations Assistant jobs in Edmonton, AB look for?

The top searched job categories for It Operations Assistant jobs in Edmonton, AB are:

Infographic showing various It Operations Assistant job openings in Edmonton, AB as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Consultant - IT Audit, Technology Risk Services

KPMG

Edmonton, AB

Full-time

Re-posted 19 days ago


Job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We are looking for a highly motivated Technology Risk Consulting professional at the Senior Consultant level to join our team. As a member of KPMG Canada’s cross-functional Technology Risk Consulting practice, you will help enable our clients' cyber transformation journey through service delivery leadership, advisory, and support.


What you will do

As a Senior Consultant, you’ll lead and work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve complex business issues from strategy to execution. Responsibilities include:

  • Supporting key services including general/application control audits and assessments, SOC 1 / SOC 2 / SOC 3 audits, cybersecurity and technology risk reviews, IT infrastructure security assessments, project governance reviews, and ISO assessments
  • Reviewing new and existing systems for adequacy of controls, security, operational considerations, and project management
  • Advising on business process controls
  • Leading field engagement teams and mentoring junior staff
  • Contributing to knowledge sharing through tool development and methodology enhancements
  • Identifying and implementing process improvements
  • Evaluating risks and controls associated with IT applications, operating systems, databases, interfaces, and business cycles
  • Engaging with clients to understand their environments and needs

What you bring to the role
  • Completion of one or more of the following designations is an asset: CPA, CISA, CISSP, CRISC, CISM
  • A post-secondary degree
  • Minimum of 3 years of relevant experience in assessing IT or business process risk, ideally within a consulting environment
  • Strong understanding of business process controls, IT General Controls (ITGCs), and controls-based audits/assessments (e.g., CSAE 3416, CSAE 3000, SSAE 18)
  • Experience testing controls across various IT environments
  • Familiarity with cloud platforms such as AWS, Azure, or others
  • Knowledge of industry standards and frameworks such as COBIT, ISO 27001/27002, NIST, COSO
  • Experience in client relationship development, project management, and team leadership

Providing you with the support you need to be at your best


Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:
  • Completion of one or more of the following designations is an asset: CPA, CISA, CISSP, CRISC, CISM
  • A post-secondary degree
  • Minimum of 3 years of relevant experience in assessing IT or business process risk, ideally within a consulting environment
  • Strong understanding of business process controls, IT General Controls (ITGCs), and controls-based audits/assessments (e.g., CSAE 3416, CSAE 3000, SSAE 18)
  • Experience testing controls across various IT environments
  • Familiarity with cloud platforms such as AWS, Azure, or others
  • Knowledge of industry standards and frameworks such as COBIT, ISO 27001/27002, NIST, COSO
  • Experience in client relationship development, project management, and team leadership

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: FULL_TIME