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It Operations Assistant Jobs in Chicago, IL (NOW HIRING)

Brooksource

IT Analyst

Chicago, IL · On-site

$40 - $50/hr

This is a hands-on, operational role focused on process execution and asset tracking, rather than ... tracking perspective * Assist with device and technology expense management, helping the ...

Flex Ltd.

Information Technology Manager

Buffalo Grove, IL · On-site

$97K - $119K/yr

Lead daily IT operations and support services, ensuring reliable performance of operation systems, Help Desk activities, end-user support, and compliance with established service levels. * Oversee ...

Flex

Information Technology Manager

Buffalo Grove, IL · On-site

$97K - $119K/yr

Lead daily IT operations and support services, ensuring reliable performance of operation systems, Help Desk activities, end-user support, and compliance with established service levels. * Oversee ...

Lake Forest

IT Intern

Lake Forest, IL

$15 - $20.76/hr

... operations across a wide range of City departments, including Police, Fire, Public Works ... Examples of Duties Provide help desk support and assist employees with technology questions and ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

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Showing results 21-40

All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Chicago, IL

It Operations Assistant information

See Chicago, IL salary details

$11

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$31

How much do it operations assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it operations assistant in Chicago, IL is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.03 per hour, depending on experience, location, and employer.

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Chicago, IL?

The most popular types of It Operations jobs in Chicago, IL are:

What are popular job titles related to It Operations Assistant jobs in Chicago, IL?

For It Operations Assistant jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Chicago, IL look for?

The top searched job categories for It Operations Assistant jobs in Chicago, IL are:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,464 per year, or $20.4 per hour.

IT Team Lead (US Operations)

Corston Architectural Detail

Chicago, IL • On-site

$65K - $90K/yr

Full-time

Posted 6 days ago

Job description

IT Team Lead (US Operations)
Application Deadline: 30 September 2026
Department: Customer Experience
Employment Type: Full Time
Location: Chicago USA
Reporting To: Jake Brand
Compensation: $65,000 - $90,000 / year
Description
We are seeking an experienced and proactive IT Team Lead to serve as the primary IT presence within our US operations. Reporting directly to the IT Support Manager, this role will act as the "feet on the ground" for all US-based IT activities, providing local leadership, technical expertise, and operational support while ensuring alignment with global IT standards and objectives.
The successful candidate will combine strong technical knowledge with leadership capabilities, acting as a key liaison between US business stakeholders and the wider IT function. This role is ideal for someone who enjoys balancing hands-on technical work with team coordination and business engagement.
#IND
Key Responsibilities
Leadership & Stakeholder Management
  • Serve as the primary IT contact for US-based users and business leaders.
  • Provide day-to-day leadership and guidance to local IT resources and third-party support providers.
  • Escalate and coordinate issues with global IT teams where required.
  • Build strong relationships with key stakeholders across US operations.
  • Ensure local IT priorities are communicated effectively and aligned with global IT strategy.
  • Support the implementation of IT policies, procedures, and best practices.

ERP & Business Systems
  • Provide support and administration for NetSuite ERP or a comparable ERP platform.
  • Work closely with business teams to analyse requirements and improve system utilisation.
  • Troubleshoot ERP-related issues and coordinate system enhancements.
  • Support integrations between ERP systems and other business applications.
  • Assist with testing, upgrades, reporting, and user training activities.

Infrastructure & Cloud Services
  • Support and administer Microsoft Azure environments.
  • Assist with Azure-based resource management, monitoring, security, and optimisation.
  • Support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, Teams, and SharePoint.
  • Maintain IT infrastructure, networks, and endpoint management within the US remit.
  • Ensure compliance with security, backup, and disaster recovery requirements.

IT Operations & Support
  • Provide advanced technical support for hardware, software, networking, and business systems.
  • Manage local IT projects and contribute to global initiatives.
  • Coordinate onboarding and offboarding activities.
  • Oversee asset management and local vendor relationships.
  • Monitor service levels and drive continual service improvement.

Required Experience & Skills
Essential
  • 2-3 years' experience supporting NetSuite ERP or a similar ERP platform (e.g., SAP Business One, Microsoft Dynamics, Oracle ERP, Sage X3, Epicor).
  • Experience working with Microsoft Azure environments.
  • Previous experience in a senior IT support, lead, or supervisory position.
  • Strong knowledge of Microsoft 365 technologies.
  • Experience supporting enterprise infrastructure, networking, and end-user computing.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and stakeholder management abilities.
  • Ability to work independently while collaborating with international teams.

Desirable
  • Experience leading small IT teams or coordinating technical resources.
  • Knowledge of ITIL principles and service management practices.
  • Experience with cybersecurity controls and compliance requirements.
  • Microsoft Azure certifications.
  • Experience supporting multi-site or international organisations.

Personal Attributes
  • Natural leader with a hands-on approach.
  • Strong sense of ownership and accountability.
  • Customer-focused with excellent interpersonal skills.
  • Able to prioritise and manage multiple activities effectively.
  • Adaptable and comfortable operating across technical and business functions.
  • Proactive and capable of driving continuous improvement initiatives.

Key Success Measures
  • Delivery of high-quality IT support and services across US operations.
  • Strong stakeholder satisfaction and engagement.
  • Effective local ownership of IT incidents, problems, and projects.
  • Successful support and optimisation of ERP and Azure environments.
  • Alignment of US IT activities with broader organisational objectives.

This role offers an opportunity to become the trusted IT leader for our US operations while working closely with global IT management to drive technology excellence across the business.
#IND

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