It Operations Assistant Jobs in Georgia (NOW HIRING)

Job Summary:
NexusOne is a converged data platform for the AI era, focused on delivering sovereign data and interoperable systems. The Head of IT will lead corporate IT delivery, managing day-to-day operations, vendor performance, and ensuring compliance while supporting a fast-growing engineering-heavy company.
Responsibilities:
• Onboarding and offboarding process
• Design and manage streamlined onboarding and offboarding workflows leveraging Rippling IT.
• Ensure consistent provisioning and deprovisioning of access, devices, and accounts across the organization.
• Asset management and refresh
• Own device lifecycle management, including procurement, inventory tracking, and hardware refresh cycles for Mac and Windows fleets.
• Maintain accurate asset records and optimize refresh schedules to balance cost and performance.
• IT operations
• Run day-to-day IT operations, including helpdesk function, escalation management, root cause analysis, and continuous improvement.
• Establish IT policies, standards, and service levels for a distributed workforce (US + India).
• Migration projects
• Lead corporate collaboration tooling migrations, including Google Workspace migration and Slack migration, using specialist partners where appropriate.
• Plan and execute projects with clear timelines, change management, and minimal business disruption.
• AI security and tooling
• Evaluate and implement AI security controls and tooling to protect against emerging risks.
• Partner with Security to establish governance around AI tool usage and data protection.
• Policy management
• Develop and maintain IT policies that support business growth while ensuring security and compliance.
• Ensure policies are clearly communicated and consistently enforced across the organization.
• Security and device configurations
• Own identity and access administration in Microsoft Entra ID and Google Workspace, including role-based access, MFA, and privileged access workflows.
• Own endpoint management with Intune (or equivalent MDM) and endpoint security baselines in partnership with Security.
• Ensure secure device configurations, endpoint hygiene, and secure remote access across all devices.
• Vendor and spend management
• Own vendor selection, contracts, and performance management (including MSPs and migration specialists).
• Own licensing strategy and cost controls (Microsoft 365, Google Workspace, Defender, and other SaaS), reducing bloat and preventing overcharging.
• Security and compliance partnership
• Partner with Security/Compliance to ensure IT operations support ISO/SOC-style controls, audit readiness, evidence collection, and secure defaults.
• Reduce risk from third-party access and unmanaged tooling.
Qualifications:
Required:
• 10+ years of progressive IT experience, including ownership of corporate IT in a scaling environment.
• Proven experience leading hands-on IT operations.
• Strong experience across: Microsoft 365 administration and Google Workspace administration, Entra ID (Azure AD), identity and access practices, Intune (or equivalent) and endpoint lifecycle management, Mixed Mac + Windows environments, Rippling IT or similar HR/IT platforms.
• Demonstrated ability to manage vendors and MSPs with clear SOWs, KPIs, and accountability.
• Strong communication skills with executives and technical teams.
Preferred:
• Experience supporting international offices (especially India) and handling logistics, procurement, and support coverage across time zones.
• Experience leading collaboration migrations (M365 ↔ Google Workspace, Teams ↔ Slack).
• Familiarity with endpoint security tooling (for example, Microsoft Defender) and partnering with Security teams.
• Experience with AI security governance and tooling.
• Experience in a product and engineering-driven company.
Company:
NexusOne is the composable data architecture for the AI era — the first product to deliver a universal control plane across the entire data estate. Founded in 2019, the company is headquartered in Addison, USA, with a team of 51-200 employees. The company is currently Growth Stage.