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It Operations Analyst Jobs in Atlanta, GA (NOW HIRING)

Tier4 Group

IT Engineer

Atlanta, GA · Remote

Develop scripts and internal tools to automate routine IT operations. * Utilize AI-powered tools to assist with troubleshooting, scripting, documentation, analysis, and process optimization.

Valid8 Financial, Inc.

IT Specialist II

Atlanta, GA · On-site

$80 - $100/hr

Provide operational support for Windows Server environments, file services, printing, and core ... Advanced troubleshooting, analytical thinking, root-cause analysis, and structured problem-solving ...

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All JobsIt Operations Analyst JobsIt Operations Analyst Jobs in Atlanta, GA

It Operations Analyst information

See Atlanta, GA salary details

$13

$33

$58

How much do it operations analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it operations analyst in Atlanta, GA is $33.82, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $40.24 per hour, depending on experience, location, and employer.

What does an IT Operations Analyst do?

An IT Operations Analyst is responsible for monitoring, managing, and improving the day-to-day operations of an organization's IT systems and infrastructure. They analyze system performance, troubleshoot technical issues, and ensure that IT services run smoothly and efficiently. Their duties may include maintaining servers, supporting network operations, implementing security measures, and collaborating with other IT professionals to optimize processes. By proactively identifying and resolving potential problems, IT Operations Analysts help minimize downtime and ensure business continuity.

How does an IT Operations Analyst typically interact with other departments within an organization?

As an IT Operations Analyst, you will frequently collaborate with various departments such as development, security, and customer support to ensure systems run smoothly and issues are resolved efficiently. This role often acts as a bridge between technical teams and business units, translating operational requirements and system updates across the organization. Regular communication and coordination are key, whether you're assisting with incident resolution, implementing system upgrades, or supporting end-users. Effective teamwork and problem-solving skills are essential for managing these cross-departmental interactions.

What are the key skills and qualifications needed to thrive as an IT Operations Analyst, and why are they important?

To thrive as an IT Operations Analyst, you need strong analytical skills, understanding of IT infrastructure, and a relevant degree or equivalent experience in information technology. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or ITIL Foundation are typically required. Attention to detail, problem-solving abilities, and effective communication help you excel in troubleshooting and collaborating with teams. These skills ensure smooth IT operations, quick resolution of issues, and reliable support for organizational technology needs.

What is the difference between It Operations Analyst vs Network Operations Analyst?

AspectIt Operations AnalystNetwork Operations Analyst
Required CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise networksNetwork monitoring centers, enterprise network environments
Employer & Industry UsageTech companies, large corporations, service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

The main difference between an It Operations Analyst and a Network Operations Analyst lies in their focus areas. It Operations Analysts oversee overall IT infrastructure, including servers, applications, and systems, ensuring smooth operations across the organization. Network Operations Analysts specifically focus on managing and troubleshooting network infrastructure, such as routers, switches, and network security. Both roles require similar certifications and work environments but differ in their scope of responsibilities within IT and network management.

How much does an IT operations analyst make in the US?

An IT Operations Analyst in the US typically earns a median annual salary of around $70,000 to $85,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn over $100,000 annually.

What are popular job titles related to It Operations Analyst jobs in Atlanta, GA?

For It Operations Analyst jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching It Operations Analyst jobs in Atlanta, GA look for?

The top searched job categories for It Operations Analyst jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for It Operations Analyst jobs?

Cities near Atlanta, GA with the most It Operations Analyst job openings:

It Operations Analyst jobs near you
Infographic showing various It Operations Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,351 per year, or $33.8 per hour.

Lead Technology Operations Analyst, Payments - BWW

Inspire Brands

Atlanta, GA • Remote

Full-time

Posted 14 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 108 rated fast food restaurants

Job description

TheLeadTechnology OperationsAnalyst, Payments for Buffalo Wild Wings (BWW)overseescross-functional teams to understand complex solutionsandintegrations,as well asdrive releases to improve solutions.This role focuses on deliveringhigh-qualityoperational outcomes within a defined technology domain by designing, executing, and continuously improving processes, automations, and technical workflows.As a specialized subject matter expert, this positionsupports Inspire Brands' technology ecosystem byidentifyinggaps, recommending enhancements, andoptimizingcapabilities within the assigned area of focus.

The role requiresstrong communicationskills, effective vendor coordination, and the ability to troubleshoot and resolve issues across hardware, software, and integrated solutions. It also contributes to ongoing process refinement, readiness for QA/UAT, and ITIL/SDLC execution, ensuring reliable service delivery andreal-timetransparency for customers and stakeholders. Additionally, this rolementorspeers, partners with engineering and help desk teams, and supports the future evolution of tools and technologies to improve efficiency, quality, and business outcomes across the organization.

RESPONSIBILITIES

  • Effectivelydesign,continuouslyimprove,coordinateandcompleteall tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
  • Specialize in your area of focus, including but not limited to identification and solutionrecommendationsfor potential gaps, process improvement areas,innovativeopportunitiesand continuous learningin your area ofsubject matterexpertise.
  • Have an ownership mindset where you are actively supporting, influencing,driving,and/ordesigning the future of your area of focus.
  • Effectively communicate with stakeholdersas a subject matter expert,to prevent errors, ensure success, and manage expectations. Clearly and accurately communicate with customers, stakeholders, engineering teams and leadersregardingsupported technology, capability optimization and future capabilities as defined by role; including partnership to drive business needs forward.
  • Have a strongunderstandingof how these technologies interact with components across the organization andtake actions to ensuresuccess across the organization.
  • Manage vendor performance and build vendor partnerships that result in positive outcomes for Inspire Brands throughout the business relationship.
  • Influence,and/or own, asappropriate,the vendor's roadmap, participation in commercialnegotiations,coordinatecommercial engagementsand ensurevendors meet contractual, operational, and servicelevel commitments.
  • Influence& refinefuture development/improvements,identifygaps and recommend areas for process improvements and/or new tools for success.
  • Mentorroutinely both junior team members and peers, toensure theyare successfully prepared for growth opportunities and have success throughout the employee lifecycle.
  • Maintain high qualityin accordance withcompany standards and best practices and proactivelyidentifyand suggest areas for improvement.
  • Manage & execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes to ensure customers' real-time visibility of service status.
  • Performbasic and advancedtriage on reported defects tovalidateissues,identifyconfiguration errors, and gather necessaryand/or analyze necessarylogs fora resolution.Includespartnership with help desk teams for ongoing support.
  • Developand executeprocesses that ensure thathardware,softwareandappropriate integrationsareready prior to being turned over for QA/UAT efforts.

PAYMENTS

  • Create and lead positive partnershipswiththe brand marketing team, operationsteamand shared services organizations.Create assignments (including runbooks) thatensurescompliance withindustry standards (such as PCI),best practices of the brand and capabilities of the payment platform.Actively help develop best outcomes for brand needs with technology-based solutions.
  • Demonstratean ownership ofend-to-endoperationalunderstandingofpayments, the payments industry and how payments flow across in store & digital channels (including reporting, and non-traditional payment vendors such as Venmo or PayPal)
  • Practical understanding of remote deployment tools, integrationsupportand APIs
  • Ensurepaymentimplications are clearly understood and communicated to all impacted parties
  • Research financially impacted issues such as missed payment,chargebacksand discrepancies.
  • Have an understanding ofhow these technologies interact with components across the organization and take actions to ensure success across the organization.
  • Ownpayments security, compliance, and risk: embedPCIDSS, enforce secure change control& chain of custody,maintainauditready documentation, and escalate material risks/incidents with mitigation plans.

POINT OF SALE

  • Createand leadpositive partnershipswiththe brand marketing team, operationsteamand shared services organizations.Create assignments (including runbooks) that ensure compliance with thebest practices of the brand and the capabilities of the POS.Actively help develop best outcomes for brand needs with technology-based solutions.
  • Demonstrateownership ofend-to-endoperationalneeds forPOS hardware,softwareand integrations (printers, pin pads, scanners, coin changers, network, credit cards, order ahead etc.).

    SYSTEMINTEGRATIONS

    • Create and lead positivepartnershipswith the brand marketing team, operations team,and shared services organizations. Create assignments (including runbooks) that ensure compliance with the best practices of the brand and the capabilities of the integrated platform(s).Actively help develop best outcomes for brand needs with technology-based solutions.
    • Demonstratean ownership of end-to-end operationalunderstandingof digital hardware,softwareand integrations (cloud services, order to menu mapping,Contentful, etc.)
    • Strong, hands-on, understanding of remote deployment tools, how deployments work (content + menu), the differences between upper & lower environments and APIs

    RESTAURANT TECHNOLOGY

    • Create and lead positive partnershipswith the brand marketing team, operationsteamand shared services organizations. Create assignments (including runbooks) that ensure compliance with the best practices of the brand and the capabilities of the technology platform(s).Actively help develop best outcomes for brand needs with technology-based solutions.
    • Demonstratean ownership of end-to-end operationalunderstandingofrestaurant technology including, but not limited to drivethrutimers, headsets, camera system, audio/visual etc.

    L2/L3SUPPORT

    • Be able tocreate,write, debug and update scripts in a variety of languages, including, but not limited to PowerShell,Pythonand other brand-basedlanguages.
    • Demonstratestrong, hands-on,understanding ofrestaurant technology including, POS, BOS, System Integrations, Drive Thru, Audio/Visual, Payments etc.
    • Recommend,designand managesoftware and integrationsupport after deployment to production.
    • Actively source methodologies, platforms and scripts to "shift left",moving support closer to the end user than specialized technicians.
    • Haveastrongunderstanding of how these technologies interact with components across the organization andtake actions to ensuresuccess across the organization; proactively alertpossible issuespriorto full scale deployment of software and/or hardware.

    SERVICE DESK

    • Monitor and improve KPIs which include but are not limited to (Agent Utilization, DSAT, CSAT, Survey response rate, Monthly service desk resolution, monthly call abandoned rate, Monthly speed to answer, MTTR, FCR, Call handling time).
    • Coach, mentor, develop L1 and L2 agents focusing on meeting SLAs coupled with customer service mindset
    • Participate andassistwithincident,change management,hyper-care,escalationsand major incidentresponse& post-incident reviewefforts to minimize service disruptions and enhance customer satisfaction.
    • Assistwith root cause analysis, call trends, chronic issues andcollaborateswith Problem and Escalation Management asrequired
    • Design,update& createstandardized operating procedures andmaintainup-to-date documentation, processes, and escalation contacts.
    • Identifyissues andcreatesprocesses and procedures that are repeatable for agents including assisting in the creation of KBA and training materials

    DEPLOYMENT

    • Engagewith multiple restaurants, and/or restaurant owners, to ensurehigh levelsof satisfaction before, during and after the deployment experience
    • Plan and ensurelogisticsincluding scheduling, inventory staging,shippingand hardware installation with vendor partners in place.
    • Manage multiple levels of complexity inlogisticsincluding scheduling, inventory staging, shipping and hardware installation withappropriate stakeholdersand vendor partners
    • Effectively collaborate with Restaurant Technology, Networking, Security, and Service Desk teams to coordinate installations
    • Resolve, within capabilities, on-site deployment issues as they arise. Escalating appropriately when necessary
    • Ensure all hardware deploymentscomply withinternal change management processes, including validation steps, rollback planning, and postdeployment reviews
    • Identifyand drive opportunities to streamline hardware deployment processes through automation, standardization, and continuous improvement efforts.
    • Have a deep understanding of all enterprise hardware deployed across restaurants, including workstations, peripherals, tablets, printers, networkdevicesand kiosks

    EDUCATION AND EXPERIENCE QUALIFICATIONS:

    • Strongly Desired: Bachelor's Degree

    • Seven to ten years of progressive, relevant IT experience such assystem configuration and implementation experience

    • Expert knowledge of relevant applications and technical platforms.

    • Expert experience with Microsoft Operating Systemsand associated software such as Microsoft Office

    • Proficientknowledge of at least one other operating system such as iOS, Android,Linuxetc.

    • Expert knowledgewith ITSM frameworks such as ITIL

    • Proventrack recordof supportingmulti-modal and geographical disparate locations

    • Expertexperience in building business and technical requirements

    REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES:

    • Excellent customer service skills. Must be empathetic and continually solving problems through the eyes of the user

    • Proventrack recordof providing effective team leadership

    • Excellent verbal and written communication, with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers

    • Extremely well organized (including good project and time management skills) and high attention to detail

    • Collaborate strongly withbusiness partners,generally acombination of individual contributors, managers, directors, vicepresidentsand executives,through a service mindset

    • Strong partnering skills and a service leadership mindset arerequired

    • Proventrack recordof team member development outside of formal channels


    Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

    What Inspire Brands employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Inspire Brands

    Sourced by ZipRecruiter

    Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

    Industry

    Food services and drinking places

    Company size

    10,000+ Employees

    Headquarters location

    Atlanta, GA, US

    Year founded

    2018

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