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It On Demand Application Support Analyst Jobs (NOW HIRING)

TEKsystems

IT Plant Support Analyst

Richland Center, WI

$20 - $25/hr

Description The IT Plant Support Analyst provides onsite technical support for manufacturing plant ... Application Deadline This position is anticipated to close on Aug 24, 2026. About TEKsystems We're ...

Morgan Stanley

Application Support

New York, NY · On-site

Strong focus on metrics, monitoring, and trend analysis * Strong problem-solving skills with the ... It is the policy of the Firm to ensure equal employment opportunity without discrimination or ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support ... Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

Prolim Global

Application Support Engineer

Liberty, NC · On-site

... on troubleshooting, system reliability, and continuous improvement. The successful candidate will ... Analyze recurring issues and participate in root cause analysis activities. Support major incident ...

iFlow Inc

Application Support Engineer

Liberty, NC · On-site

... on troubleshooting, system reliability, and continuous improvement. The successful candidate will ... analysis, implementing system enhancements, and collaborating with manufacturing, quality ...

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It On Demand Application Support Analyst information

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How much do it on demand application support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it on demand application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

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For It On Demand Application Support Analyst jobs, the most frequently searched job titles are:

Senior Manager Application Support

New York, NY • Hybrid

Wilson Elser - Business & Legal Professionals
Law Firms • 1 - 5K employees
Learn more about Wilson Elser - Business & Legal Professionalsexternal

Full-time

Posted 15 days ago

Job description

The Position

The Senior Manager of Application Support is the right hand and strategic operational partner to the Director of IT Service Management & Governance, to whom this role reports directly. In a legal-industry environment, the role leads the people, processes, and operational practices that support critical practice-of-law software products and related legal technology, including Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, and workflow platforms. The role ensures reliable, secure, and user-focused application services across the full lifecycle of legal operations, including service delivery, incident and problem management, upgrades, integrations, adoption, and continuous improvement. The role models servant leadership and contributes to a collaborative, transformative, and innovative IT department.

Key Responsibilities

  • Lead daily application support and incident management for critical practice-of-law software products, including Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, workflow platforms, and related legal technology; track service availability, performance, and user-impact metrics.
  • Manage, coach, and develop supervisors, technical support analysts, and system administrators through a servant-leadership approach that builds accountability, capability, and trust.
  • Coordinate with software vendors and internal stakeholders on major fixes, releases, integrations, system patches, and contract management for supported applications.
  • Monitor system usage, adoption, and service metrics; identify friction points and recommend process, workflow, and user-experience improvements.
  • Partner with Security and Risk teams to maintain compliance and support data privacy and information security requirements.
  • Partner with the DevOps, Data Services, and Infrastructure teams to support a cloud-first strategy, integrations, resilience, and system continuity.
  • Partner with senior leadership to ensure seamless onboarding, integration, and technology readiness for lateral hires.
  • Advise and support IT leadership on ISO 27001 certification and information security best practices.
  • Champion and train the IT organization in ITIL/ITSM best practices for change, incident, problem, and service-request management, promoting a consistent and collaborative approach to service delivery.

Qualifications

  • Experience supporting or managing critical practice-of-law platforms, including iManage, Intapp, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, workflow platforms, and related legal technology.
  • Background managing hybrid, cloud-based, and legacy/on-premises enterprise systems.
  • Familiarity deploying and supporting document automation and low-code workflow platforms, integrations, and process improvements.
  • Proficient in legal-industry best practices and non-invasive data governance frameworks.
  • Detail-oriented with strong organizational and communication skills; able to manage multiple workstreams and stakeholder groups simultaneously.
  • Demonstrated servant-leadership mindset; collaborative, adaptable, and comfortable leading through ambiguity and change in a transformative and innovative environment.
  • Bachelor's Degree in IT, Computer Science, or a related field, or equivalent work experience, required.
  • iManage, ISO 27001, CEDs, and other relevant certifications are a plus.

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