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It Helpdesk Jobs in Oak Ridge, TN (NOW HIRING)

StaffSource, LLC

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IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...

Weigel Stores, Inc.

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Weigel's

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN · On-site

... users, and IT team members and vendor partners * Experience working in an inbound help desk ... all helpdesk staff About Us First Horizon Corporation is a leading regional financial services ...

First Horizon

IT Help Desk Tech

Maryville, TN · On-site

... users, and IT team members and vendor partners * Experience working in an inbound help desk ... all helpdesk staff About Us First Horizon Corporation is a leading regional financial services ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

... users, and IT team members and vendor partners * Experience working in an inbound help desk ... all helpdesk staff About Us First Horizon Corporation is a leading regional financial services ...

PYA P C

IT Help Desk Technician

Knoxville, TN · On-site

PYA is seeking an IT Technician to join its high-performing and privately-owned firm with a dynamic ... PYA is committed to helping clients achieve their goals through innovative solutions and ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Oak Ridge, TN

It Helpdesk information

See Oak Ridge, TN salary details

$12

$22

$32

How much do it helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it helpdesk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT Helpdesk a good career?

IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
What are popular job titles related to It Helpdesk jobs in Oak Ridge, TN? For It Helpdesk jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Oak Ridge, TN look for? The top searched job categories for It Helpdesk jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for It Helpdesk jobs? Cities near Oak Ridge, TN with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

IT Helpdesk Analyst

StaffSource, LLC

Knoxville, TN • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision

Posted 24 days ago

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Job description

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support.

Responsibilities:

• Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions.

• Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices.

• Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems.

• Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees.

• Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through.

• Maintain IT inventory and ensure equipment is properly allocated and tracked.

• Provide end-user training and guidance on software, hardware, and IT policies to empower employees.

• Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements.

• Identify recurring issues and recommend solutions to improve efficiency and user satisfaction.

Requirements:

• Associate degree in Information Technology, Computer Science, or equivalent experience.

• 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks.

• Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools.

• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools.

• Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success.

• Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment.

Preferred Qualifications:

• CompTIA A+, Network+, or ITIL Foundation certification.

• Experience with Active Directory and IT asset management.

• A proactive approach to problem-solving and continuous improvement.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.