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It Helpdesk Associate Jobs in Union, NJ (NOW HIRING)

BrainStation

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Braze

IT Associate

New York, NY

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk.

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

F. Schumacher & Co.

Help Desk IT Team Lead

New York, NY · On-site

About The Role We're looking for a proactive IT Team Lead to oversee the day-to-day operations of ... Develop and optimize helpdesk workflows, ticket routing rules, and automation * Identify trends in ...

Kforce Technology Staffing

IT Manager

Manhattan, NY · On-site

$104K - $128K/yr

Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests * Provide hands-on support for escalated technical issues (hardware, software, connectivity)

Braze

IT Associate

New York, NY · On-site

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide ... To help our recruitment teams focus on what matters most - the person behind each application - we ...

Simplicity Group Holdings

IT Analyst

Summit, NJ · On-site

$55K - $65K/yr

Qualifications: * 2+ years of direct IT / Help Desk experience. * Familiarity with Active Directory ... Associate's Degree or higher preferred. * Ability to lift up to 50lbs for equipment setup; must ...

Just Salad

IT Field Technician

Manhattan, NY

$69K - $72K/yr

... Help Desk & Ticketing (Freshservice) ● Manage and resolve IT Help Desk tickets through ... Associate's Degree in Computer Science or a related field (Bachelor's preferred) ● Minimum 2+ ...

Just Salad

IT Field Technician

Manhattan, NY · On-site

$69K - $72K/yr

... Help Desk & Ticketing (Freshservice) • Manage and resolve IT Help Desk tickets through ... Associate's Degree in Computer Science or a related field (Bachelor's preferred) • Minimum 2+ ...

Butterfield Market

SR IT Associate

Manhattan, NY · On-site

$70K - $80K/yr

Help develop and document IT procedures, troubleshooting steps, and best practices to improve ... Associate degree or higher in Information Technology, Computer Science, or a related field ...

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Showing results 21-40

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Union, NJ

It Helpdesk Associate information

See Union, NJ salary details

$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Union, NJ is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.52 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Union, NJ?

The most popular types of It Helpdesk jobs in Union, NJ are:

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For It Helpdesk Associate jobs in Union, NJ, the most frequently searched job titles are:

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It Helpdesk Associate jobs near you

IT Help Desk Technician

BrainStation

New York, NY

$60K - $80K/yr

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

About the Role

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience. 

Responsibilities 

  • Maintain hardware inventory and manage device repairs 
  • Manage IT tickets in a timely manner to meet SLAs 
  • Research new technology and tools and share those findings with the team
  • Communicate clearly and effectively with all members of our team 

Successful candidates will have 

  • Google Workspace admin experience. 
  • Ubiquiti/Meraki hardware and software experience is an asset 
  • WiFi and Networking experience is an asset
  • IT System Administrator technical degree/background is an asset 
  • Experience with tools such as JIRA, Confluence 
  • Experience with the following platforms: MacOS, iOS, Android. 
  • Experience with Kandji or other MDM platform 
  • Experience with SoC2/IT Audit processes an asset

Perks and Benefits 

  • Comprehensive Health & Wellness Benefits Package
  • Socials, Outings & Retreats
  • Retirement Planning
  • Parental Leave Program
  • Culture of Learning & Development
  • Service Recognition Programs

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data. 

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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