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It Helpdesk Associate Jobs in Portland, ME (NOW HIRING)

Goodwin Chevrolet Mazda

Part-Time IT Intern

Brunswick, ME · On-site

$15.10/hr

Respond to and resolve IT help desk tickets related to hardware, software, and network issues * Assist with the setup, configuration, and deployment of new employee workstations, including computers ...

Goodwin Chevrolet Mazda

Part-Time IT Intern

Brunswick, ME · On-site

$15.10/hr

Respond to and resolve IT help desk tickets related to hardware, software, and network issues * Assist with the setup, configuration, and deployment of new employee workstations, including computers ...

US Navy

Information Technology Professional

Bath, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Auburn, ME · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Portland, ME

It Helpdesk Associate information

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$14

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$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it helpdesk associate in Portland, ME is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.62 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Portland, ME?

The most popular types of It Helpdesk jobs in Portland, ME are:

What are popular job titles related to It Helpdesk Associate jobs in Portland, ME?

For It Helpdesk Associate jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Portland, ME look for?

The top searched job categories for It Helpdesk Associate jobs in Portland, ME are:

What cities near Portland, ME are hiring for It Helpdesk Associate jobs?

Cities near Portland, ME with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,680 per year, or $22 per hour.

Part-Time IT Intern

Brunswick, ME • On-site

Goodwin Chevrolet Mazda
Retail • 11 - 50 employees
Learn more about Goodwin Chevrolet Mazdaexternal

$15.10/hr

Full-time, Part-time, Internship

Posted 16 days ago

Job description

About Us
At Goodwin Chevrolet Mazda in Brunswick, Maine we are committed to delivering an exceptional dealership experience. For more than 90 years, we have proudly served customers throughout Maine and beyond, providing outstanding multi-franchise sales, finance, and service. We believe that happy employees create happier customers, and we are passionate about supporting career growth at every level.
Position Summary
We are seeking a motivated Part-Time IT Intern to support our IT department. This role offers hands-on experience with hardware, software, networking, and technical projects in a real-world business environment. The ideal candidate is eager to learn, enjoys problem-solving, and wants to build a strong foundation for a career in information technology. If you are looking to broaden your learning and experience here in Maine this is a great place to start.
As an entry level position, the pay rate is $15.10 an hour.
Key Responsibilities
  • Respond to and resolve IT help desk tickets related to hardware, software, and network issues
  • Assist with the setup, configuration, and deployment of new employee workstations, including computers, monitors, and peripherals
  • Install, update, and patch operating systems and software applications to ensure performance and security
  • Provide basic network troubleshooting and support for user access to network resources
  • Maintain accurate inventory of IT assets, including hardware, software licenses, and mobile devices
  • Document technical procedures and create clear, user-friendly guides for employees
  • Support IT initiatives such as software rollouts, cybersecurity efforts, and cloud-based projects
  • Assist with administrative tasks including presentations, spreadsheets, and IT documentation

Qualifications
  • Current student or recent graduate in Computer Science, Information Technology, or a related field
  • Foundational knowledge of computer hardware, software, and networking concepts
  • Familiarity with Windows operating systems, productivity software, and basic IT tools
  • Strong problem-solving skills with the ability to communicate clearly and work well in a team
  • Ability to adapt in a fast-paced, collaborative environment
  • Optional (not required): ITIL, CISA, HDI, or other relevant IT certifications

Learning Opportunities
  • Hands-on exposure to enterprise IT systems, cybersecurity practices, and cloud technologies
  • Participation in real-world IT projects including troubleshooting, system maintenance, and deployments
  • Development of technical documentation and end-user support skills

Equal Opportunity Employer
Goodwin Motor Group is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.
Salary Description
$15.10 an hour

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