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It Helpdesk Associate Jobs in Manchester, NH (NOW HIRING)

Axis Communications AB

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

Job Title IT Helpdesk Intern Job introduction in italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

Axis

IT Helpdesk Intern

Chelmsford, MA

$18/hr

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

Community Bridges

IT Assistant

Concord, NH · On-site

$18 - $24.75/hr

The IT Assistant will assist the IT department with day to day tasks and help provide continuity of IT services to the agency. Qualifications: * Education: Minimum Associate degree in Computer ...

Community Bridges

IT Assistant

Concord, NH · On-site

$18/hr

The IT Assistant will assist the IT department with day to day tasks and help provide continuity of IT services to the agency. Qualifications: * Education: Minimum Associate degree in Computer ...

Community Bridges

IT Assistant

Concord, NH · On-site

$18/hr

The IT Assistant will assist the IT department with day to day tasks and help provide continuity of IT services to the agency. Qualifications: * Education: Minimum Associate degree in Computer ...

Flex

IT Technician

Hollis, NH · On-site

... and helping desktop/laptop hardware and software, computers peripherals, office printers and ... Qualifications: * An associate degree is preferred or equivalent experience and training.

Flex Ltd.

IT Technician

Hollis, NH · On-site

... and helping desktop/laptop hardware and software, computers peripherals, office printers and ... Qualifications: * An associate degree is preferred or equivalent experience and training.

TJ McCartney

IT Support Specialist

Nashua, NH · On-site

Bachelors or Associates Degree in Information Technology, Computer Science or related field * Communication and collaboration proficiency, flexibility, strong technology capacity, initiative ...

T.J. McCartney, Inc.

IT Support Specialist

Nashua, NH · On-site

Basic networking knowledge • Bachelor's or Associates Degree in Information Technology, Computer Science or related field • Communication and collaboration proficiency, flexibility, strong ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Manchester, NH

It Helpdesk Associate information

See Manchester, NH salary details

$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it helpdesk associate in Manchester, NH is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.94 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Manchester, NH? The most popular types of It Helpdesk jobs in Manchester, NH are:
What are popular job titles related to It Helpdesk Associate jobs in Manchester, NH? For It Helpdesk Associate jobs in Manchester, NH, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Manchester, NH look for? The top searched job categories for It Helpdesk Associate jobs in Manchester, NH are:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Manchester, NH as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,455 per year, or $21.4 per hour.

IT Helpdesk Intern

Axis Communications AB

Chelmsford, MA • On-site

$18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title
IT Helpdesk Intern
Job Description
Job introduction in italic including:
Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr.
Who is your future team?
Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you'll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows."
What you'll do here as IT Helpdesk Intern?
What You'll Do Here....
  • First line support for service desk ticket requests
  • Assist with Onboarding new Axians - including, but not limited to building new hire laptops and conducting trainings
  • Help create and maintain knowledge base documentation
  • Maintain and organize inventory
  • Shadow senior team members
  • Involvement in ongoing IT projects
  • Perform additional tasks as required

Who are we looking for/Who are you?
  • Strong attention to detail
  • Organized with ability to multi-task
  • Excellent use of time management
  • High skill level with Microsoft Office Suite and Windows Platform
  • Ability to effectively work independently as well as within a team
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Eager and quick learner

We'd love to hear that you have/are:
  • Currently pursuing a Bachelor's degree in Information Systems or Management Information Systems
  • Maintained GPA of 3.0 or better
  • Prior IT internship experience a plus
  • Interest in learning about Information Systems
  • Interest in technology as this will focus on our windows platform, office applications and more!

Type of Employment
Student (Fixed Term)
Posting End Date
2026-08-09
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let's create a smarter, safer world
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis - Podcast

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