We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...
New
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IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...
New
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
Act as a trusted advisor and advocate for assigned business units while helping align expectations ... the organization, from frontline associates to executive leadership. * Strong listening ...
Act as a trusted advisor and advocate for assigned business units while helping align expectations ... the organization, from frontline associates to executive leadership. * Strong listening ...
IT Help Desk Support II
Plano, TX · Hybrid
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...
IT Help Desk Support II
Plano, TX · Hybrid
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...
IT Help Desk Support II
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...
IT Help Desk Support II
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...
IT Help Desk Support II
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...
Quick apply
IT Help Desk Support II
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...
Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...
New
Quick apply
Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...
New
Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...
New
Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...
New
IT Support Specialist
Irving, TX · On-site
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
Quick apply
IT Support Specialist
Irving, TX · On-site
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
IT Support Specialist
Irving, TX · On-site
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
IT Support Specialist
Irving, TX · On-site
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
Monitor and respond quickly and effectively to requests received through the IT Help Desk. * Serve ... College Degree, Associates Degree, or equivalent work experience preferred. * 2+ years of financial ...
IT Analyst
Dallas, TX · On-site
... Associate's or Bachelor's degree preferred, or equivalent work experience. - Minimum 3 years of ... We help companies that are looking to hire IT Analyst for jobs in Dallas, Texas and in other cities ...
IT Analyst
Dallas, TX · On-site
... Associate's or Bachelor's degree preferred, or equivalent work experience. - Minimum 3 years of ... We help companies that are looking to hire IT Analyst for jobs in Dallas, Texas and in other cities ...
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ... Associate's Degree or higher preferred Work Environment and Physical Demands * Work primarily in a ...
Quick apply
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ... Associate's Degree or higher preferred Work Environment and Physical Demands * Work primarily in a ...
It Helpdesk Associate information
See Forney, TX salary details
$12.99 - $14.53
12% of jobs
$15.87 is the 25th percentile. Wages below this are outliers.
$14.53 - $16.06
15% of jobs
The median wage is $17.56 / hr.
$16.06 - $17.60
24% of jobs
$17.60 - $19.14
13% of jobs
$19.14 - $20.67
9% of jobs
$20.95 is the 75th percentile. Wages above this are outliers.
$20.67 - $22.21
16% of jobs
$22.21 - $23.74
5% of jobs
$23.74 - $25.28
2% of jobs
$25.28 - $26.81
3% of jobs
$26.81 - $28.35
0% of jobs
$28.35 - $29.88
1% of jobs
$12
$19
$29
How much do it helpdesk associate jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for it helpdesk associate in Forney, TX is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.63 per hour, depending on experience, location, and employer.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Forney, TX?
The most popular types of It Helpdesk jobs in Forney, TX are:
What are popular job titles related to It Helpdesk Associate jobs in Forney, TX?
For It Helpdesk Associate jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Forney, TX look for?
The top searched job categories for It Helpdesk Associate jobs in Forney, TX are:
What cities near Forney, TX are hiring for It Helpdesk Associate jobs?
Cities near Forney, TX with the most It Helpdesk Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 27 days ago
DEX Imaging rating
4.9
Based on 22 frontline employees who took The Breakroom Quiz
623rd of 733 rated retailers
Job description
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Client PC connectivity - ethernet, TCP/IP and VPN.
Experience and Qualifications
- Bilingual in English and Spanish preferred
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- CompTIA A+ Certification or equivalent experience preferred.
- Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end- users.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop security products.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
What DEX Imaging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DEX Imaging
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002