It Helpdesk Associate Jobs in Boiling Springs, SC

Position Summary

Morris Business Solutions is seeking an experienced and technically capable IT Project Manager to join our MBS IT division.

This position will manage MSP client onboardings, hardware deployments, VoIP implementations, infrastructure upgrades, and other internal and client-facing IT projects. The IT Project Manager will coordinate clients, technicians, vendors, carriers, procurement, and internal teams to ensure projects are completed accurately, on time, and within the approved scope.

The ideal candidate will combine strong project management and communication skills with enough technical knowledge to evaluate client needs and help engineer practical, supportable solutions.

About Morris Business Solutions

Morris Business Solutions provides complete technology solutions to organizations throughout North and South Carolina, including:

• Managed IT services

• Cybersecurity

• Microsoft 365 and cloud solutions

• Computers, servers, and networking

• Business telephone systems

• Copiers, printers, and document solutions

As a family-run company, we value our employees, encourage professional growth, and are committed to providing excellent service to our customers.

Key Responsibilities

Project Management

• Manage IT projects from sales handoff through completion and client acceptance.

• Review scopes, quotes, equipment lists, labor estimates, and technical requirements.

• Create project plans, timelines, milestones, and resource assignments.

• Coordinate technicians, engineers, vendors, carriers, procurement, sales, and clients.

• Track project progress, labor, budgets, risks, and outstanding tasks.

• Lead kickoff, status, and closeout meetings.

• Identify scope gaps, technical risks, delays, and change-order needs.

• Provide regular updates to clients, leadership, and internal teams.

• Ensure completed projects are documented and transitioned to support.

MSP Client Onboarding

• Lead new managed services client onboardings.

• Coordinate information, credentials, licensing, vendor access, and documentation collection.

• Work with clients and previous IT providers to support an organized transition.

• Coordinate deployment of MBS IT monitoring, security, backup, remote-access, and support tools.

• Document users, devices, servers, networks, Microsoft 365 environments, vendors, and applications.

• Identify security concerns, outdated equipment, licensing gaps, and immediate remediation needs.

• Set expectations regarding timelines, responsibilities, support procedures, and next steps.

• Complete the final handoff to the MBS IT support team.

Hardware and Infrastructure Projects

• Manage workstation, server, firewall, network, wireless, and hardware deployment projects.

• Coordinate equipment ordering, staging, configuration, installation, and testing.

• Confirm equipment compatibility with the client’s environment and business requirements.

• Coordinate user scheduling, data migration, profile setup, software installation, and device replacement.

• Minimize disruption to client operations during implementation.

• Ensure equipment is inventoried, labeled, documented, secured, and properly supported.

• Verify successful operation and obtain client approval before project closure.

VoIP Onboarding and Implementation

• Manage new and existing client VoIP implementations.

• Gather requirements for users, extensions, phone numbers, call flows, auto attendants, hunt groups, voicemail, paging, and faxing.

• Coordinate number porting, carrier communication, temporary numbers, equipment, and installation scheduling.

• Work with clients to design call flows that support their business operations.

• Identify network, firewall, cabling, bandwidth, switching, and power requirements.

• Communicate timelines, carrier dependencies, client responsibilities, and possible service interruptions.

• Coordinate testing, training, cutover, issue resolution, and client approval.

• Document the completed VoIP system and transition it to support.

Solution Engineering and Technical Discovery

• Participate in client discovery meetings.

• Evaluate client environments, business requirements, risks, and technical dependencies.

• Assist in designing solutions involving Microsoft 365, servers, networks, cybersecurity, backups, cloud services, hardware, and VoIP.

• Translate business needs into practical technical recommendations.

• Assist with bills of materials, labor estimates, project scopes, and implementation plans.

• Work with sales and technical teams to ensure proposed solutions are complete and supportable.

• Clearly identify assumptions, exclusions, prerequisites, and client responsibilities.

Internal Projects and Process Improvement

• Manage internal MBS IT projects, platform migrations, documentation initiatives, and process improvements.

• Coordinate priorities and resources with MBS IT leadership.

• Help create and improve project templates, checklists, workflows, and standard operating procedures.

• Review completed projects and identify opportunities to improve future delivery.

Client Communication

• Serve as the primary client contact for assigned projects.

• Communicate schedules, progress, risks, delays, and required decisions.

• Set clear and realistic expectations.

• Explain technical information in language clients can understand.

• Document approvals, requested changes, and outstanding responsibilities.

• Escalate significant client concerns or relationship risks to leadership.

• Maintain a professional, positive, and solutions-focused approach.

Required Qualifications

• Five or more years of professional IT experience.

• Experience managing or coordinating technology projects.

• Experience working for an MSP or supporting multiple business clients.

• Working knowledge of:

  • Microsoft 365 and Microsoft Teams

  • Workstations and servers

  • Networks, firewalls, and wireless systems

  • Cybersecurity and backup solutions

  • Business VoIP systems

• Strong organization, scheduling, documentation, and communication skills.

• Ability to manage multiple projects and competing priorities.

• Ability to identify technical risks, dependencies, and scope concerns.

• Ability to work effectively with clients, technicians, vendors, sales, and leadership.

• Valid driver’s license and ability to travel to client locations.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, business, project management, or a related field.

• Experience with MSP client onboarding.

• Experience managing hardware, server, network, Microsoft 365, or VoIP projects.

• Experience with number porting and business telephone call-flow design.

• Experience with ConnectWise Manage, IT Glue, or similar platforms.

• Experience creating scopes, labor estimates, bills of materials, and implementation plans.

• Ability to assist with technical solution design.

• PMP, CAPM, CompTIA Project+, Microsoft, CompTIA, Cisco, Ubiquiti, or similar certifications.

Core Competencies

• Project ownership

• Technical problem-solving

• Client communication

• Planning and organization

• Resource coordination

• Risk and scope management

• Documentation accuracy

• Accountability

• Teamwork

• Professionalism

• Attention to detail

• Positive attitude

Measures of Success

• Projects completed on time and within scope and budget

• Successful MSP onboardings and support handoffs

• Successful hardware, infrastructure, and VoIP deployments

• Accurate and timely client communication

• Complete project documentation

• Early identification of risks and delays

• Strong client satisfaction

• Reduced post-project issues and incomplete handoffs

• Continued improvement of MBS IT project processes

Compensation and Benefits

Morris Business Solutions offers:

• Medical, dental, and vision insurance

• Company-paid life insurance

• Disability insurance

• 401(k) with company match

• Paid time off and paid holidays

• Annual compensation reviews

• Employee Assistance Program

• Training and professional-development opportunities

• Opportunities for advancement

• Eligibility for the President’s Club trip for top-rated employees

Past President’s Club destinations have included Paris, St. Lucia, the Bahamas, Hawaii, Jamaica, Greece, Ireland, the Canary Islands, Scotland, and Key West.

Morris Business Solutions is an equal opportunity employer.