Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures
Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures
Help Desk Analyst
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired
Quick apply
Help Desk Analyst
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired
Help Desk Coordinator
Trenton, NJ · On-site
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Help Desk Coordinator
Trenton, NJ · On-site
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
IT Manager
Randolph, NJ · On-site
$122K - $132K/yr
TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...
Quick apply
IT Manager
Randolph, NJ · On-site
$122K - $132K/yr
TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...
IT Manager
Morristown, NJ · On-site
$122K - $132K/yr
TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...
Quick apply
IT Manager
Morristown, NJ · On-site
$122K - $132K/yr
TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...
IT Manager
Randolph, NJ · On-site
$122K - $132K/yr
IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing information ...
IT Manager
Randolph, NJ · On-site
$122K - $132K/yr
IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing information ...
Help Desk Analyst
New York, NY · On-site
$65K - $85K/yr
... p Desk or End User Support role within a fast-paced environment ... Strong understanding of IT service operations, including incident management, request fulfillment ...
Help Desk Analyst
New York, NY · On-site
$65K - $85K/yr
... p Desk or End User Support role within a fast-paced environment ... Strong understanding of IT service operations, including incident management, request fulfillment ...
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
Help Desk Support Specialist
New York, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
Help Desk Support Specialist
New York, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
Description About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one of our clients in ...
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
Description About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one of our clients in ...
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one of our clients in Atlantic City ...
Quick apply
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one of our clients in Atlantic City ...
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
Job Type Full-time Description About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one ...
Help Desk Technician - Mid-Level | Temp-to-Perm
Matawan, NJ · On-site
$20.75 - $28/hr
Job Type Full-time Description About the Role Ocean Computer Group , a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Help Desk Analyst - Trenton, NJ
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • ...
Our goal is to deliver the best IT Help Desk experience in the world. If you think you're up to the challenge, read on. Responsibilities: * Apply critical thinking to complex user requests and gather ...
Our goal is to deliver the best IT Help Desk experience in the world. If you think you're up to the challenge, read on. Responsibilities: * Apply critical thinking to complex user requests and gather ...
IT Support Specialist(Temp)
New York, NY · On-site
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...
IT Support Specialist(Temp)
New York, NY · On-site
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...
Help Desk Technician
Elizabeth, NJ · On-site
$55K - $65K/yr
Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Working knowledge and experience of computer, printers, software, network, IT security, Windows OS ...
Help Desk Technician
Elizabeth, NJ · On-site
$55K - $65K/yr
Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Working knowledge and experience of computer, printers, software, network, IT security, Windows OS ...
It Help Desk information
See Raritan, NJ salary details
$13.05 - $15.02
2% of jobs
$15.02 - $16.99
6% of jobs
$16.99 - $18.95
12% of jobs
$19.51 is the 25th percentile. Wages below this are outliers.
$18.95 - $20.92
17% of jobs
The median wage is $22.50 / hr.
$20.92 - $22.89
16% of jobs
$22.89 - $24.86
16% of jobs
$25.85 is the 75th percentile. Wages above this are outliers.
$24.86 - $26.83
12% of jobs
$26.83 - $28.80
7% of jobs
$28.80 - $30.77
6% of jobs
$30.77 - $32.74
3% of jobs
$32.74 - $34.71
2% of jobs
$13
$23
$34
How much do it help desk jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for it help desk in Raritan, NJ is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.59 per hour, depending on experience, location, and employer.
What is an IT Help Desk professional?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
Is help desk a good entry-level IT job?
Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.
What does an IT Help Desk do?
An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What job categories do people searching It Help Desk jobs in Raritan, NJ look for?
The top searched job categories for It Help Desk jobs in Raritan, NJ are:
What cities near Raritan, NJ are hiring for It Help Desk jobs?
Cities near Raritan, NJ with the most It Help Desk job openings:
Help Desk Analyst
Princeton, NJ
Community Options
$50K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
Community Options rating
6.2
Based on 65 frontline employees who took The Breakroom Quiz
Job description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50,000/annually
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Send Resumes to: Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
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