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It Help Desk Jobs in Decatur, TX (NOW HIRING)

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Opportunity Overview The Call Center Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and ...

defi AUTO LLC

Client Support Desk Analyst

Roanoke, TX · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

New

Cannonball Recruiting LLC

Helpdesk Technician III

Denton, TX

$18.75 - $25.25/hr

Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as the onsite IT resource for the facility. This role ...

GI Alliance

Supervisor, IT (31497)

Southlake, TX · On-site

$65 - $80/hr

Ensure help desk tickets are being completed in accordance with IT SOP. * Provide backup coverage ... Working experience in systems administration or internal IT support. * Ability to travel to office ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System ...

e833

IT Support Technician

Bedford, TX

$19 - $26.25/hr

The IT Support Technician responds to a range of issues related to computer systems and user ... Duties include problem solving minor and major technical issues through the Help Desk Ticketing ...

Simmons Bank

IT Business Partner

Fort Worth, TX · On-site

Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Decatur, TX

It Help Desk information

See Decatur, TX salary details

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How much do it help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it help desk in Decatur, TX is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What job categories do people searching It Help Desk jobs in Decatur, TX look for? The top searched job categories for It Help Desk jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for It Help Desk jobs? Cities near Decatur, TX with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Decatur, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,046 per year, or $20.7 per hour.

IT Help Desk

Texas Wesleyan University

Fort Worth, TX

Other

Re-posted 4 days ago

Job description

Position Information
Job Title IT Help Desk Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
Education, Certifications and/or Licenses
  • None required.
Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.
Posting Detail Information
Posting Number Posting Open Date Open Until Filled Posting Close Date Special Instructions to Applicants

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