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It Help Desk Jobs in Alaska (NOW HIRING)

Ketchikan Indian Community

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Purpose Ketchikan Indian Community (KIC) s are a management tool to help organize duties and ... Enforce Information Technology policy and procedures. Responsible to take new employee picture for ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Purpose Ketchikan Indian Community (KIC) s are a management tool to help organize duties and ... Enforce Information Technology policy and procedures. Responsible to take new employee picture for ...

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

Monitor and respond quickly and effectively to requests received through the IT Help Desk ... Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

This position will provide direct IT support to users across multiple network environments ... The Senior Help Desk Technician will troubleshoot hardware and software issues, support system ...

The Aleut Corporation

IT Support Specialist

Anchorage, AK · On-site

$26.57 - $34.54/hr

One (1) year of relevant IT help desk experience and/or education. PREFERRED QUALIFICATIONS * CompTIA A+, Google IT support Professional Certificate, Microsoft Fundamentals Certification, or similar.

UIC Alaska

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

Bowhead

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

Bowhead

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

UIC Alaska

Senior Help Desk Technician

Anchorage, AK

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

Bowhead

Senior Help Desk Technician

Anchorage, AK

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

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All JobsIt Help Desk JobsIt Help Desk Jobs in Alaska

It Help Desk information

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How much do it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it help desk in Alaska is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.98 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Alaska?

The most popular types of It Help Desk jobs in Alaska are:

What are popular job titles related to It Help Desk jobs in Alaska?

For It Help Desk jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Alaska look for?

The top searched job categories for It Help Desk jobs in Alaska are:

What cities in Alaska are hiring for It Help Desk jobs?

Cities in Alaska with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $51,859 per year, or $24.9 per hour.

IT Help Desk

Ketchikan Indian Community

Ketchikan, AK • On-site

$23.19 - $34.78/hr

Full-time

Re-posted 2 days ago

Job description

Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer's expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
Incumbent will resolve computer user concerns by answering questions about hardware and software problems within entire organization through telephone, computer, and in-person communication to assist in maintaining a smooth microcomputer facilities operation. Incumbent will also work with other IT staff to ensure efficient and normal operations of the KIC network and may be assigned projects or tasks as needed to identify, resolve, repair or enhance network operations.
Facilities include but not limited to offices, presentation rooms, classrooms, multiple work facilities, and occasionally off-site locations. Assist in disaster recovery and emergency situations.
ESSENTIAL JOB FUNCTIONS
  • Communicate with user on the telephone or in person to troubleshoot or research hardware / software concern to respond to client staff request(s).
  • Reviews procedure / actions taken by user and instruct user to perform diagnostic procedures or complete remotely with employee.
  • Be available to assist with computer, microphone, viewing area before scheduled meeting(s) and complete presentation test with co-worker.
  • Assist with enforcement of computer network security by establishing new employee access and closing former employee computer access both on / off-site.
  • Enforce Information Technology policy and procedures. Responsible to take new employee picture for proximity card development.
  • Assist with application updates, platform upgrades, and patching.
  • Loads software and enters necessary commands. Place hardware into production and establish connections and test computer components.

Knowledge, Skills, and Abilities Requirements
  • Knowledge of common operating systems and software;
  • Knowledge of office equipment and limited maintenance;
  • Knowledge of word processing and spreadsheet computer application skills;
  • Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights;
  • Skill of being able to utilize a maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress mentally and/or physically (for both patients and co-workers);
  • Ability to handle constantly changing flow of problem solving and remain productive during slow time periods;
  • Ability to concisely document processes, issues, resolutions; strong writing skills required
  • Exceptional ability to develop productive and positive customer relationship
  • Ability to build trusting relationships and partner with end-users throughout the organization
  • Ability to communicate professionally over the telephone and in person in a positive and clear manner;
  • Ability to manage simultaneously multiple tasks, including telephone, computer operations and in-person visits;
  • Ability to work independently with minimal supervision and able to prioritize assignments;
  • Ability to take verbal instruction and complete assigned project by established deadline;
  • Ability to be flexible in order to perform at the highest level as a team player.
  • Ability to maintain confidentiality of all KIC operations and staff.

KIC Core Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Uphold KIC Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values "Our Way of Life".
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.

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