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It Help Desk Support Associate Jobs in Georgia (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

... support. Qualifications : Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six months of experience handling customers, questions, complaints, and/or ...

Kane is Able

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

ID Logistics

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ... • Associate degree in a related field OR minimum 2+ years of help desk support • One-year ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end ...

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It Help Desk Support Associate information

Is a service desk support associate an IT job?

A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.

Is help desk support associate a good entry-level IT job?

A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.

What cities in Georgia are hiring for It Help Desk Support Associate jobs?

Cities in Georgia with the most It Help Desk Support Associate job openings:

Help Desk Support Specialist

Forest Park, GA • On-site

Agil3 Technology Solutions, LLC
11 - 50 employees
Learn more about Agil3 Technology Solutions, LLCexternal

Other

Re-posted 20 days ago

Job description

Duties and Responsibilities
  • Provide customer service and technical support by addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. (DoDD 8140.01)
  • Provide daily local help desk support for configuration and maintenance of forensic laboratory desktop computers VTC and audio‑visual support.
Knowledge, Skills, and Abilities
  • Possess experience with Microsoft Windows 10 operating systems as provided by the DoD Secure Baseline Host‑Army (SBH-A) desktop installation image.
  • Possess experience Basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
  • Knowledge of database procedures used for documenting and querying reported incidents
  • Knowledge of disaster recovery continuity of operations plans
  • Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
  • Knowledge base capabilities in identifying the solutions to less common and more complex system problems
  • Experience in measures or indicators of system performance and availability
  • Knowledge of systems administration concepts
  • Knowledge of operations and processes for diagnosing common or recurring system problems
  • Knowledge of type and frequency of routine maintenance needed to keep equipment functioning properly
  • Possess experience in simulating or recreating end‑user problems with voice, file & print services, desktop & room‑based video‑teleconferencing, and/or baseline or non‑baseline applications to help determine problem root causes.
  • Possess experience in conducting open‑source research for troubleshooting novel client‑level problems
  • Possess experience in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
  • Possess experience in testing and configuring network workstations and peripherals
  • Knowledge of basic operation of computers
  • Possess experience in utilizing the appropriate tools for repairing software, hardware, and peripheral equipment of a system
  • Ability in supporting room and desktop video conferencing and desktop presentations in a classroom environment
Qualifications
  • Active Secret Clearance
  • Bachelor's Degree or equivalent or 3-5 years of general IT / IS experience.
  • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8140.01 and Army Regulation 25-2. (Security +). For this position, CompTIA Security+ (or DoD‑approved equivalent) is a required foundational certification and must be maintained as a condition of employment.
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