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It Help Desk Manager Jobs in Decatur, TX (NOW HIRING)

Gridiron Air

Information Technology Manager

Fort Worth, TX · On-site

$85K - $104K/yr

SUMMARY The IT Manager leads and executes all aspects of information technology operations across ... service desk coverage; define and monitor SLAs, KPIs, and incident/problem/change management ...

e833

IT Support Technician

Bedford, TX · On-site

$19 - $26.25/hr

The IT Support Technician responds to a range of issues related to computer systems and user ... Duties include problem solving minor and major technical issues through the Help Desk Ticketing ...

Simmons Bank

IT Business Partner

Fort Worth, TX

... help ensure IT services and capabilities are aligned to support business goals. This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The ...

Synetics Computers Inc.

Be Seen First

IT Support & Systems Administrator

Fort Worth, TX · On-site

$55K - $70K/yr

Desired Qualifications * 2+ years of IT support, help-desk, systems administration, MSP, or network ... Managed service provider (MSP) experience supporting multiple clients and tenants. * Datto RMM ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Decatur, TX

It Help Desk Manager information

See Decatur, TX salary details

$34.9K

$77.5K

$121.1K

How much do it help desk manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it help desk manager in Decatur, TX is $77,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $94,800.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What cities near Decatur, TX are hiring for It Help Desk Manager jobs?

Cities near Decatur, TX with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,530 per year, or $37.3 per hour.

Front Desk Supervisor - The Sinclair

Fort Worth, TX • On-site

Coury Hospitality, LLC
Traveler Accommodation • 501 - 1,000 employees
Learn more about Coury Hospitality, LLCexternal

$16.25 - $21/hr

Full-time

Posted 8 days ago

Coury Hospitality rating

6.1

Company rating: 6.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Why Work at The Sinclair?
At The Sinclair, Autograph Collection, we redefine luxury and technology in downtown Fort Worth. As a cutting-edge smart hotel, The Sinclair offers high-tech guest experiences, sleek design, and a commitment to sustainability. With sophisticated accommodations, upscale dining, and a dynamic atmosphere, our curators enjoy working in a forward-thinking, hospitality-driven environment that embraces innovation and excellence.
Location
The Sinclair - 40 - Rooms
About the opportunity
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties, ensuring service standards are upheld and aligned with the company's culture of service excellence, integrity, and authentic hospitality.
What you'll get to do
* Supervise front desk operations during assigned shifts to ensure smooth guest service
* Perform all Front Desk Agent duties, including check-in, check-out, and guest communication
* Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members
* Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed
* Support scheduling coverage, shift assignments, and break coordination as directed
Skills and Experience
* Prior front desk experience in a luxury or boutique hotel, supervisory experience preferred
* Strong communication and interpersonal skills
* Ability to lead by example while remaining hands-on in daily operations
* Strong problem-solving skills and attention to detail
* Ability to multitask in a fast-paced environment
* Strong working knowledge of property management systems
* Ability to work collaboratively with management and team members

What Coury Hospitality employees say

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