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It Help Desk Lab Assistant Jobs (NOW HIRING)

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Lead terminations of employee accounts in all EHR platforms and related integrations * Assist both ... Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...

Mahalo Cape May

IT Help Desk Technician

Wildwood, NJ · On-site

Job Title: IT Help Desk Technician Classification: Salary- Exempt Reports to: Director of ... Maintain accurate records of support tickets, resolutions, and recurring issues * Assist with basic ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal ... * Assist with configuration management, patch management, security protocols, group policy objects ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

The Swatch Group is also a key player in the electronic systems sector. IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical support to retail stores ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL

$32 - $40/hr

... * Assist with audits, documentation, and reporting related to cybersecurity and regulatory ... Ability to work in office, lab, and manufacturing environments with occasional exposure to noise ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

User Training: Assist users in learning and navigating IT tools; create basic training documents or ... IT help desk or technical support role preferred. * Strong understanding of Microsoft Windows ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

... * Assist with audits, documentation, and reporting related to cybersecurity and regulatory ... Ability to work in office, lab, and manufacturing environments with occasional exposure to noise ...

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

... IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll support our ... Essential Job Functions: * Assist the Help Desk team in responding to internal user requests for ...

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It Help Desk Lab Assistant information

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How much do it help desk lab assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it help desk lab assistant in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.95 per hour, depending on experience, location, and employer.

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Infographic showing various It Help Desk Lab Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,034 per year, or $17.8 per hour.

IT Help Desk

New Bedford, MA • On-site

Community Foundation Services
See more jobs at Community Foundation Servicesexternal

$24 - $27.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Summary
The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by phone, email or web to provide better and immediate support to employees having issues. Candidate will work with other IT team members to coordinate schedules, escalate cases and provide additional assistance as needed.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Serve as the first point of contact for the Information Technology department's Electronic Health Record (EHR) and Technical teams using phone or electronic ticket system
  • Triage employee technical issues by asking questions and documenting information pertaining to staff concerns
  • Perform troubleshooting using diagnostic techniques to resolve common and Level 1 technical issues
  • Escalate cases which require admin-level access, custom configurations, database edits, or server/network changes
  • Utilize excellent customer service skills when triaging employee issues
  • Lead creation of new hire accounts in all 3rd party and on-premises systems
  • Lead creation of new hire accounts in all EHR environments
  • Lead terminations of employee accounts in all 3rd party and on-premises systems
  • Lead terminations of employee accounts in all EHR platforms and related integrations
  • Assist both EHR and Technical teams with any ongoing projects as needed
  • Recording all interactions involving technical assistance
  • Follow-up and updating staff ticket statuses
  • Manage Help Desk tickets in a timely manner and meet all SLA's
  • Follow-up with employees to ensure issues are resolved
  • Watch for issue trends and report to Director of IT
  • Run diagnostics to resolve customer reported issues
  • Maintain inventory system
  • Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
High School diploma or equivalent with technical background or call center experience preferred.
Cultural Competency Qualifications:
  • Awareness of personal attitudes, beliefs, biases, and assumptions about others
  • Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
  • Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
  • Cultural knowledge of key populations that will be served to address disparities in service delivery
  • Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
  • Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required
Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
  • Benefit eligible at 20+ hours per week
  • Medical - Harvard Pilgrim/HealthPlans Inc.
  • Dental - Unum
  • Vision - EyeMed
  • Wellworks for You (Employee Wellness)
  • 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
  • 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
  • Flexible spending accounts - save on medical expenses and dependent care!
  • 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
  • 100% Employer paid Life Insurance
  • 100% Employer paid Long Term Disability and AD&D
  • Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
  • Tuition reimbursement - Up to $1,500 per calendar year
  • Professional Licensure reimbursement (LICSW, LMHC)
  • 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

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