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It Help Desk Intern Jobs in Decatur, IL (NOW HIRING)

Rural King Supply

IT Business Analyst

Ivesdale, IL · On-site

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Macon, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

La Place, IL · On-site

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Bethany, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Cerro Gordo, IL · On-site

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Boody, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Elwin, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Sullivan, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King Supply

IT Business Analyst

Hammond, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

CVS Health

Pharmacy Intern

Decatur, IL

$16.25 - $20.25/hr

We help people navigate the health care system - and their personal health care - by improving ... Offering to counsel, fielding medical questions, and soliciting information on a patient's medical ...

Walmart

Pharmacy Grad Intern (Hrly)

Decatur, IL

$18 - $37/hr

Help with processing prescription and over-the-counter (OTC) orders and purchases. * Deliver ... The above information has been designed to indicate the general nature and level of work performed ...

Walmart

Pharmacy Grad Intern (Hrly)

Decatur, IL

$18 - $37/hr

Help with processing prescription and over-the-counter (OTC) orders and purchases. * Deliver ... The above information has been designed to indicate the general nature and level of work performed ...

Walmart

Pharmacy Pre-Grad Intern - WM

Monticello, IL

$20.50 - $33.50/hr

As a Pre-Grad Intern, you will be paid to help support our team's goals and contributing to the success of the company. What you'll do: * Ensure confidentiality of information, documentation, and ...

Walmart

Pharmacy Pre-Grad Intern - WM

Bement, IL · On-site

$20.50 - $33.50/hr

As a Pre-Grad Intern, you will be paid to help support our team's goals and contributing to the success of the company. What you'll do: * Ensure confidentiality of information, documentation, and ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Decatur, IL

It Help Desk Intern information

See Decatur, IL salary details

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How much do it help desk intern jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for it help desk intern in Decatur, IL is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.65 per hour, depending on experience, location, and employer.

What are the big 4 internships?

The Big 4 internships typically refer to internship programs at Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG. These firms offer opportunities in areas such as audit, consulting, and technology, including IT Help Desk roles, providing valuable experience and potential pathways to full-time employment.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

Is $20 an hour good for an internship?

For an IT Help Desk Intern, $20 an hour is generally considered a competitive rate, especially for entry-level positions that may include basic troubleshooting, customer support, and familiarity with help desk software. Internships often pay less than full-time roles, but this rate can vary based on location, company size, and required skills such as knowledge of ticketing systems or remote support tools.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT help desk roles like an IT Help Desk Intern. Human intervention remains essential for complex problems, customer service, and technical support that requires critical thinking and personalized assistance. IT professionals need to develop skills in managing AI tools and understanding their limitations to stay relevant in the evolving tech support environment.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

Am I screwed if I have no internships?

Having internships can strengthen an IT Help Desk Intern application by demonstrating relevant experience, but they are not always required. Employers also value technical skills, certifications, and a willingness to learn, so candidates without internships can still be competitive if they develop necessary skills and certifications like CompTIA A+ or Network+.
What are the most commonly searched types of It Help Desk jobs in Decatur, IL? The most popular types of It Help Desk jobs in Decatur, IL are:
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It Help Desk Intern jobs near you
IT Business Analyst

IT Business Analyst

Rural King Supply

Lovington, IL

Full-time

Medical, Retirement

Posted 2 days ago

Rural King rating

5.1

Company rating: 5.1 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

582nd of 715 rated retailers

Job description

About us
Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
What You'll Do
As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications-recognizing that technologies and project scopes may vary.
Essential Duties and Responsibilities
  • Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives.
  • Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation.
  • Support multiple concurrent projects across retail, eCommerce, and enterprise systems.
  • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
  • Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness.
  • Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements.
  • Support testing and validation phases through test case development, execution, and defect tracking.
  • Develop and maintain documentation, including business process maps, data flow diagrams, and user guides.
  • Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines.
  • Identify opportunities for process optimization, automation, and enhanced user experience across systems.
  • Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.
Supervisory Responsibilities
No
Essential Qualities for Success
  • 3-5 years of experience as a Business Analyst in IT, retail, or eCommerce environments.
  • Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks.
  • Experience working with requirements management tools such as Jira and Confluence.
  • Ability to translate complex business needs into clear technical and functional documentation.
  • Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary).
  • Experience collaborating with Product Owners and technical teams in an Agile environment.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication and facilitation abilities to bridge business and technical perspectives.
  • Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment.
  • Ability to effectively resolve conflicts and address challenges that may arise in relationships.
  • Ability to identify and addressing deviations from an established process.
  • Self-motivated, detail-oriented, and adaptable to changing priorities.

PHYSICAL REQUIREMENTS
  • Must be able to sit or stand for prolonged periods of time.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to access and navigate each department across facilities.
  • Must be able to verbally communicate effectively with others (in-person and via electronic devices).
  • Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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