ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Union, NJ (NOW HIRING)

Urban Health Plan

Help Desk Associate I

Bronx, NY · On-site

$51K - $56K/yr

High School Diploma or GED is required * 1-2 years of experience working in an IT/Help Desk ... associate at Urban Health Plan, you'll enjoy: * Fully funded Health Insurance for you/73.5% funded ...

New

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

Leeds Professional Resources

Be Seen First

IT Service Desk Associate

New York, NY · On-site

$40 - $60/hr

Our client is currently seeking an energetic and positive Service Desk Associate that will work onsite at NYC location helping deliver white glove IT support. This associate will work on a variety of ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

The-Child-Center-of-Ny

IT Helpdesk Support

Manhattan, NY · On-site

$65 - $90/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

New

childcenterny

IT Helpdesk Support

Forest Hills, NY

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Union, NJ

It Help Desk Associate information

See Union, NJ salary details

$11

$23

$33

How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Union, NJ is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Union, NJ?

The most popular types of It Help Desk jobs in Union, NJ are:

What are popular job titles related to It Help Desk Associate jobs in Union, NJ?

For It Help Desk Associate jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Union, NJ look for?

The top searched job categories for It Help Desk Associate jobs in Union, NJ are:

What cities near Union, NJ are hiring for It Help Desk Associate jobs?

Cities near Union, NJ with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Union, NJ as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,969 per year, or $23.5 per hour.

Help Desk Associate I

Urban Health Plan

Bronx, NY • On-site

$51K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Urban Health Plan rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY.
Minimum Qualifications:
  • High School Diploma or GED is required
  • 1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
  • Bilingual Spanish/English, a plus
  • Proven track record of success in providing an excellent customer service experience. Excellent interpersonal skills, a must.
  • Preferred Knowledge: Mitel, ECW, Sophos
  • Preferred Certifications: A+
  • Customer Service Skills

Key Duties:
  • Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
  • Verifies consistency of configurations and desired state.
  • Performs basic hardware and software installations.
  • Follows up on outstanding request and ensures timely resolution
  • Assist users in password changes
  • Documents and updates all request in the ticketing system.
  • Removes, replaces and installs hardware equipment.
  • Other duties as assigned.

Work Environment Type, Location, and Schedule:
Onsite, Monday through Friday, 8 am to 5 pm. Occasional Saturday shifts as needed
Starting Compensation: Minimum: $51,560 annually; Maximum: $56,560 annually contingent on established years of experience in IT
As a full time associate at Urban Health Plan, you'll enjoy:
  • Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
  • Dental, Vision, and prescription Coverage
  • 401(k) Retirement Savings (including 3% annual employer contribution)
  • Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
  • Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
  • Entertainment Discount Programs
  • Employee Assistant Programs
  • Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
  • Fitness Discounts and Perks through our medical plan
  • $50,000 term life Insurance

About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
Job Requirements

What Urban Health Plan employees say

Pay

Workplace

Get the full story on Breakroom

Apply