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It Field Service Support Engineer Jobs (NOW HIRING)

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

You'll collaborate with engineers, vendors, and business stakeholders to deliver reliable IT services while ensuring operational excellence and outstanding customer support. As an IT Field Support ...

Capital Area Food Bank

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the IT Infrastructure and Services provided to the CAFB staff. This role is responsible for the maintenance ...

New

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or ... Bachelor's degree in information technology, Computer Science, or related field * Certifications ...

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

... service desk, troubleshooting, etc.). • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). • Own IT asset management and ...

Sportsman's Guide

IT Support Engineer

Minneapolis, MN · On-site

$75K - $110K/yr

IT SUPPORT ENGINEER ABOUT THE COMPANY Crecera Brands is the driving force behind Sportsman's Guide ... Install new and rebuild existing servers and configure hardware, peripherals, services, settings ...

New

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle ... Respond to and manage incidents and service requests through the ticketing system, meeting required ...

Agilent Technologies

MO · On-site

Responsible for supporting customers through on-site activities such as installation ... May train other field engineers or customers. Must consent to participate in and meet Agilent ...

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It Field Service Support Engineer information

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How much do it field service support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it field service support engineer in the United States is $71,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What does an IT Field Service Support Engineer do?

An IT Field Service Support Engineer is responsible for installing, maintaining, and troubleshooting hardware and software systems at client sites. They often diagnose technical issues, perform repairs, and ensure systems operate efficiently, typically working on-site and using tools like remote support software. Strong technical knowledge, customer service skills, and relevant certifications are important for this role.

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IT Field Support Specialist

Annapolis Junction, MD • On-site

Quevera LLC
IT Services • 11 - 50 employees
Learn more about Quevera LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Job Description:

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland. In this role, you will provide advanced field support, hardware deployment, and infrastructure maintenance to ensure reliable enterprise IT operations supporting critical national security missions.

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure across customer locations. You'll collaborate with engineers, vendors, and business stakeholders to deliver reliable IT services while ensuring operational excellence and outstanding customer support.

As an IT Field Support Specialist, you'll have the opportunity to support enterprise technologies, work directly with customers, and contribute to secure, high-performing IT environments supporting mission success.


Work Schedule:

  • Duty Hours: Must be available to work an 8-hour shift between 6:00 AM and 6:00 PM, as determined by management.


Job Responsibilities:

  • Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance.
  • Conduct site surveys to assess existing configurations, infrastructure, and customer requirements.
  • Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes.
  • Analyze hardware requirements and prepare technical specifications for equipment procurement.
  • Develop installation schedules and support hardware deployment projects.
  • Prepare installation, testing, and project completion documentation.
  • Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling.
  • Build and install specialized interconnecting cables supporting unique hardware integrations.
  • Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems.
  • Train end users on the proper use and maintenance of installed hardware and equipment.
  • Utilize ticketing systems to document incidents, track work, and support IT service management processes.
  • Provide remote and onsite end-user technical support while resolving connectivity and hardware issues.
  • Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success.


Minimum Requirements:

  • Active TS/SCI clearance with Polygraph required.
  • Current customer access required.
  • High school diploma or GED.
  • One (1) to two (2) years of relevant IT support experience.
  • DoD 8570 certification required.
  • Security+ certification preferred.
  • Experience installing, repairing, and troubleshooting computer hardware and peripherals.
  • Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches.
  • Demonstrated ability to read, interpret, and apply technical manuals and schematics.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
  • Experience supporting Microsoft Windows 7 and Windows 10 operating systems.
  • Familiarity with Active Directory security and policies.
  • Experience providing remote end-user technical support.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently while effectively managing multiple priorities.


Physical Requirements:

  • Must be able to drive a company vehicle.
  • Must be able to lift and move equipment weighing up to 50 pounds.
  • Position requires frequent lifting, carrying, pushing, pulling, bending, and other physical activities associated with field support operations.


Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

  • 100% employer-paid medical coverage (optional plan)
  • Competitive options for Medical, Dental and Vision insurance
  • Employer-paid short-term and long-term disability coverage
  • Employer-paid life insurance
  • $5,000 annually for education, training, certifications, and professional development
  • Career advancement through our structured iQTouch Program
  • Up to 6% 401(k) match
  • Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1