ZipRecruiter

Log In

1

It End User Support Manager Jobs (NOW HIRING)

Authority HVAC

IT Systems Manager

Tempe, AZ · On-site

... Summary The IT & Systems Manager owns Authority HVAC's technology end to end -- the business ... Help Desk & End-User Support * Serve as the primary point of support for employees ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

We're looking for an IT Support Specialist to provide high-quality end-user support, ensure ... Manage onboarding/offboarding support activities, including device provisioning and access setup.

TEAM

IT Help Desk Specialist Level I

San Diego, CA · On-site

What you will do: * IT End-User Support: * Provide excellent and friendly technical support to ... Inventory Management: * Maintain and manage an inventory of IT equipment, ensuring that all devices ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

We're looking for an IT Support Specialist to provide high-quality end-user support, ensure ... Manage onboarding/offboarding support activities, including device provisioning and access setup.

Judge Group, Inc.

End User Support Analyst - II

Irving, TX · On-site

$30 - $35/hr

Efficient time management skills to prioritize and track multiple tasks * Willingness to work ... Associates degree in the IT field or equivalent work experience required * Technical certifications ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

AGS

IT Support Manager

Las Vegas, NV · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

IT Support Specialist Purpose Delivers day-to-day end-user IT support across assigned OpCos and ... ZenDesk ticket management. Logs, categorizes, prioritizes, and updates all support requests in ...

Aramark

IT Assistant Manager

Pampa, TX · On-site

$54K - $80K/yr

The Assistant IT Manager will help support the daily technology experience across Caprock, including end user support, network connectivity, Wi-Fi, IP television, POS systems, access control, door ...

WVU Medicine

IT Support Tech

Uniontown, PA · On-site

$20 - $27.50/hr

Assesses end-user reported workstation hardware and software issues to determine the root-cause and ... Duties include project time management, task and personnel coordination and scope management.

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIT End User Support Manager Jobs

It End User Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do it end user support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it end user support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an IT End User Support Manager?

An IT End User Support Manager is responsible for overseeing the team that provides technical support to users within an organization, ensuring that employees have the technology resources and assistance they need to perform their jobs effectively. This role involves managing help desk operations, setting support policies, training staff, and resolving escalated technical issues. The manager also works to improve service delivery, monitor performance metrics, and implement new support technologies or processes. Their ultimate goal is to maintain high levels of user satisfaction by minimizing downtime and quickly addressing IT-related problems.

What are the key skills and qualifications needed to thrive as an IT End User Support Manager?

To thrive as an IT End User Support Manager, you need expertise in IT support practices, troubleshooting, team leadership, and usually a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote support tools, and certifications such as ITIL or CompTIA A+ are typically required. Strong communication, problem-solving abilities, and a customer-focused mindset distinguish high performers in this role. These skills and qualities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are the main challenges an IT End User Support Manager faces when leading a diverse technical support team?

As an IT End User Support Manager, you'll often encounter the challenge of balancing technical problem-solving with effective team leadership. Managing a team with varied skill levels requires ongoing training, clear communication, and setting consistent service standards. Additionally, you'll need to address high volumes of support requests while ensuring your team maintains a positive user experience and meets performance metrics. Fostering collaboration between support staff and other IT departments is also essential for resolving complex issues efficiently.

What cities are hiring for It End User Support Manager jobs?

Cities with the most It End User Support Manager job openings:

What states have the most It End User Support Manager jobs?

States with the most job openings for It End User Support Manager jobs include:

What are popular job titles related to It End User Support Manager jobs?

For It End User Support Manager jobs, the most frequently searched job titles are:

Infographic showing various It End User Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

IT Systems Manager

Tempe, AZ • On-site

Authority HVAC
Facilities Support Services • 51 - 200 employees
Learn more about Authority HVACexternal

Full-time

Re-posted 8 days ago

Job description

Description:

Reports to: Chief Operating Officer (COO) 

Scope: Company-wide IT for Authority HVAC — all employees, offices, and field staff across multiple states 

Position Summary 

The IT & Systems Manager owns Authority HVAC’s technology end to end — the business applications the company runs on, the infrastructure and security that keep it safe and available, day-to-day support for every employee, and the data and reporting leadership relies on. This is a hands-on, solo role: you’re both the strategist who decides where technology should go and the person who does the work to get it there, coordinating outside vendors where it makes sense. You report to the COO and keep the whole company running smoothly and securely. 

Key Responsibilities 

Business Systems & Applications 

  • Own and administer the company’s core business systems (e.g., NetSuite, including Field Service Management) — configuration, user access, and day-to-day reliability. 
  • Improve how systems work together — integrations and data flow between platforms — to reduce manual work and errors. 
  • Evaluate, implement, and roll out new software and tools; manage the transition and training so adoption sticks. 

Infrastructure & Security 

  • Ensure the availability, security, and scalability of IT infrastructure — networks, servers/cloud, and connectivity across all locations. 
  • Manage user accounts, devices, and access controls; enforce security best practices and protect company and customer data. 
  • Own backup, disaster recovery, and business-continuity readiness. 

Help Desk & End-User Support 

  • Serve as the primary point of support for employees — troubleshooting hardware, software, and access issues. 
  • Handle device provisioning, onboarding, and offboarding as people join, move, or leave. 
  • Maintain documentation and simple self-help resources to reduce repeat issues. 

Data & Reporting 

  • Build and maintain reports and dashboards that give leadership visibility into the business. 
  • Own data quality and consistency across systems so reporting can be trusted. 
  • Partner with department leaders to turn their questions into reliable, repeatable reporting. 

Vendor & Cost Management 

  • Manage IT vendors and service providers — performance, contracts, and renewals. 
  • Control IT spend and recommend investments that deliver clear value. 

Qualifications 

  • 5+ years in a broad IT role covering systems administration, infrastructure, security, and end-user support. 
  • Solid JavaScript and database/SQL fundamentals, with the systems-thinking and self-learning ability to become proficient in NetSuite configuration and SuiteScript. 
  • Understanding of APIs and REST web services, and how to use them to integrate systems and move data reliably between platforms. 
  • Prior NetSuite, ERP, or field service software experience a plus. 
  • Solid grasp of network, cloud, endpoint, and security fundamentals. 
  • Ability to build reports/dashboards and work with data across multiple systems. 
  • Familiarity with AI tools and agents, and a track record of using them to work faster — automating routine tasks, assisting with scripting and troubleshooting, and improving day-to-day productivity. 
  • Comfortable working independently and prioritizing across many competing requests. 
  • Strong communicator who can translate technical issues into plain language for non-technical staff. 

Success in the First 12 Months 

  • Core systems are stable, secure, and well-documented, with clear user-access and security controls in place. 
  • Employees get timely, reliable support and a smooth device onboarding/offboarding process. 
  • Leadership has trustworthy, repeatable reporting from the company’s key systems. 
Requirements:


Apply