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It End User Support Manager Jobs (NOW HIRING)

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Manage user accounts and access permissions within Active Directory, Google Workspace, and other ... Associate's degree in Information Technology or a related field preferred; equivalent experience ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Assists in IT service management activities, ensuring timely resolution of incidents and requests ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Link Technologies

End User Support Technician I

Las Vegas, NV · On-site

$20.50 - $28.25/hr

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently ... management, workstation setup, and equipment moves Install, configure, and support Microsoft ...

Rehrig Pacific

User Support Manager

Lawrenceville, GA · On-site

End User Experience & Service Delivery * Ensure users receive timely, professional, and effective ... Strong knowledge of IT service management (ITSM) principles, processes, and tools (Jira Preferred)

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... IT hardware and software in the site and supporting remote users. Manages day-to-day operations of ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... IT hardware and software in the site and supporting remote users. Manages day-to-day operations of ...

The University Of Chicago

$100K - $130K/yr

Job Summary The job manages a team of professional staff responsible for resolving end user issues ... The Social Sciences Computing Services (SSCS) Operations & IT Support Manager oversees the SSCS ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Technical College degree in Information Technology, end-user devices, a related field, or ... Robust organizational and task-management proficiency, including the ability to prioritize across ...

NACUBO

IT Systems and Support Manager

Washington, DC · On-site

$64K - $80K/yr

Position Summary The IT Systems and Support Manager combines IT systems management, end-user support, and cloud infrastructure engineering into a single role. This role complements the Web Platform ...

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It End User Support Manager information

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How much do it end user support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it end user support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an IT End User Support Manager?

An IT End User Support Manager is responsible for overseeing the team that provides technical support to users within an organization, ensuring that employees have the technology resources and assistance they need to perform their jobs effectively. This role involves managing help desk operations, setting support policies, training staff, and resolving escalated technical issues. The manager also works to improve service delivery, monitor performance metrics, and implement new support technologies or processes. Their ultimate goal is to maintain high levels of user satisfaction by minimizing downtime and quickly addressing IT-related problems.

What are the key skills and qualifications needed to thrive as an IT End User Support Manager?

To thrive as an IT End User Support Manager, you need expertise in IT support practices, troubleshooting, team leadership, and usually a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote support tools, and certifications such as ITIL or CompTIA A+ are typically required. Strong communication, problem-solving abilities, and a customer-focused mindset distinguish high performers in this role. These skills and qualities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are the main challenges an IT End User Support Manager faces when leading a diverse technical support team?

As an IT End User Support Manager, you'll often encounter the challenge of balancing technical problem-solving with effective team leadership. Managing a team with varied skill levels requires ongoing training, clear communication, and setting consistent service standards. Additionally, you'll need to address high volumes of support requests while ensuring your team maintains a positive user experience and meets performance metrics. Fostering collaboration between support staff and other IT departments is also essential for resolving complex issues efficiently.

What cities are hiring for It End User Support Manager jobs?

Cities with the most It End User Support Manager job openings:

What states have the most It End User Support Manager jobs?

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For It End User Support Manager jobs, the most frequently searched job titles are:

Infographic showing various It End User Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

End User Support Analyst

Collierville, TN • On-site

Orgill, Inc.
Wholesale • 1 - 5K employees
Learn more about Orgill, Inc.external

Full-time

Re-posted 22 days ago

Orgill rating

7.0

Company rating: 7.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

Job description

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving Tech-related issues, ensuring smooth operation of our systems and contributing to a productive work environment. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others.
Responsibilities:
  • Provide exceptional technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues.
  • Diagnose and resolve technical problems, including operating system issues, application errors, network connectivity problems, and printer malfunctions.
  • Install, configure, and maintain end-user hardware and software, including desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems.
  • Document all support interactions in a ticketing system, ensuring accurate and detailed records.
  • Develop and maintain knowledge base articles and FAQs to empower end-users with self-service solutions.
  • Proactively identify and resolve potential Tech issues before they impact users.
  • Collaborate with other teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technologies and trends in Technology
  • Contribute to the development and implementation of Tech policies and procedures.
  • Provide training and guidance to end-users on the use of Tech systems and applications.
  • Maintain a professional and courteous demeanor while interacting with end-users.

Qualifications:
  • Associate's degree in Information Technology or a related field preferred; equivalent experience considered.
  • Proven experience (typically 2+ years) in a help desk or end-user support role.
  • Strong knowledge of Windows operating systems, Google Workspace, macOS (preferred but not required), and common desktop applications (e.g., Microsoft Office Suite, web browsers).
  • Experience with mobile device management (MDM) solutions is a plus.
  • Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication (written and verbal) and interpersonal skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong customer service orientation and a passion for helping others.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Experience with ticketing systems (e.g., Cherwell, Ivanti Neurons, Service Desk).
  • Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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