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It Desktop Manager Jobs in Springfield, IL (NOW HIRING)

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All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Springfield, IL

It Desktop Manager information

See Springfield, IL salary details

$20.8K

$82.9K

$124.9K

How much do it desktop manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it desktop manager in Springfield, IL is $82,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Springfield, IL? For It Desktop Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Springfield, IL look for? The top searched job categories for It Desktop Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Desktop Manager jobs? Cities near Springfield, IL with the most It Desktop Manager job openings:
It Desktop Manager jobs near you

Data Systems Administrator - IT Device Operations

Illinois Secretary of State

Springfield, IL • On-site

$7.9K - $15K/mo

Full-time

Re-posted 8 days ago

Job description

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title:       Data Systems Administrator – IT Device Operations
Division:        Technology Office
Union:            N/A
Location:       501 S 2nd St, Springfield, IL – Sangamon County
Salary:           Range $7,917 to $15,167 monthly – commensurate with experience
Benefits:        https://cms.illinois.gov/benefits/stateemployee.html
Attention:      Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.
Overview:
Serves as the Senior Manager for Device Operations and provides leadership and oversight for all device‑related services within the Technology Office; including the lifecycle, configuration, support, security, reliability, and governance of ILSOS desktops, laptops, mobile devices, printers, scanners, peripherals, and telecommunication endpoints; Ensures that all device operations adhere to IT process standards, the enterprise architecture, and ILSOS security frameworks, enabling consistent, secure, and measurable IT service delivery across the enterprise. 
Duties and Responsibilities:
  • Process & Platform Governance-Oversees Incident, Request, Problem, Change, Asset, and CMDB processes for all device and telecom services; Ensures accurate CI relationships, asset records, catalog items, and automated workflows; Drives SLA compliance, dashboard reporting, and workflow optimization.
  • Architecture Integration-Aligns Device Operations activities to IT4IT value streams: Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct; Standardizes lifecycle processes to improve device consistency, telemetry, and recoverability; Ensures tooling, documentation, and operational controls follow IT4IT patterns.
  • Security & Compliance-Maintains compliant endpoint configurations (CIS baselines, encryption, patching); Ensures inventory accuracy, configuration control, and secure provisioning; Leads device‑related security remediation, incident coordination, and vulnerability response; Ensures telecom provisioning and device changes meet NIST access and audit controls.
  • Endpoint Management Leadership-Governs image development, application packaging, software deployment, and OS lifecycle; Oversees endpoint configuration platforms (Intune/Autopilot, SCCM/ConfigMgr); Manages patching strategy and ensure KPI-driven update compliance; Maintains device standardization and performance reliability.
  • Device Operations Management-Oversees deployment, support, and lifecycle management of desktops, laptops, tablets, printers, scanners, and peripherals; Ensures statewide standards, quality of service, and measurable service improvement; Partners with Service Desk and Field Support to reduce repeat device incidents.
  • Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning, MACD processes, softphone/VoIP readiness, and ACD device reliability; Coordinates with Network Services on telecom outages and configuration changes; Maintains ServiceNow catalog workflows and telecom device documentation.
  • Reporting, Governance, and Stakeholder Engagement-Provides standardized reporting on patching, SLAs, NIST compliance, device health, and telecom performance; Maintains audit‑ready documentation for assets, endpoints, and telecom devices; Communicates status, risks, and operational insights to leadership and business stakeholders.
  • Performs other duties as assigned.
Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system.
Knowledge, Skills and Abilities:
  • Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems.
  • Requires thorough knowledge of the principles of organization, management and administration.
  • Requires extensive knowledge of research and statistical procedures, program budgeting and systems modeling.
  • Requires ability to implement program evaluations or system assurance.
  • Requires ability to anticipate and resolve managerial problems.
  • Requires willingness to travel and possession of a valid Illinois driver’s license.
  • Requires the ability to lift, carry and push/pull up to 50lbs.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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