It Associate Jobs in Normal, IL (NOW HIRING)

SALARY RANGE: $27.26 - $37.49

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

PURPOSE AND SUMMARY STATEMENT

Responsible for maintaining, analyzing, and correcting accounting files for the Member & Retail companies.  Assists with ensuring day to day accounting procedures can be performed, resolving technical queries, and communicating solutions directly to customers.

Associate Enterprise Application Analyst are responsible for learning, understanding, and analyzing supported applications to provide knowledge and support to customers for these processes and applications.

ESSENTIAL JOB FUNCTIONS

Associate Enterprise Application Analyst work with Member, Retail and IT personnel to research and resolve discrepancies. Analyzes accounting functions and month end close to assist customers in finding discrepancies. Troubleshoot accounting functions and issues providing consulting and technical solutions to customers. 

Associate Enterprise Application Analyst assist with compiling and analyzing financial information as requested by customers and work with vendors, developers or staff as needed to resolve issues or log defects.  

Maintains current knowledge and understanding of GROWMARK standard software, and related systems to assist customers in resolving problems and answer questions with minimal supervision.

Run basic database queries to identify problems as it relates to member/retail company application data or asset management databases.

Records and documents all support activities and processes through a ticketing system.

May assist Lead Analyst, IT Application Support Manager, and/or Portfolio Groups with the testing and installation of new software and application updates.

OTHER JOB FUNCTIONS

Prepares monthly status reports, project summaries, and technical recommendations. Troubleshoot issues in GROWMARK applications, offering consulting, and technical solutions to customers.

Performs database inquiries and audits to verify system integrity and to identify problems

Makes corrections and changes to customer data to resolve database problems under direct supervision of IT Application Manager following standard procedures and providing audit trail

Record and document all support activities and processes through a ticketing system.

Assist with providing client training regarding use of GROWMARK standard hardware, software, and security practices, both on-site and off-site as needed.

Responsible for and/or assist with the maintenance of Knowledge Base items and keeping existing documentation up to date while also helping to provide new documentation for both internal and external consumption.

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Must be able to carry an electronic communication device after business hours and on weekends to respond to support calls.

Performs all other duties as assigned.

REQUIREMENTS

Normally requires an associate degree in business, information technology, accounting, or the equivalent thereof, and experience in IT or Accounting related work experience to demonstrate knowledge of information systems technologies and applications preferred.

Understanding and experience with accounting-related areas including payables, receivables, billing systems, overhead, general ledger, and fixed asset systems and software, financial statements, internal controls, accounting standards, audit strategy, policies and procedures, and compliance.

Proven computer skills including spreadsheet, database; the ability to use the computer to enhance business processes; and the ability to learn accounting-related software.

Strong customer service skills, including effective communication and problem-solving abilities, business knowledge, customer focus, decision making and skill development are essential for providing exceptional support and satisfaction to customers.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development. Proven ability to work independently and in a team-oriented environment

Must be able to routinely carry an electronic communication device after business hours to respond to support calls.

Ability to work other than normal business days and hours as support needs arise.

Ability to travel independently and overnight and be assigned temporarily to client locations, technical conferences, training, etc.

Must have and maintain a valid driver’s license and satisfactory driving record.

Must obtain and maintain a Passport for support of international operations.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position. 

At GROWMARK, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO), paid holidays, and parental leave, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.