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It Associate Jobs in Markham, ON (NOW HIRING)

PwC

Senior Associate- IAM

Toronto, ON

CA$84K - CA$134K/yr

As aSenior Associate, IAMSailpointand Okta,unlock your potential and embrace the chance to drive ... Preference given to relevant certifications in Information Technology focused on Security ...

MPAC

Senior Security Analyst

Pickering, ON

Our Information Technology team works closely with each department across the business to design ... AWS Certified Security Specialty, AWS Solutions Architect Professional or Associate, Certified ...

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All JobsIt Associate JobsIt Associate Jobs in Markham, ON

It Associate information

See Markham, ON salary details

$10

$21

$35

How much do it associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it associate in Markham, ON is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.85 and $25.28 per hour, depending on experience, location, and employer.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Markham, ON?

The most popular types of It jobs in Markham, ON are:

What cities near Markham, ON are hiring for It Associate jobs?

Cities near Markham, ON with the most It Associate job openings:

It Associate jobs near you
Infographic showing various It Associate job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $45,754 per year, or $22 per hour.

Senior Business Systems Associate

Hyundai Capital

Toronto, ON

Full-time

Re-posted 26 days ago

Job description

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA's success.

Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Position Summary: With the growth of Hyundai Capital Canada, the company requires a Business Systems Associate who can operate effectively in a fast-paced captive finance environment and provide timely, high-quality support to business and IT teams. The individual will be responsible for quickly understanding business needs, eliciting and analyzing requirements, assessing impacts to current systems, products, and processes, and translating those needs into clear business, technical, and vendor-ready requirements. This role serves as a liaison between business users, IT teams, and third-party vendors to deliver practical system solutions, support business priorities, and identify opportunities beyond the initial request to improve outcomes and reduce risk.

Duties & Responsibilities:

  • Elicit, analyze, validate, and document business, functional, non-functional, and data requirements for enhancements, production issues, and new initiatives. Assess impacts to systems, products, and processes, and prepare supporting artifacts such as workflows, use cases, and functional specifications.
  • Coordinate with business users, IT teams, and vendors to translate approved requirements into vendor change requests and IT delivery documentation. Provide guidance on system capabilities and recommend practical solutions.
  • Support solution delivery and testing by aligning test scenarios and test cases with approved requirements. Validate that delivered solutions meet business needs and minimize unintended impacts.
  • Analyze data, business rules, and system behavior to support requirement validation, issue investigation, and impact assessment. Review data mapping and quality, and use SQL to validate findings as needed.
  • Identify process improvement opportunities and recommend solutions by assessing workflows, system capabilities, and operational impacts.
  • Support implementation readiness and alignment with business priorities.
  • All other duties as assigned.

Work Experience:

  • 5 years of experience in business systems analysis, business analysis, or systems support, preferably in captive finance, automotive finance, consumer finance, leasing, or loan origination/servicing environments.
  • Experience gathering, analyzing, and documenting business, functional, non-functional, and data requirements for system enhancements, issue resolution, and process improvements.
  • Experience translating business requirements into vendor change requests, technical specifications, or structured IT delivery documentation.
  • Experience working directly with third-party vendors and internal IT teams to support system enhancements, issue investigation, and solution delivery.
  • Experience assessing the impact of requests on system behavior, upstream and downstream processes, integrations, and existing products preferred.
  • Prior experience in the automotive finance or consumer finance industry is strongly preferred.

Education & Certification:

  • Bachelor's Degree in a relevant field of study

Knowledge, Skills & Abilities:

  • Strong ability to quickly understand business requests in a fast-paced environment and convert them into clear, complete, and actionable requirements.
  • Skilled in eliciting, analyzing, documenting, and communicating business, functional, non-functional, and data requirements.
  • Strong understanding of system behavior, business processes, product configurations, and the impact of requested changes on existing functionality.
  • Ability to challenge assumptions, ask effective questions, and recommend alternative solutions that better address the underlying business need.
  • Strong understanding of consumer finance, auto finance, or captive finance concepts, including how system changes may affect products, workflows, and customer or dealer experience.
  • Ability to translate requirements into vendor change requests and/or IT technical documentation suitable for development and delivery teams.
  • Strong analytical and problem-solving skills, including the ability to identify root causes, process gaps, and downstream impacts.
  • Strong communication skills, including the ability to explain technical concepts to non-technical audiences and facilitate discussions across business, IT, and vendor teams.
  • Working knowledge of data structures, data mapping, data quality analysis, and relational databases.
  • Basic SQL knowledge required, including the ability to read and write simple queries to validate data, investigate issues, and support requirements analysis.
  • Strong organizational, time management, and prioritization skills with the ability to manage multiple requests in a dynamic environment.
  • Detail-oriented with a strong focus on quality, accuracy, and completeness.
    [Location Update] Effective June 2027, Hyundai Capital Canada's head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.

[Location Update] Effective June 2027, Hyundai Capital Canada's head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

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