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Issue Resolution Manager Jobs in Michigan (NOW HIRING)

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

Familiarity with CRM and sales engagement tools (Salesforce, Salesloft, etc.) to manage call ... Partner with sales, customer success, and operations teams to resolve customer issues impacting ...

Randstad Digital

Project Manager

Grand Rapids, MI · On-site

$65 - $80/hr

Provide accurate executive reporting and proactive issue resolution. * Drive measurable business ... Strong schedule/timeline skills Project management expertise Experience delivering cloud-based ...

Panasonic

... issue resolution. * Manage order book, backlog, and prioritization to meet customer commitments and ... revenue targets. * Drive performance against service metrics including OTIF (on-time in full), fill ...

Brightwing

Product Manager - 1417748

Auburn Hills, MI · On-site

$40 - $46/hr

Champion for the resolution of product issues identified though Field Reporting, & various call ... Daily management of the commodity specific Field Technical Support team - including team member ...

TRG

Engineering Tech Analyst

Warren, MI · On-site

Ability to influence action and drive issue resolution without direct authority. * Strong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic ...

Woodlake Trails

Systems Manager

Southfield, MI · On-site

The Systems Manager provides ongoing support, troubleshooting, issue resolution, and continuous improvement while partnering with business stakeholders to ensure technology solutions effectively ...

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Issue Resolution Manager information

What cities in Michigan are hiring for Issue Resolution Manager jobs?

Cities in Michigan with the most Issue Resolution Manager job openings:

Infographic showing various Issue Resolution Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Account Resolution Specialist

Troy, MI • On-site

Hearst
Motion Picture and Video Production • 10K+ employees
Learn more about Hearstexternal

$13.75 - $19/hr

Full-time

Re-posted 8 days ago

Hearst rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect directly with customers, uncover their concerns, and use your communication and negotiation skills to keep them engaged and satisfied. If you enjoy high-impact conversations, problem-solving in real time, and influencing outcomes, this is an opportunity to make a measurable difference every day. Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts.

  • 2+ years of experience in customer retention, collections, or call center environments with a focus on save/retention calls
  • Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting cancellation
  • Demonstrated success in retaining customers, reducing churn, or meeting/exceeding save rate targets
  • Strong objection handling and negotiation skills
  • Excellent phone presence and call control, with confidence leading conversations and redirecting negative sentiment
  • Experience with de-escalation techniques and turning dissatisfied customers into retained accounts
  • Ability to think quickly and respond in real time during live customer conversations
  • Familiarity with CRM and sales engagement tools (Salesforce, Salesloft, etc.) to manage call activity and track outcomes
  • Must be open to using AI tools to enhance call effectiveness, streamline workflows, and improve retention and revenue-saving performance
  • Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
  • Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
  • Track and report on revenue saved from and overall retention performance.
  • Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
  • Support retention efforts through both reactive save calls and proactive engagement strategies.
  • Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
  • Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
  • Maintain accurate documentation of customer interactions, save attempts, and outcomes

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