Issue Resolution Manager Jobs in Michigan (NOW HIRING)

Job Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role:

A SW IRT (Software Issue Resolution Team) is GM's plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants.

They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams.

In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality.

What You'll Do (Responsibilities):

• Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO)

• Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities

• Track Electrical software PRTS issues and ensure that owners provide timely and effective closure

• Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage

• Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues

• Ensure all Process Change opportunities are reviewed.

• Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR)

• Provide and implement containment plans as required

• Track/monitor breakpoints of containment and corrective action

• Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting

• Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin

• Present top issues / PPO Look ahead info to leadership forums - VIP Ops, eSAPIR

• Escalate unresolved issues as needed to respective leadership forums

• Domestic & International travel for build events - 25%

Your Skills & Abilities (Required Qualifications):

• Bachelor of Science in Engineering

• At least 2 years of post-graduation engineering experience required

• Excellent oral and written communication skills

• Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

• Demonstrated Bold and It's on Me Behaviors

• Demonstrated ability of dealing with ambiguity to enable timely decision making

• Ability to travel

What Can Give You a Competitive Edge (Preferred Qualifications):

• Knowledgeable in Jira SW issue tracking system

• Have launched a VIP vehicle program at a GM plant

• Working knowledge of using a NeoVi/Vehicle Spy tools

• Knowledgeable in the use of DPS and/or GBFTT programming tools

• Must be comfortable reporting out to senior leaders of the SMT and program teams

• Knowledgeable of the Software release process from SMT to Manufacturing - VCAM/SPR/SPD/GEPICS

• Knowledgeable on PRTS system and processes

• Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems

• DFSS Blackbelt

• Plant launch experience with both EVs and ICE vehicles

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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