Investigator Manager Jobs in Michigan (NOW HIRING)

Description

Command Investigations, LLC is looking for a Desktop Investigator to become part of a dynamic team. This is a great opportunity for individuals with strong critical thinking skills, intellectual curiosity, and the ability to work independently in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Schedule: Monday - Friday 8am-5pm

Location: REMOTE (work from home position)

Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

How We Take Care of You:

401(k) Plan

Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

As a Desktop Investigator - Canvasser, you will support investigative operations by collecting, verifying, analyzing, and documenting information through multiple intelligence channels. This position combines phone-based verification, digital investigations, background research, and analytical reporting into one dynamic role. It is ideal for detail-oriented, computer-savvy individuals who thrive in a fast-paced environment and enjoy investigative work that makes a measurable impact.

Conducting outbound phone calls to facilities and contacts to verify information and obtain records

Establishing rapport quickly and professionally to gather accurate information

Performing social media investigations and web-based research to positively identify subjects and collect relevant online data

Reviewing databases, public records, claim files, courthouse records, and other resources to assemble comprehensive subject histories

Conducting background investigations using available investigative tools and platforms

Compiling clear, detailed, and professional investigative reports

Organizing and maintaining accurate, confidential case documentation

Utilizing Microsoft Office and internet-based research tools to track and document findings

Managing multiple assignments while meeting strict deadlines

Communicating professionally with clients, facilities, and internal team members

Following investigative protocols and maintaining strict legal and ethical standards

Collaborating with team members to ensure consistent, high-quality results

NOTE: This role will involve consistent outbound phone activity as well as focused digital research and analysis throughout the workday.

Requirements

What We Are Looking For:

Exceptional attention to detail and accuracy

Strong critical thinking and analytical skills

High level of computer proficiency and web navigation skills

Ability to thrive in a structured, deadline-driven environment

Strong written communication skills with the ability to compile professional reports

Excellent verbal communication skills

Strong reading comprehension and ability to interpret detailed information

Sound judgment and ability to handle sensitive and confidential information

Strong organizational and time management skills

Team-oriented mindset with the ability to work independently

Professionalism and regular, predictable attendance

  Due to licensing requirements for this role and state compliance protocols that we have to follow as an employer, preference will be given to those that reside in the following states; CA, CO, IN, MA, MI, MS, NJ, NY, OH, PA, SD, WV. 

What You Will Bring:

Prior investigative, research, or analytical experience preferred but not required

High school diploma or equivalent required

College degree preferred

Familiarity with insurance and/or medical terminology preferred

Proficient reading skills and ability to follow directions required

Strong proficiency in Microsoft Word and general Microsoft Office Suite

Proficiency in web navigation, particularly social media platforms and online databases

Ability to efficiently navigate multiple browser-based tools and research platforms

Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required

Regular, predictable, and full attendance, as assigned, is an essential function of the job

Complete a Command Investigations, LLC employment application, and submit to other pre-employment tasks as required for employment

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to remember and understand certain instructions, guidelines, or other information.

The employee should have the ability to lift up 25lbs/11.34kg regularly and 100lbs/45.36kg on occasion.

The employee will be required to sit, stand, and/or walk for long periods at a time.

The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.

Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.