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Investigations Assistant Jobs in Wisconsin (NOW HIRING)

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Investigations Assistant information

What is the difference between Investigations Assistant vs Investigations Coordinator?

AspectInvestigations AssistantInvestigations Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in investigation or securitySimilar credentials; often requires additional experience or certifications in investigations or law enforcement
Work EnvironmentOffice settings, sometimes on-site at investigation locationsOffice-based with fieldwork components, coordinating investigations
Employer & Industry UsageUsed in law enforcement, corporate security, insurance, and legal firmsCommon in law enforcement agencies, corporate security, and legal departments
Search & Comparison IntentOften searched by those starting in investigations or seeking entry-level rolesCompared by those with some experience looking to advance or coordinate investigations

Investigations Assistants typically handle administrative tasks, gather evidence, and support investigations under supervision. Investigations Coordinators often oversee entire investigations, coordinate teams, and manage case progress. Both roles require similar credentials but differ in responsibility level and scope.

What are some typical challenges faced by an investigations assistant, and how can they be effectively addressed?

Investigations Assistants often encounter challenges such as managing sensitive information, meeting tight deadlines, and balancing multiple case priorities. To address these, it's crucial to maintain strong organizational skills, adhere to confidentiality protocols, and communicate clearly with investigators and team members. Developing proficiency with case management software and staying adaptable to shifting priorities can also help you succeed in this dynamic environment.

What is an investigations assistant?

Investigations Assistants are professionals who provide support to investigators or investigative teams in law enforcement, corporate security, legal firms, or other organizations. Their duties often include gathering and organizing evidence, conducting research, preparing reports, and maintaining case files. They may also assist with interviews, background checks, and other administrative tasks that help facilitate investigations. Investigations Assistants play a critical role in ensuring that investigative processes run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an investigations assistant, and why are they important?

To excel as an Investigations Assistant, you need strong analytical skills, attention to detail, and a relevant educational background such as a degree in criminal justice or a related field. Familiarity with case management systems, data analysis software, and proficiency in Microsoft Office are commonly required, and some roles may prefer candidates with certifications in investigation or compliance. Outstanding written and verbal communication, discretion, and organizational abilities help you effectively support investigations and handle sensitive information. These skills ensure efficient and accurate casework, protect confidentiality, and contribute to successful investigative outcomes.

What are the most commonly searched types of Investigations jobs in Wisconsin?

The most popular types of Investigations jobs in Wisconsin are:

What cities in Wisconsin are hiring for Investigations Assistant jobs?

Cities in Wisconsin with the most Investigations Assistant job openings:

Investigations Assistant jobs near you
Infographic showing various Investigations Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Package Investigations Specialist (Part-time)

Foot Locker

Wausau, WI • On-site

$16/hr

Part-time

Re-posted 13 days ago

Foot Locker rating

6.3

Company rating: 6.3 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

45th of 104 rated fashion retailers

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
We are looking to hire multiple part-time Package Investigations Specialists, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.
This position is located on-site in our Wausau, Wisconsin office.
Schedule: Hours are available between 7am-7pm Monday-Friday. You will set your own availability for scheduling with a minimum of 8 hours per week required.
Next available start date: Monday, September 14
Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
  • Their coworkers!
  • The atmosphere: welcoming & sense of belonging
  • Recognition and appreciation from leadership
  • Problem-solving and helping customers
  • Learning about the business
  • Laid back environment
  • Weekends off

Responsibilities
  • Provide superior customer service regarding questions or concerns around delivery-related issues and offer reasonable resolutions, keeping the company's best interest in mind
  • Speak with internal and external customers directly over the phone or via email to resolve issues as needed
  • Efficiently enter customer information and call notes into the order management system
  • Complete appropriate follow-up actions for order and service resolution
  • Send customer notifications and follow-up emails regarding delivery investigations
  • Assist with customer service phone call volume as needed

Qualifications
  • Demonstrated computer navigation and multi-tasking skills
  • Strong written and oral communication skills
  • Positive attitude and professionalism while speaking with customers
  • Solutions-oriented mindset

#LI-AF1
Benefits
Pay rate: $16.00 / hr
  • 30-50% employee discount
  • Casual dress code - wear your sneakers to work!
  • Opportunities for advancement
  • Learning & development opportunities
  • Education reimbursement program
  • Referral bonus program
  • Recognition and appreciation initiatives
  • Employee Resource Groups

What Foot Locker employees say

Pay

Benefits

Hours and flexibility

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