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Job Summary:
Medpace is a full-service clinical contract research organization (CRO) that provides clinical development services to the biotechnology, pharmaceutical, and medical device industries. They are seeking a Manager of Infrastructure to oversee the administration of enterprise desktop and mobile device environments, leading a team to support and enhance the core desktop environment.
Responsibilities:
• Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;
• Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;
• Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace’s Microsoft Intune, Microsoft 365, and Azure environments;
• Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace’s new hire needs and refresh program requirements;
• Recommends and implements improvements to desktop architecture and design or redesign;
• Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;
• Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
• Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
• Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
• Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
• Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
• Manages handheld mobile device fleet using MDM; and
• Stay current on emerging technologies and new capabilities in the market.
Qualifications:
Required:
• Bachelor's Degree in Computer Science or a related area
• 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment
• 7+ years of progressively responsible experience in an IT user or system support capacity
• Prior experience in project management, execution, and delivery to customers
• Microsoft Windows and MacOS system features, settings, and installation
• Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes
• Advanced working knowledge of Apple iPhone and Android mobile device interoperability
• Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‐party applications
• Active Directory, Group Policy, JAMF and their use for managing user and computer objects
• Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions
• Ability to understand and write scripts in PowerShell and/or VBScript
• Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS
• Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences
Company:
Medpace, Inc., a clinical research organization, provides clinical development services for pharmaceutical and biotechnology Founded in 1992, the company is headquartered in Cincinnati, USA, with a team of 5001-10000 employees. The company is currently Late Stage.