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Interpreter Services Manager Jobs in Renton, WA (NOW HIRING)

Uw

Medical Interpreter, Korean

Seattle, WA · On-site

$30.91/hr

UW Medical Center-Montlake's Interpreter Services Department has an outstanding opportunity for a ... Manage complexity of cross-cultural encounter * Utilize/integrate ethical practice to guide ...

Uw

Medical Interpreter 1, Tigrinya

Seattle, WA · On-site

$28.54/hr

Harborview Medical Center's Interpreter Services Department has an outstanding opportunity for a ... Manage complexity of cross-cultural encounter * Provide sight translation in the presence of a ...

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How much do interpreter services manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for interpreter services manager in Renton, WA is $28.85, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $31.35 per hour, depending on experience, location, and employer.

What is an interpreter services manager?

An Interpreter Services Manager oversees language access services in healthcare, legal, or business settings. They manage interpreter staff, ensure compliance with language access regulations, and coordinate translation and interpretation needs. Additionally, they may develop training programs, establish policies, and monitor service quality to ensure effective communication for limited-English-proficient (LEP) individuals. Strong organizational, communication, and leadership skills are essential for this role.

What are the key skills and qualifications needed to thrive as an interpreter services manager?

To thrive as an Interpreter Services Manager, you need strong organizational skills, experience in language services or interpretation, and often a bachelor's degree in a related field. Familiarity with scheduling software, interpreter management platforms, and industry-standard certifications (such as CMI or RID) is highly beneficial. Excellent communication, leadership, and cultural competency are vital soft skills for effective team coordination and client relations. These competencies ensure high-quality language access, smooth operations, and strong support for both staff and clients in diverse settings.

What are some common challenges faced by interpreter services managers, and how can they be addressed?

Interpreter Services Managers often encounter challenges with coordinating interpreter schedules to meet urgent and diverse language needs, maintaining quality assurance, and managing a large team of interpreters with varying specializations. Proactive communication, robust scheduling systems, and well-established protocols for training and assessment can help address these challenges. Managers also work closely with other departments to streamline service delivery and ensure compliance with regulatory standards. Successfully overcoming these challenges typically leads to improved service quality and a more supportive environment for both interpreters and the communities served.

What job categories do people searching Interpreter Services Manager jobs in Renton, WA look for?

The top searched job categories for Interpreter Services Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Interpreter Services Manager jobs?

Cities near Renton, WA with the most Interpreter Services Manager job openings:

Interpreter Services Manager jobs near you
Infographic showing various Interpreter Services Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $60,008 per year, or $28.9 per hour.

Interpreter Services Scheduling Manager

Universal Language Service, Inc.

Bellevue, WA • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Join our Team!
Universal Language Service is seeking a full time Interpreter Services Scheduling Manager to assist with the day to day interpreter services scheduling operations for in-person scheduling and video remote and over the phone appointments. Ideal candidate must have previous experience with heavy volume scheduling and customer service experience with 2-3 years of experience. This position is ideal for someone with healthcare scheduling experience or interpreter language services experience. Candidates who have previous or current interpreting experience, would also be a great fit for this role. This is opportunity will be located in our Bellevue offices working M-F 9AM -6PM, with on-call availability to support 24/7 operations.
Who are we: UniversalLanguage Service is a top provider of interpreting and translation solutions, offering remote and onsite options such as Video Remote Interpreting (VRI), Audio (OPI), and Onsite Interpreting. Our team of interpreters are specially certified and qualified to ensure the highest level of professionalism, making us the premier choice for your language interpretation and translation needs.
What we offer you : Full comprehensive benefits (medical, dental, vision, supplement plans, paid life, HSA, FSA and 401k) package the first month following 60 days of employment. Paid time off, holiday pay and sick pay. Along with a commuter/parking reimbursement program for employees working in Bellevue offices.
SUMMARY: Ensuring that the scheduling department is consistently providing quality and reliable language services to all customers at all times constantly looking at ways to improve efficiencies and productivity by tracking accuracy, interpreters/translators' orders fulfillment success, customers satisfaction, scheduling team staffing schedule and other metrics.
DUTIES AND RESPONSIBILITIES:
  • Organizes, directs, manages, and monitors daily activities of scheduling team.
  • Distributes workload to scheduling staff; monitors and reviews performance.
  • Monitors service calls to observe staff demeanor, accuracy, and conformity to company policies; provides feedback as needed.
  • Monitors, analyzes, and manages productivity of scheduling staff; generates reports based on analysis.
  • Maintains and improves scheduling team performance by monitoring employee performance and KPIs; identifies and resolves problems; prepares, documents, and completes action plans; executes process improvement and quality assurance programs.
  • Develops standard operating procedures for orders fulfillment ensuring daily fill rates are being met.
  • Reviews daily BI reports by collecting, analyzing, and summarizing data, trends, and dashboards.
  • Produces daily reports for upper management to update on daily, weekly, and monthly tasks accomplished and planned.
  • Develops a continuous improvement strategy. Utilizes metrics to create accountability for each sub-division focused on cost reduction and efficiency improvement.
  • Develops knowledge of using Genesys PureConnect platform contact center and communications solutions.
  • Develops knowledge on using Salesforce platform to produce reports, set up dashboards, etc.
  • Works closely with Language Operations Manager to ensure all operational, administrative, and compliance functions within the company are being properly executed in accordance to regulatory-based best practices.
  • Works closely with Language Operations Manager to design, develop, and implement processes that increase yield and/or improve quality of OPI (Over-The-Phone), VRI (Video Remote) In-Person Interpretation and Document translation/localization services; meet or exceed established production goals in a cost-effective manner.
  • Works closely with Language Operations Manager and subject matter experts to plan, develop, organize, write, edit, and maintain operational procedures, manuals, process documentations, knowledge base, employees' tests, and quizzes; produce tutorials to help end-users use a variety of portals and applications; develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Performs workflow analysis and develops methods for the scheduling team.
  • Identifies trends and assess opportunities to improve processes and execution.
  • Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
  • Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
  • Collaborates with translations and onboarding team to ensure interpreters/translators are excepting jobs through the job portal.
  • Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
  • Ensures that company operations comply with federal, state, local, and/or company policies and regulations.
  • Serves as backup for Help Desk in troubleshooting basic phone equipment settings.
  • Responds to calls from after-hours staff to address concerns requiring urgent attention
  • Demonstrate exemplary discipline and work ethic for fellow employees and subordinates
  • Perform duties of sub-divisions as needed, acting as a flex team member between Scheduling and Interpreters/Translators Orders Fulfillment, Data-Entry, Orders Confirmations and Updates, On-Demand / Pre-Scheduled Language Services to provide additional support
  • Handles escalated incidents with interpreters and/or customers regarding employee performance.
  • Participates in meetings as a subject matter expert, as needed.
  • Maintains professional and technical knowledge by tracking emerging trends in Contact Center operations management; attends educational workshops; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices; participates in professional societies.
  • Attends meetings with senior management and with other department managers to discuss news, events, policy changes, campaigns, and other such topics to make sure everyone is on the same page.
  • Stays up to date on industry regulations, trends, and technology.
  • Partners closely with Interpreter Accounts / Talent Acquisition Team to ensure flow of interpreters and target languages are being onboarded to fill needed job requests.
  • Other duties assigned by management

QUALIFICATIONS:
• Bachelor's degree (B. A.) preferred or equivalent, two to three years related experience, or equivalent combination of education and experience.
• Basic competence in duties and tasks of supervised employees.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service and interpersonal skills.
• Demonstrated ability to supervise and motivate subordinates.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing
priorities with enthusiasm.
• Accepts Ownership mentality: "Leaders are owners"
• Proficient on Microsoft 365 Office
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate.
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable.
Pay Range: $65,000 - $70,000 per year

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