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Internship Software Support Engineer Jobs in Georgia

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Join our dynamic team as a Support Engineer for USANs software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

Technogen

Network Support Engineer

Atlanta, GA · On-site

... Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority ... Network support engineer Qualifications WebSphere, JBoss, Tomcat, Apache, NginX, Varnish, Endeca ...

Technogen

Network Support Engineer

Atlanta, GA

... Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority ... Network support engineer Qualifications WebSphere, JBoss, Tomcat, Apache, NginX, Varnish, Endeca ...

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field with 3 years of IT support experience; OR Associate's degree with 5 years of experience; OR 1 ...

SAIC

Deskside Support Engineer

Atlanta, GA

ORA_ON_SITE Description SAIC is seeking a Deskside Support Engineer for a customer location in ... Skills should include hardware and software diagnostics, mobile device deployment, recovery and ...

Path Forward IT

Support Engineer I

Alpharetta, GA · On-site

Support Engineer I Company: Path Forward IT Location: Alpharetta, GA Role Overview The Support ... Ticketing Software: Incident management and time allocation * Remote Support Tools: Ability to ...

Danaher

Software Engineer Internships

Athens, GA

By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Savannah, GA

By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

Danaher

Software Engineer Internships

Carrollton, GA

By submitting your interest, you'll be among the first to know when internship opportunities open ... Supporting the development of console and embedded software systems * Troubleshooting issues and ...

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Internship Software Support Engineer information

What is the difference between Internship Software Support Engineer vs Software Support Specialist?

AspectInternship Software Support EngineerSoftware Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree (e.g., Computer Science)Typically requires experience or certifications in support or IT
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time or part-time support role, more independent
Employer & Industry UsageTech companies, software firms, startupsIT service providers, software companies, tech support teams
Search & Comparison IntentUnderstanding entry-level support roles for students or recent gradsSeeking experienced support roles or career progression

The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.

What cities in Georgia are hiring for Internship Software Support Engineer jobs? Cities in Georgia with the most Internship Software Support Engineer job openings:
Internship Software Support Engineer jobs near you
Support Engineer I (Night Shift)

Support Engineer I (Night Shift)

USAN

Norcross, GA • On-site

Full-time

Posted 4 days ago

Job description

Salary:

Job Title: Support Engineer I (Night Shift)

Overview:
Join our dynamic team as a Support Engineer for USANs software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in providing quality support to our clients, ensuring smooth operation and rapid resolution of issues within our 24x7 Help Desk and Network Operations Center. As a Support Engineer I for USANs software services and solutions, you will provide Tier 1 & Tier 2 support for USAN and its clients through documented processes and procedures and diagnosing and resolving client service-impacting issues in a timely and efficient manner.

Responsibilities:

  • Work collaboratively with team members to effectively support our clients.
  • Serve as the Tier 1 & Tier 2 point-of-contact for USANs software services solutions and AWS Managed Services clients to include on-premises data centers, hybrid solutions, and USAN AWS cloud-based solutions.
  • Document client interactions and issue resolutions promptly and accurately using our HALO ITSM solution.
  • Use documented procedures and resources to diagnose and resolve issues within timeframes specified by Service Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness.
  • Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring seamless handover and resolution.
  • Conduct routine ticket audits in HALO ITSM to ensure overall ticket quality and closure.
  • Oversee outage recovery efforts, including customer notifications, managing conference bridges, and documenting outage timelines.
  • Monitor platform and application health using prescribed dashboards and diagnostic tools.
  • Audit internal procedures to ensure accuracy and relevance in the current production environment.

Requirements:

  • Strong technical aptitude and a passion for problem-solving.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively in a mission-critical, 24x7 environment.
  • Flexibility to work rotating shifts, including weekends, and holidays.
  • Commitment to attaining AWS Certifications (Cloud Practitioner, Solutions Architect, etc.).
  • A two-year college degree, technical school graduate, or two years of cumulative industry experience in a related field.
  • Prior experience in customer support or help desk role preferred.
  • Familiarity with AWS services and cloud-based solutions is a plus.

Benefits:

  • Competitive salary and benefits package, with opportunities for increased responsibility and compensation.
  • Access to ongoing training, certification programs, and professional development resources.
  • A dynamic and collaborative work environment that values innovation, teamwork, and excellence.
  • A supportive and collaborative work environment with a focus on team success and innovation.

Join our team and become an integral part of delivering exceptional support to our clients as they navigate the world of cloud-based services. Apply now to embark on an exciting career journey with us!