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Internship Remote Network Support Jobs in Crete, IL

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Internship Remote Network Support information

See Crete, IL salary details

$8

$16

$24

How much do internship remote network support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for internship remote network support in Crete, IL is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.41 per hour, depending on experience, location, and employer.

What is the difference between Internship Remote Network Support vs Network Technician?

AspectInternship Remote Network SupportNetwork Technician
CredentialsBasic networking certifications (e.g., CompTIA A+, Network+), student or entry-levelRelevant certifications (e.g., CompTIA Network+, Cisco CCNA), some experience required
Work EnvironmentRemote, supervised by senior staff, often part-time or temporaryOn-site or remote, full-time, more hands-on technical work
Industry UsageCommon in tech companies, IT departments, internships for studentsIT service providers, corporate networks, technical support roles

Internship Remote Network Support roles are entry-level, often remote, and focus on assisting with network issues under supervision. Network Technicians are more experienced, perform hands-on troubleshooting, and may work on-site or remotely. Both roles require networking certifications, but the technician role demands more practical experience and technical skills.

What cities near Crete, IL are hiring for Internship Remote Network Support jobs?

Cities near Crete, IL with the most Internship Remote Network Support job openings:

Internship Remote Network Support jobs near you

Technical IT Support Specialist - Chicago, IL

Chicago, IL • Remote

Buckeye Mountain
See more jobs at Buckeye Mountainexternal

Full-time

Re-posted 16 days ago

Job description

The Role

We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.

What You'll Own

Monitoring & Observability

• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools

• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites

• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer

• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team

Technical First-Level Support

• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance

• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer

• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted

• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation

Endpoint & Device Support

• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging

• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer

• Contribute to knowledge base and troubleshooting documentation for recurring issues

What We're Looking For

Required

• 3+ years in an IT support, NOC, or junior systems administration role

• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior

• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent

• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment

• Experience supporting Windows environments at a systems level — not just end-user troubleshooting

• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents

• Experience with a ticketing platform (Jira Service Management preferred)

Preferred

• Experience monitoring or supporting remote or field-deployed network infrastructure

• NaaS, managed connectivity, ISP, or telecom support background

• Splunk experience — dashboards, searches, alert configuration

• Basic scripting ability — PowerShell or Python for automation or log parsing

• Linux command-line proficiency at a support level

Details

• Location: Remote — must be available during core US business hours

• Travel: Minimal

• Employment type: Full-time