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Internship Remote Knowledge Management Jobs in Georgia

Familiarity with AI-powered support tools, knowledge management, and proactive support strategies ... Flexible PTO and remote-first work environment * Professional development and leadership training

Proposal Manager

Atlanta, GA · On-site +1

$115K - $125K/yr

(This full-time remote position is open to candidates residing in the Pacific Time Zone.) Position ... Experience with CRM tools such as Foundation and OnePlace would be helpful. * Knowledge of legal ...

Remote Tax Manager

Atlanta, GA · Remote

$120K - $135K/yr

Client Relationship Management: Ensure strategic, clear communication with clients and oversee ... Expert knowledge of U.S. tax laws and high proficiency in UltraTax CS and QuickBooks Online

Deep knowledge & validated application of change management processes and tools including ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

... and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle ... Remote work and more! About MEDTEAM / MEDHOST: MEDHOST, founded in 1984 and headquartered in ...

... and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle ... Remote work and more! About MEDTEAM / MEDHOST: MEDHOST, founded in 1984 and headquartered in ...

... senior management and stakeholders. 5. Coordinate with other departments to ensure the smooth ... knowledge of accounting and auditing principles, standards, and regulations. 5. Excellent ...

Showing results 21-40

Internship Remote Knowledge Management information

What is the difference between Internship Remote Knowledge Management vs Internship Remote Content Management?

AspectInternship Remote Knowledge ManagementInternship Remote Content Management
CredentialsBasic knowledge of information systems, communication skillsBasic understanding of content creation, editing skills
Work EnvironmentRemote, collaborative with teams managing information systemsRemote, focused on content production and publishing
Industry UsageUsed across industries for managing organizational knowledgeCommon in media, marketing, and publishing sectors
Search & Comparison IntentUnderstanding roles related to knowledge organizationComparing roles focused on content creation and management

Internship Remote Knowledge Management involves organizing, storing, and sharing organizational information, often working with knowledge bases and information systems. In contrast, Internship Remote Content Management focuses on creating, editing, and publishing digital content. Both roles are remote and industry-wide but serve different functions within organizations.

What are popular job titles related to Internship Remote Knowledge Management jobs in Georgia? For Internship Remote Knowledge Management jobs in Georgia, the most frequently searched job titles are:
What cities in Georgia are hiring for Internship Remote Knowledge Management jobs? Cities in Georgia with the most Internship Remote Knowledge Management job openings:

Customer Support Team Lead

Dot Compliance

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training