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Internship Remote Inbound Customer Service Representative Jobs in Lockport, NY

A-Line Staffing Solutions

Be Seen First

Inbound Benefit Customer Service (Remote)

Buffalo, NY · Remote

$18/hr

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact

AO Globe Life

Remote Customer Service Entry Level

Buffalo, NY · On-site +1

$16.50 - $21.75/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO , we are passionate about creating opportunities that empower individuals to achieve professional

ForgeFit

Remote Customer Service Specialist

Buffalo, NY · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

HB Travels

Customer Service Specialist (Remote)

Buffalo, NY · Remote

$16.50 - $21.75/hr

About the Role We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide

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All JobsInbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Lockport, NY

Internship Remote Inbound Customer Service Representative information

See Lockport, NY salary details

$9

$17

$25

How much do internship remote inbound customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for internship remote inbound customer service representative in Lockport, NY is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an internship remote inbound customer service representative?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an internship remote inbound customer service representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What cities near Lockport, NY are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities near Lockport, NY with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you
Infographic showing various Internship Remote Inbound Customer Service Representative job openings in Lockport, NY as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,949 per year, or $17.8 per hour.

Inbound Benefit Customer Service (Remote)

A-Line Staffing Solutions

Buffalo, NY • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

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Job description

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact by assisting members through the enrollment process, updating benefit information, and providing exceptional customer support.

INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Location: Buffalo, NY (Remote or Onsite)
Pay Rate: $18.00/hour

Schedule:

  • Monday – Friday
  • 8-hour shift scheduled between 8:00 AM and 11:00 PM
  • Candidates must be available to work any shift within this time frame.

Remote Eligibility:
Must reside within 2 hours of the Downtown Buffalo, NY facility and in the United States.

Position Overview

Representatives will initially support one client account and will have opportunities to become cross-trained on additional accounts. Daily responsibilities include assisting members through inbound phone calls, web chat, and email communications.

This position is available as either remote or onsite for qualified local candidates.

Key Responsibilities

  • Assist members with benefit enrollment and plan updates.
  • Respond to inbound customer inquiries regarding healthcare and pension benefits.
  • Provide support via phone, email, and web chat.
  • Research and resolve customer questions while maintaining a high level of accuracy.
  • Navigate multiple computer applications and systems simultaneously.
  • Document customer interactions according to company procedures.
  • Maintain confidentiality and compliance with all applicable policies and regulations.
  • Deliver professional, empathetic, and solutions-oriented customer service.

Qualifications

  • High School Diploma or GED required.
  • Previous customer service or call center experience preferred.
  • Benefits enrollment, healthcare, insurance, pension, or human resources experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to multitask and navigate multiple systems efficiently.
  • Proficiency with Microsoft Office applications.
  • Typing speed of at least 30 WPM preferred.
  • Ability to work independently in a structured environment.
  • Bilingual English/Spanish candidates are encouraged to apply.

Work Environment

  • Remote or onsite opportunity.
  • Professional and supportive service center environment.
  • Comprehensive training provided.
  • Opportunities for cross-training and career growth.

Hours

  • Peak Season: Up to 40 hours per week with potential overtime opportunities.
  • Non-Peak Season: Typically 30–40 hours per week based on business needs.

Why Join Us?

  • Competitive pay
  • Remote work opportunity for local candidates
  • Paid training
  • Professional and collaborative team environment
  • Career development and cross-training opportunities
  • Meaningful work helping members navigate important healthcare and pension benefits

If you are passionate about helping others, enjoy customer service, and are looking for a long-term opportunity with growth potential, we encourage you to APPLY NOW!

INDJP

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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