ZipRecruiter

Log In

2

Internship Remote Inbound Customer Service Representative Jobs in Joliet, IL

next page

Showing results 1-20

People also search for

All JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Joliet, IL

Internship Remote Inbound Customer Service Representative information

See Joliet, IL salary details

$9

$18

$26

How much do internship remote inbound customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for internship remote inbound customer service representative in Joliet, IL is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Joliet, IL? The most popular types of Remote Inbound Customer Service Representative jobs in Joliet, IL are:
What are popular job titles related to Internship Remote Inbound Customer Service Representative jobs in Joliet, IL? For Internship Remote Inbound Customer Service Representative jobs in Joliet, IL, the most frequently searched job titles are:
What job categories do people searching Internship Remote Inbound Customer Service Representative jobs in Joliet, IL look for? The top searched job categories for Internship Remote Inbound Customer Service Representative jobs in Joliet, IL are:
What cities near Joliet, IL are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities near Joliet, IL with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you
Customer Service Senior Representative

Customer Service Senior Representative

Tailored Management

Naperville, IL • Remote

$21 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Senior Representative
Pay: $21.00$26.00/hour
Location: Fully Remote (any state except, NY, CA, HI or AK)
Schedule: Must be available between 8:00 AM8:00 PM, based on the candidates local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
Start Date: July 2026
Job Summary
We are seeking a Licensed Medicare Customer Service Senior Representative to support existing Healthspring Medicare customers who are interested in changing from one Healthspring Medicare plan to another. This role will primarily handle inbound calls, with occasional outbound calls, to help customers understand their current benefits, review available plan options, and connect them with the right support when needed.
This is a great opportunity for someone who has strong customer service, sales, and call center experience and is comfortable explaining Medicare products in a clear, professional, and compliant way.
Key Responsibilities
  • Handle inbound calls from current Healthspring Medicare customers who are interested in changing plans.
  • Explain existing benefits and help customers understand available Medicare product options.
  • Make outbound calls to current customers to provide education on plan options when needed.
  • Direct customers to the appropriate department when additional support is required.
  • Complete needs assessments to better understand customer questions, concerns, and goals.
  • Maintain strong knowledge of Medicare products, internal processes, and procedures.
  • Navigate multiple systems while accurately documenting customer interactions.
  • Use scripts, tools, and technology to provide accurate and compliant information.
  • Maintain a positive, professional, and customer-focused approach on every call.
  • Participate in required trainings, meetings, and team updates.
  • Maintain active license and appointment in all required Healthspring Medicare markets.
  • Follow all CMS, compliance, and company requirements.
  • Support overtime, weekend, holiday, and rotating shift needs based on business demand.
Required Qualifications
  • High School Diploma or GED required.
  • Active Health Insurance License required.
  • Must hold a current license in state of residence.
  • 12 years of sales or service experience.
  • At least 2 years of telephonic customer service, sales, or call center experience.
  • Experience working in a high-volume call center environment.
  • Strong verbal communication and active listening skills.
  • Ability to complete a needs analysis and provide accurate customer support.
  • Strong attention to detail and accurate data entry skills.
  • Ability to navigate multiple computer systems while speaking with customers.
  • Proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Strong time management, organization, and prioritization skills.
  • Ability to work independently in a remote environment.
  • Adaptable, flexible, and able to manage through change.
  • Must be goal-oriented, accountable, resourceful, and self-directed.
  • Must be available to work assigned shifts, including evenings, weekends, holidays, rotating schedules, and overtime as needed.
Remote Work Requirements
  • Reliable cable broadband or fiber optic internet.
  • Minimum internet speed of 10 Mbps download and 5 Mbps upload.
  • Ability to use required technology, including laptop, camera, and desk phone.
Preferred Qualifications
  • Bachelors degree preferred.
  • Call center experience preferred during AEP (Annual Enrollment Program)
  • Experience with Medicare Advantage, Medicare Supplement, Part D, ancillary products, or the healthcare insurance industry preferred.
What Were Looking For:
The ideal candidate is professional, patient, and customer focused. This person should be able to listen closely, ask the right questions, explain plan information clearly, and provide excellent service while following all compliance requirements. Strong multitasking skills and the ability to stay organized in a fast-paced remote call center environment will be key to success in this role.
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
Tailored Management logo

About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

View All Tailored Management Jobs

Apply