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Internship Remote Inbound Customer Service Representative Jobs in Ohio

Global Channel Management

Customer Service Rep

Mason, OH · Remote

$15 - $20.50/hr

REMOTE LOCAL CANDIDATES , Mason, OH Customer Service Rep duties: * The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to ...

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Internship Remote Inbound Customer Service Representative information

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Ohio? The most popular types of Remote Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Internship Remote Inbound Customer Service Representative jobs in Ohio? For Internship Remote Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Internship Remote Inbound Customer Service Representative jobs in Ohio look for? The top searched job categories for Internship Remote Inbound Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities in Ohio with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you
Patient Billing Customer Service Representative

Patient Billing Customer Service Representative

Akron Children's Hospital

Akron, OH • On-site, Remote

$16.25 - $21/hr

Full-time

Posted 12 days ago

Akron Children's Hospital rating

7.3

Company rating: 7.3 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

351st of 997 rated hospitals

Job description

Full-time, 40 hours/week
Monday-Friday 8am-4:30pm
Remote status (prefer candidates that reside in OH or PA)
Summary:
The Patient Billing Customer Service Representative (CSR) is responsible for providing excellent service to patients, families, and other healthcare consumers regarding billing inquiries. This role involves the investigation and resolution of account discrepancies, the processing of payments, education of patients on insurance benefits, and ensuring accuracy in patient financial records. The CSR serves as a liaison between patients, insurance providers, and the healthcare system to support the patient and family financial experience.
Responsibilities:
  1. Responds to inbound calls, emails, and written inquiries regarding patient billing statements, account balances, and payment options
  2. Provides clear and empathetic communication to explain charges, payments, adjustments, and insurance processing
  3. Assists patients with setting up payment plans and processing credit card or check payments over the phone
  4. Investigates and assists in the resolution of billing issues
  5. Escalates complex or unresolved issues to appropriate area or management personnel
  6. Documents all patient interactions and account actions in the billing software system
  7. Verifies insurance eligibility and benefits when needed
  8. Coordinates with internal departments including HIM, Coding, and Insurance Follow-Up teams.
  9. Maintains patient confidentiality in accordance with HIPAA and organizational policies.
  10. Stays informed of changes in insurance regulations, billing procedures, and payer requirements.
  11. Participates in ongoing training to stay current with healthcare regulations and customer service best practices.
  12. Meets performance metrics related to call volume, resolution rate, and customer satisfaction.

Other information:
Technical Expertise
  1. Empathy and patience in working with patients facing financial stress
  2. Attention to detail and accuracy
  3. Problem-solving and analytical thinking
  4. Time management and multitasking skills
  5. Basic knowledge of medical billing terminology and insurance processes
  6. Proficient with computers and billing software (e.g., Epic, Cerner, or other EMR systems)
  7. Familiarity with HIPAA and patient privacy practices

Education and Experience
  1. Education: High School Diploma or GED
  2. Licensure: None
  3. Certification: None
  4. Years of relevant experience: Minimum 1 year experience in a customer service or call center environment or Minimum 1 year experience in a billing area of a hospital, physician office or other health care setting.
  5. Years of supervisory experience: None

Full Time
FTE: 1.000000
Status: Remote

What Akron Children's Hospital employees say

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About Akron Children's Hospital

Sourced by ZipRecruiter

Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Akron, OH, US

Year founded

1890

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