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Internship Remote Customer Support Representative Jobs in Columbus, OH

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Remote Customer Service Representative

Columbus, OH · Remote

$17.50/hr

Customer Service Representative Publishing / Education $17.50 per hour Sunday-Saturday, Open ... Respond to phone calls, chats, emails, and other support requests regarding digital products

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How much do internship remote customer support representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for internship remote customer support representative in Columbus, OH is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Remote Customer Support Representative, and why are they important?

To thrive as an Internship Remote Customer Support Representative, you need strong communication skills, basic computer literacy, and familiarity with customer service principles, often supported by a high school diploma or current college enrollment. Experience with helpdesk software, CRM systems, and communication platforms like Zendesk or Salesforce is typically required. Outstanding soft skills include patience, active listening, problem-solving, and the ability to remain calm under pressure. These abilities are crucial for delivering efficient, empathetic support and ensuring customer satisfaction in a virtual environment.

What types of challenges can a remote customer support intern expect to encounter, and how are they typically addressed?

As a remote customer support intern, you'll likely face challenges such as managing time effectively, adapting to different communication styles, and resolving customer issues without in-person guidance. Since you'll be working from home, it's important to stay organized and proactive in seeking help when needed. Many companies provide regular check-ins, mentorship, and access to knowledge bases or team chats to help interns overcome these hurdles. Open communication with your supervisor and colleagues is key to navigating complex situations and growing your skill set.

What is an Internship Remote Customer Support Representative?

An Internship Remote Customer Support Representative is an entry-level position where interns assist customers with inquiries, issues, and product information via phone, email, or chat, all while working from a remote location. The role helps interns gain valuable experience in communication, problem-solving, and customer service processes. Interns often learn about the company’s products and services, develop technical skills using support software, and work as part of a virtual team. This internship is ideal for those looking to start a career in customer support or related fields.

What is the difference between Internship Remote Customer Support Representative vs Remote Customer Support Specialist?

AspectInternship Remote Customer Support RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; relevant experience preferred
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, independent
Employer UsageInternship programs, entry-level trainingCustomer service departments, support teams
Search IntentLearning role, entry-level support experienceHandling customer inquiries, problem-solving

In summary, an Internship Remote Customer Support Representative is an entry-level, supervised role designed for learning and gaining experience, often part of an internship program. In contrast, a Remote Customer Support Specialist is a more experienced, full-time position focused on resolving customer issues independently. Both roles are remote and industry-focused but differ mainly in experience level and responsibilities.

What are the most commonly searched types of Remote Customer Support Representative jobs in Columbus, OH? The most popular types of Remote Customer Support Representative jobs in Columbus, OH are:
What are popular job titles related to Internship Remote Customer Support Representative jobs in Columbus, OH? For Internship Remote Customer Support Representative jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Internship Remote Customer Support Representative jobs in Columbus, OH look for? The top searched job categories for Internship Remote Customer Support Representative jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Internship Remote Customer Support Representative jobs? Cities near Columbus, OH with the most Internship Remote Customer Support Representative job openings:
Internship Remote Customer Support Representative jobs near you

Customer Support Representative (Bilingual, Spanish) Eastern Timezone

AssetWatch, Inc.

Columbus, OH • Remote

$15 - $18.75/hr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions.

We are only considering candidates who reside in EST timezone given.

What's the Opportunity

  • Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
  • Provide support to customers in both English and Spanish across written and verbal communication channels
  • Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
  • Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
  • Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
  • Proactively contact customers to resolve issues before they escalate
  • Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
  • Identify opportunities to proactively address potential challenges or recurring issues
  • Meet or exceed case management and response time expectations
  • Utilize multiple software tools to diagnose issues and implement appropriate solutions
  • Promote customer loyalty through recognition and engagement initiatives
  • Perform other responsibilities as directed by the AssetWatch Support Manager

Qualifications

  • 2+ years of experience in technical support or a related field
  • 2+ years of customer service experience (in-person or virtual)
  • Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
  • Experience working in high-volume support environments and ticketing systems
  • Experience with CRM platforms (Salesforce strongly preferred)
  • Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

#LI-REMOTE

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.