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Internship Remote Customer Experience Analyst Jobs in Riverside, CA

Workiva

Spring 2027 Intern - Sales Analyst

Pomona, CA · On-site +1

$21/hr

Experience using Excel, Word, and Google Docs Travel Requirements & Working Conditions * Minimal ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Lead and develop customer service and inside sales professionals, including remote and ... Strong analytical abilities and experience creating reports, presentations, and business insights.

Workiva

Spring 2027 Intern - Data Analytics

Pomona, CA · On-site +1

$22/hr

This internship is primarily a remote opportunity. However, if you are located near one of our ... experience through additional internship seasons Why Join Workiva Workiva is the platform designed ...

Bradshaw Home

Deduction Analyst (Remote)

Fontana, CA · Remote

$24.50 - $25.50/hr

This role partners closely with Customer Service, Operations, Accounting, and other internal ... Experience working with an order management software, Deduction Management System and ERP (NetSuite ...

Johnson & Johnson

Summer 2027 Finance Internship

Irvine, CA · On-site +1

$25.50 - $28/hr

Launch your career with hands-on finance experience at Johnson & Johnson. During this full-time 10 ... Interns may support teams in Financial Planning & Analysis, Commercial Finance, Supply Chain ...

Jj

Summer 2027 Finance Internship

Irvine, CA · On-site +1

$25.50 - $28/hr

Launch your career with hands-on finance experience at Johnson & Johnson. During this full-time 10 ... Interns may support teams in Financial Planning & Analysis, Commercial Finance, Supply Chain ...

Workiva

Spring 2027 Intern - Customer Success

Pomona, CA · On-site +1

$21/hr

This internship is primarily a remote opportunity. However, if you are located near one of our ... experience through additional internship seasons Why Join Workiva Workiva is the platform designed ...

OSTechnical

Be Seen First

Remote Electronic Health Records (EHR) Analyst

Irvine, CA · Remote

Minimum of 3 years' experience in EHR system management, configuration, and user training ... Customer service orientation with professionalism and discretion.

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Infographic showing various Internship Remote Customer Experience Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 8% Internship, 63% Full Time, 20% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

Lending Product & Credit Policy Analyst

Mission Loans, LLC

Irvine, CA • On-site, Remote

$31.25 - $33.65/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Manage and develop product lending guidelines and matrices by designing, testing, and updating lending criteria.

  • Organize the launch of new lending products while maintaining investor or secondary market guidelines.

  • Coordinate and manage new product rollout and review guideline clarifications and exception queues.

Job description

Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and immersing them in a fun, positive, and energetic atmosphere that places emphasis on the customer experience above all else. If you love coming to work every day and winning, hold yourself to high goals and standards, subscribe to a no drama workplace and live to serve your customers as much as each other...we want you on our team.
Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As the Lending Product & Credit Policy Analyst, your primary mission is to manage and develop product lending guidelines and research potential product offerings that meet the needs of both the company and its customers.
PRIMARY DUTIES & RESPONSIBILITIES:
  • Manage and develop product lending guidelines and matrices by designing, testing, and updating lending criteria (e.g. LTV, credit score thresholds, and DTI limits)
  • Organize launch of new lending products while maintaining investor or secondary market guidelines.
  • Provide product assessments and comparisons
  • Coordinate and manage new product rollout
  • Maintain investor guidelines and coordinate announcements of changes to the floor
  • Poll investors for guideline clarification
  • Review "Ask the UW" questions for first level response
  • Review exception queue for first level response
  • Acting as the bridge between sales, underwriting, compliance, and secondary markets to roll out program changes seamlessly.

SKILLS & ABILITIES:
  • Subscribe to a no drama workplace
  • Subscribe to the mission of creating a truly customer and team member centric environment
  • Love to come into work every day and win
  • Highly motivated, self-starter with ability to work independently under minimal supervision, and as a team player
  • Clear, effective interpersonal skills, written and verbal communication skills
  • Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
  • Strong analytical, problem solving and creative thinking skills
  • Ability to learn and adapt to guideline changes
  • Strong organization, follow through and time management skills
  • Excellent attention to detail with commitment to accuracy and quality
  • Dependable, responsible and able to use good judgement
  • Strong phone skills, easily building rapport and connection with customers

QUALIFICATIONS & EXPERIENCE
  • High School Diploma or GED required; Bachelor's degree preferred
  • 2-3 years' experience in mortgage lending product development, credit risk, policy analysis or secondary marketing
  • Underwriting experience a plus
  • Must have deep understanding of the mortgage industry, including market trends and regulatory requirements
  • Thorough understanding of agency & investor underwriting guidelines, policies and procedures
  • Proven ability to manage project timelines
  • Experience working with cross-functional teams
  • Basic math skills: ability to add, subtract, multiply, and divide in all units of measure
  • Strong proficiency in Microsoft Excel (data modeling/exception tracking)
  • Familiarity with Loan Origination Systems (LOS) and policy management platforms.

Compensation: $31.25 - $33.65
Location: Remote
Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Mission Loans, LLC is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.

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