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Internship Remote Continuous Improvement Jobs in Wisconsin

EDCi

Continuous Improvement Lead

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... The Continuous Improvement Lead Consultant will serve as a key component on EDCi's Experience Sales ...

CSAA

Continuous Improvement & Innovation * Remain current with advancements in AI/ML, Generative AI ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Continuous Improvement & Innovation * Remain current with advancements in AI/ML, Generative AI ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Continuous Improvement & Innovation * Remain current with advancements in AI/ML, Generative AI ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Continuous Improvement & Innovation * Remain current with advancements in AI/ML, Generative AI ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Harris

Take part in code reviews and contribute to the continuous improvement of the development process ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

Take part in code reviews and contribute to the continuous improvement of the development process ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

CSAA

Maintain transparency into the strategic opportunity pipeline while driving continuous improvement ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

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Internship Remote Continuous Improvement information

What is the difference between Internship Remote Continuous Improvement vs Internship Remote Process Improvement?

AspectInternship Remote Continuous ImprovementInternship Remote Process Improvement
CredentialsTypically requires coursework in quality management, operations, or related fieldsSimilar credentials, often with focus on process analysis or operations management
Work EnvironmentRemote, collaborative teams focusing on ongoing improvement initiativesRemote, project-based work aimed at optimizing processes
Industry UsageCommon in manufacturing, healthcare, and service sectorsWidely used across industries for efficiency projects

Both roles involve remote work and focus on improving organizational operations. Continuous Improvement emphasizes ongoing, iterative enhancements, while Process Improvement targets specific process optimization projects. They share similar skills and credentials, but differ slightly in scope and approach.

What are the most commonly searched types of Remote Continuous Improvement jobs in Wisconsin?

The most popular types of Remote Continuous Improvement jobs in Wisconsin are:

What cities in Wisconsin are hiring for Internship Remote Continuous Improvement jobs?

Cities in Wisconsin with the most Internship Remote Continuous Improvement job openings:

Internship Remote Continuous Improvement jobs near you

Continuous Improvement Lead

Appleton, WI • On-site, Remote

EDCi
IT Services • 51 - 200 employees
Learn more about EDCiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

⬅ Back to Career OpportunitiesContinuous Improvement Lead Consultant Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Continuous Improvement Lead Consultant will serve as a key component on EDCi's Experience Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental and vision insurance
  • 401K match
  • And much more!

RESPONSIBILITIES:
  • Responsible for providing white glove support for strategic EDCi clients.
  • Perform project coordinator duties associated with utilizing engineering/AI resources.
  • Lead client continuous improvement Genesys Cloud platform support, tuning, and regular feature configuration/deployments.
  • Provide in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
  • Demonstrating and answering questions to clients, related to our top contact center platforms.
  • Strong desire to stay on top of all things happening in contact centers.
  • The ability to quickly understand and solution customer pain points.
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 1+ year experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Cloud CX certification is a plus
  • Knowledge of telephony architecture and Genesys Cloud CX dependencies
  • Experience in delivering business operations and/or customer experience initiatives
  • Understand best practices for a service organization
  • Development experience and/or mindset
  • Excellent client service attitude and team focus

SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
  • Healthcare industry background
  • Natural language bot flow development experience
  • Leadership experience
  • Business analysis experience or having been part of transformation projects
  • Understand how budgets work along with how to creatively achieve strategic initiatives

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