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Internship Remote Complaint Handling Jobs (NOW HIRING)

The Baldwin Group

Compliance Director - BRIE

Consumer Complaint Handling; * Regulatory Exams & Investigations (including Market Conduct Exams ... LI-REMOTE Click here for some insight into our culture! The Baldwin Group will not accept ...

LoanCare

SPOC Default Resolution Analyst I

$16.54 - $24.71/hr

Track, resolve, and ensure proper client complaint handling by logging in the appropriate system ... About Remote Employment We provide the necessary equipment; all you need is a quiet, private place ...

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How much do internship remote complaint handling jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for internship remote complaint handling in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What is an Internship Remote Complaint Handling position?

An Internship Remote Complaint Handling position is a temporary role where interns work remotely to assist organizations in managing and resolving customer complaints. Interns in this role typically communicate with customers via email, chat, or phone to gather information, resolve issues, and ensure customer satisfaction. They may also be responsible for documenting complaints, escalating complex cases, and learning about customer service best practices. This internship helps develop communication, problem-solving, and conflict resolution skills, all while working from a remote location.

What types of complaints will I typically handle during a remote complaint handling internship, and how is support provided to interns working off-site?

As a remote complaint handling intern, you will usually address customer concerns related to products, services, or support experiences. These may include issues like delivery delays, product defects, or billing discrepancies. Support is typically provided through virtual onboarding, access to knowledge bases, and regular check-ins with a supervisor or mentor. Many organizations use collaborative tools such as chat platforms and ticketing systems to facilitate real-time communication and ensure you feel connected and supported while working remotely.

What are the key skills and qualifications needed to thrive as an Internship Remote Complaint Handling, and why are they important?

To thrive in an Internship Remote Complaint Handling role, you need strong verbal and written communication skills, analytical thinking, and attention to detail, often supported by enrollment in or completion of a relevant degree such as business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and ticketing tools is typically required. Active listening, patience, and problem-solving abilities are crucial soft skills for addressing customer concerns effectively and maintaining a positive company image. These skills ensure efficient resolution of complaints, enhance customer satisfaction, and contribute to continuous process improvement.

What is the difference between Internship Remote Complaint Handling vs Remote Customer Service Representative?

AspectInternship Remote Complaint HandlingRemote Customer Service Representative
CredentialsBasic education, training providedHigh school diploma or equivalent, training often provided
Work EnvironmentRemote, often part-time or internship settingRemote, full-time or part-time customer support
Employer & IndustryCompanies handling customer complaints across various sectorsBusinesses providing customer support services
Search & Comparison IntentUnderstanding internship roles in complaint handlingComparing entry-level customer support roles

Internship Remote Complaint Handling focuses on training individuals to manage customer complaints remotely, often as a temporary or learning position. Remote Customer Service Representatives handle a broader range of customer inquiries and support issues. While both roles are remote and entry-level, complaint handling internships emphasize complaint resolution skills, whereas customer service roles cover general support functions.

What cities are hiring for Internship Remote Complaint Handling jobs? Cities with the most Internship Remote Complaint Handling job openings:
What are the most commonly searched types of Remote Complaint Handling jobs? The most popular types of Remote Complaint Handling jobs are:
What states have the most Internship Remote Complaint Handling jobs? States with the most job openings for Internship Remote Complaint Handling jobs include:
Internship Remote Complaint Handling jobs near you

Compliance Director - BRIE

The Baldwin Group

Remote

Full-time

Posted 19 days ago

Job description

BRIE is more than insurance - it's a promise
BRIE, short for Builder Reciprocal Insurance Exchange, is the go-to solution for homeowners seeking reliable home insurance coverage in new- or newer-home communities.
As a reciprocal exchange, BRIE operates differently. Unlike traditional insurance models that focus on profits for shareholders, a reciprocal exchange is member-focused-designed to serve its subscribers over the long term.
Working at BRIE means being part of a mission-driven organization that emphasizes standing together in times of need. It's an opportunity to build and contribute to an innovative and expanding insurance model rooted in community and long-term value.
We are seeking a highly skilled, innovative and experienced Compliance professional for the Builder Risk Management, LLC, to lead and build out the compliance operations for the Builder Reciprocal Insurance Exchange (BRIE), a newly established reciprocal insurance exchange dedicated to providing builder sourced homeowner insurance nationwide. BRIE operates as a member-focused exchange, with Millennial Specialty Insurance, LLC as its insurance service provider.
The ideal candidate will bring deep expertise in Property & Casualty insurance compliance, strong analytical skills, a curiosity toward AI, effective communication abilities, and a thorough understanding of regulatory frameworks in the insurance industry. This role will oversee compliance functions across multiple operations, ensuring adherence to state and federal regulations while fostering a culture of compliance excellence.
Key Responsibilities
Regulatory Compliance Oversight
  • Monitor and communicate legislative and regulatory changes.
  • Ensure the company complies with all applicable laws, regulations, and internal policies by timely adopting new requirements.
  • Oversee regulatory reporting to insurance departments and other compliance functions including, but not limited to, the following:
  • Consumer Complaint Handling;
  • Regulatory Exams & Investigations (including Market Conduct Exams);
  • Regulatory Inquiries & Communications;
  • Homeowners Data Calls;
  • NAIC Market Conduct Annual Statements;
  • Coordination of financial reporting requirements; and
  • Medicare Secondary Payer compliance, including Section 111 reporting;
  • Policies, Procedures, & Program Development
  • Create, update, and enforce compliance policies and procedures to mitigate risks and ensure adherence to regulations.
  • Support the adoption and adherence to corporate governance procedures and best business practice guidelines.
  • Develop, organize, and deliver compliance training programs to communicate key regulatory changes and compliance responsibilities.

Strategic Initiatives & Risk Management
  • Identify, assess, manage and mitigate compliance risks by developing and implementing internal controls and procedures.
  • Support and manage complex strategic planning and projects.
  • Conduct regulator internal reviews/audits to assess compliance with regulations and prepare reports for leadership.
  • Firm-wide Collaboration
  • Work closely with various departments to ensure compliance activities are integrated into business processes and operations.
  • Partner with cross-functional and cross-organizational teams, including Legal and Operations, to support regulatory requirements for BRIE.
  • Serve as a strategic advisor on regulatory requirements, filings, and industry trends.
  • Report key compliance metrics and risk assessments to senior leadership.
  • Build AI tools to assist in the monitoring and scale compliance operations

Qualifications
  • 7+ years in Property & Casualty insurance compliance.
  • In-house carrier experience required.
  • Strong understanding of NAIC model laws, state-specific regulations, and compliance frameworks.
  • Exceptional communication, analytical, and problem-solving abilities.
  • Adept at process improvement and technology-driven compliance solutions.
  • Bachelor's degree required.
  • Juris Doctor degree and compliance certifications (e.g., CRCM, CCEP) preferred.
  • High ethical standards, sound judgment, and ability to influence decision-making at senior levels.

#LI-BM1
#LI-REMOTE
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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