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Internship Remote Complaint Handling Jobs (NOW HIRING)

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Remote * Duration :4+ Months Position Overview * The Complaint Determination Associate will work ... Performs other complaint handling responsibilities as required Required Leadership/Interpersonal ...

HonorVet Technologies

Vigilance Writer

Acton, MA · Remote

Fully Remote Job Duration: 03 Months * The Global Product Monitoring Vigilance Report Writer ... Serve as a subject matter expert for post-market and complaint handling regulatory questions and ...

Harbor Freight Tools

Lead Engineer (Remote)

Calabasas, CA · Remote

$117K - $176K/yr

Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...

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Internship Remote Complaint Handling information

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How much do internship remote complaint handling jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for internship remote complaint handling in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What is an Internship Remote Complaint Handling position?

An Internship Remote Complaint Handling position is a temporary role where interns work remotely to assist organizations in managing and resolving customer complaints. Interns in this role typically communicate with customers via email, chat, or phone to gather information, resolve issues, and ensure customer satisfaction. They may also be responsible for documenting complaints, escalating complex cases, and learning about customer service best practices. This internship helps develop communication, problem-solving, and conflict resolution skills, all while working from a remote location.

What types of complaints will I typically handle during a remote complaint handling internship, and how is support provided to interns working off-site?

As a remote complaint handling intern, you will usually address customer concerns related to products, services, or support experiences. These may include issues like delivery delays, product defects, or billing discrepancies. Support is typically provided through virtual onboarding, access to knowledge bases, and regular check-ins with a supervisor or mentor. Many organizations use collaborative tools such as chat platforms and ticketing systems to facilitate real-time communication and ensure you feel connected and supported while working remotely.

What are the key skills and qualifications needed to thrive as an Internship Remote Complaint Handling, and why are they important?

To thrive in an Internship Remote Complaint Handling role, you need strong verbal and written communication skills, analytical thinking, and attention to detail, often supported by enrollment in or completion of a relevant degree such as business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email platforms, and ticketing tools is typically required. Active listening, patience, and problem-solving abilities are crucial soft skills for addressing customer concerns effectively and maintaining a positive company image. These skills ensure efficient resolution of complaints, enhance customer satisfaction, and contribute to continuous process improvement.

What is the difference between Internship Remote Complaint Handling vs Remote Customer Service Representative?

AspectInternship Remote Complaint HandlingRemote Customer Service Representative
CredentialsBasic education, training providedHigh school diploma or equivalent, training often provided
Work EnvironmentRemote, often part-time or internship settingRemote, full-time or part-time customer support
Employer & IndustryCompanies handling customer complaints across various sectorsBusinesses providing customer support services
Search & Comparison IntentUnderstanding internship roles in complaint handlingComparing entry-level customer support roles

Internship Remote Complaint Handling focuses on training individuals to manage customer complaints remotely, often as a temporary or learning position. Remote Customer Service Representatives handle a broader range of customer inquiries and support issues. While both roles are remote and entry-level, complaint handling internships emphasize complaint resolution skills, whereas customer service roles cover general support functions.

What cities are hiring for Internship Remote Complaint Handling jobs? Cities with the most Internship Remote Complaint Handling job openings:
What are the most commonly searched types of Remote Complaint Handling jobs? The most popular types of Remote Complaint Handling jobs are:
What states have the most Internship Remote Complaint Handling jobs? States with the most job openings for Internship Remote Complaint Handling jobs include:
Internship Remote Complaint Handling jobs near you
Complaint Determination Associate

Complaint Determination Associate

Lancesoft INC

Acton, MA • Remote

$30 - $33/hr

Contractor

Posted 17 days ago

Job description

JOB SUMMARY

Worker Arrangement

  • Remote
  • Duration :4+ Months

Position Overview

  • The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination

Responsibilities

  • Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
  • Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
  • Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
  • Reassess inquiry records when new information is received
  • Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

  • Ability to handle team interpersonal conflicts and find an acceptable resolution
  • Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
  • Ability to organize and judge priorities.
  • Strong attention to detail.
  • Ability to work in a team environment

Required Skills and Competencies

  • Solid understanding of QSR and/or ISO 13485 preferred
  • Demonstrated knowledge of Microsoft Office
  • Working knowledge of complaint handling functions of a medical device company preferred
  • Working understanding of TrackWise and SalesForce CRM preferred
  • Effective written and verbal communication skills
  • Ability to generate and maintain accurate records

Education and Experience

  • Experience in medical device complaint handling, or related field preferred

Additional Information

  • Travel is estimated at <5% but will flex depending on business needs.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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