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Internship Remote Background Screening Jobs in Virginia

The Borgen Project

This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is ... of your GPAs/background. Details: This is an unpaid internship, although college credit is ...

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Internship Remote Background Screening information

What is the difference between Internship Remote Background Screening vs Remote Background Screening Specialist?

AspectInternship Remote Background ScreeningRemote Background Screening Specialist
CredentialsTypically no formal certifications requiredOften requires certifications like BBBSP or similar
Work EnvironmentInternship, often part-time or temporary, remoteFull-time, remote, professional setting
Employer & Industry UsageUsed by companies hiring interns for screeningUsed by background screening firms and HR departments

Internship Remote Background Screening involves assisting with basic background checks during an internship, often with minimal credentials. In contrast, a Remote Background Screening Specialist performs comprehensive background checks as a professional, often requiring certifications and experience. The internship role is more entry-level and learning-focused, while the specialist role is a full-time professional position.

What are the most commonly searched types of Remote Background Screening jobs in Virginia? The most popular types of Remote Background Screening jobs in Virginia are:
What are popular job titles related to Internship Remote Background Screening jobs in Virginia? For Internship Remote Background Screening jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Internship Remote Background Screening jobs in Virginia look for? The top searched job categories for Internship Remote Background Screening jobs in Virginia are:
What cities in Virginia are hiring for Internship Remote Background Screening jobs? Cities in Virginia with the most Internship Remote Background Screening job openings:
Internship Remote Background Screening jobs near you

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

MSCCN

Hampton, VA • On-site, Remote

$17/hr

Full-time

Posted 5 days ago

Job description

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role requires at least 3 years of customer service or contact center experience.
This job post is for the August new hire class.
This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification.
Key Tasks
  • Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
  • Make outbound calls as necessary based on business needs
  • Resolve or escalate customer inquires in a timely manner
  • Encourage use of electronic communication with customers
  • Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
  • Follow SOPs and policies
  • Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
  • Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
  • Use frequently asked questions (FAQs) and help look up and provide information to inquiries
  • Utilize departmental knowledge bases and training material to answer customer inquiries
  • Maintain up-to-date knowledge of policies and procedures as applicable
  • Adhere to published schedule according to attendance guidelines
  • May be required to work some weekends and holidays
  • Perform other duties as assigned

#LI-Remote
Additional Qualifications/Responsibilities
Qualifications and Skills
Education: Degree preferred, high school diploma or GED required
Experience: 3 years customer service or contact center experience
Skills and Abilities:
  • Be able to read and speak English clearly, professionally and fluently
  • Listening and human relations skills
  • Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of each inquiry resolution
  • Typing and writing abilities To respond appropriately to changing situations
  • Ability to work as a team member

Pay Rate: $17 / Hr
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Rotational shifts: Yes

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