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As of Aug 12, 2026, the average hourly pay for internship recertification specialist in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
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Internship Recertification Specialist jobs near you
Infographic showing various Internship Recertification Specialist job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,995 per year, or $17.3 per hour.

Hotline Specialist

Firefly Children & Family Alliance

Indianapolis, IN • On-site

$16.50 - $18.50/hr

Full-time

Re-posted 14 days ago

Job description

Are you looking to change youth lives?
At Firefly Children & Family Alliance, you can make a difference.
We value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. This is a full-time contract position.
As a Child Care Development Fund Hotline Specialist you will have the following job responsibilities:
Hotline Responsibilities (70%)
  • Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
  • Schedule and re-schedule appointments for childcare voucher specialists
  • Correctly enter information into the voucher system databases
  • Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
  • Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
  • Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
  • Any other responsibilities deemed necessary by the supervisor

Childcare Voucher Eligibility/Recertification Support (30%)
  • Assist families applying for childcare assistance through interviews and document collection to determine eligibility
  • Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
  • Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
  • Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
  • Communicate with parents and child care providers

Job Requirements:
  • High School Diploma or GED required
  • Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
  • Patient and punctual
  • Valid driver's license with valid insurance

Our ideal CCDF Specialist would accomplish their responsibilities while displaying the following important behavioral competencies:
  • Deliberate Consistency - Maintain a steady pace of work and respond to multiple work demands throughout each day.
  • Quality Expert - Display diligence for precise and correct documentation for successful childcare assistance programs.
  • Straightforward Service- response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.

Equal Employment Opportunity:
Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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