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CLASSIFICATION/STATUS: Non-Exempt, Permanent, Full Time (part time may be considered on a case-by-case basis)

IMMEDIATE SUPERVISOR: Medical Assistant Manager

SUPERVISORY RESPONSIBILITIES: None

CLINICAL SUPERVISORS: Lead Medical Assistant, Nurse Manager, Director of Nursing primarily, with Family Physicians, and Family Nurse Practitioners providing additional floor supervision regarding individual patient care.

PAY RANGE: Band B ($21.00 - $27.00/hour)

****Earn up to an additional $1,000 annually in retention and performance bonuses

WHO YOU ARE:

YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Medical Assistant will perform a variety of clinical and administrative tasks to keep the Medical Department running smoothly. The duties of Medical Assistant include but are not limited to taking medical histories, taking vital signs, managing patient flow, faxing, prescription requests, inventory and stocking, preparing instruments for use as well as any other duty assigned by supervisors.

YOUR RESPONSIBILITIES

• Coordinate unit flow and monitor waiting area.
• Escort patients to examination room, take and record patient history and vital signs such as height, weight, pulse, blood pressure, temperature, etc. for adults and children.
• Perform and mount electrocardiograms (EKGs), and 3 DERM.
• Obtain urine and blood samples and run point of care testing such as INR, A1C, HCG, Hb, Glucose, IH Lipids, Rapid HIV etc. Prepare specimens for transport to outside lab. Provide lab coverage for all clinical patients including MAH Prenatal.
• Perform vision and hearings tests. Record information in charts as required.
• Ensure that all required forms and or screenings such as PEDS, PHQ, MCHAT, Food Insecurity, C3 RAF forms, PVPs, GADS, SBIRTS, Tobacco Cessation, Fall Risk Assessments, School and Camp Forms, Procedure Consents, and Release of Medical Records are distributed, completed, and entered correctly.
• Assist Provider during examinations and in minor procedures when necessary as well as in their school sessions.
• During an acute medical emergency, act as liaison with other Health Center personnel, ambulance service and hospital. Must exhibit professionalism under stress. Assist providers with treatment during emergency.
• Prepare, administer, and document vaccines for immunizations as directed by a physician or other licensed provider.
• Complete CRCH vaccine administration training (Vaccine for Children SOP, which includes storage and handling, VIS, order verification, scheduling, vaccine preparation, administration, documentation, and reporting).
• Willingness to support training needs for students and internships as requested.
• Provide emotional support to patients during routine and emergency visits to Center.
• Provide follow up communication by phone or mail with patients.
• Handle phone calls and book appointments as appropriate. Cover check out when needed.
• Wash, wrap, and prepare all instruments for sterilization. Assist with daily cleaning of rooms, stocking and maintenance of all inventory and supplies.
• Provide skilled interpreting services within the department, and if available, to other parts of the Health Center.
• Work within his/her assigned team, to ensure that daily tasks are being done and assistance is being provided to the team such as inventory, scrubbing scheduled, and covering sessions.
• Assist with the organization of ongoing in-service education within the Health Center and with outside agencies.
• Participate in community outreach activities.
• Maintain current patient education and referral information system in consultation with the staff.
• Participate in training and orienting of new staff.
• Work collaboratively with other Health Center staff in meeting JCAHO accreditation and other regulatory and/or funding requirements.
• Attend and participate in team lead meetings, monthly staff meetings, and other activities that the Health Center promotes.
• Perform other duties as assigned by the Medical Assistant Manager or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• 1–2 years of Medical Assistant experience preferred; recent graduates of accredited MA programs will be considered.
• High School Diploma or equivalent required.
• BLS or CPR Certificate required.
• Must maintain current Medical Assistant certification. Medical Assistants who are not certified at the time of hire must obtain MA certification such as CCMA or CRMA within 2 months of their start date.
• Medical Staff at CRCH are credentialed in accordance to regulation 243, CMR 3.05 of the Massachusetts Board of Register for Medicine.
• Demonstrated expertise as a Medical Assistant with over 1 year of experience providing high quality patient care in fast paced healthcare environment preferred.
• Clinic is open 8:30am-7:00pm on Mondays, Tuesdays, Wednesdays, and Thursdays; 8:30am-5:00pm on Fridays; and 8:30am-1:00pm on Saturdays. Required to work from 8:15am-5:00pm, as well as Evenings and Saturdays as needed in both locations.
  • Part Time staff must be able to work a minimum of 20 hours/week
• Bilingual with strong written and oral communication skill in English/Spanish or English/Portuguese preferred.
• Must be able to adapt to the schedule and working style of assigned provider(s).
• Must be mature, responsible, and team oriented.
• Strong organizational and communication skills.
• Willingness to support training needs for students and internships as requested.
• Ability to work under pressure and flexibility to function in a changing environment.
• Must have a willingness to work flexible hours to meet the organization's needs/demands.
• Must be able to travel to either Charles River Community Health site (Brighton and Waltham) as needed.
• Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

At CRCH, we are committed to investing in our Medical Assistants through a clear, tiered system that supports skill-building, recognition, and career advancement. Each tier reflects your experience and contributions. This program offers a transparent path for growth, rewards progress, and creates meaningful opportunities to advance—all while supporting high-quality, mission-driven care.

Tier 1

• Who qualifies?
  • Recent graduates of an MA training programs or certified CNAs
  • 0-1.5 years of MA experience
• Key Focus
  • Core clinical and administrative MA responsibilities
  • Foundational hands-on training and patient care
• Starting Rate
  • $21.00 - $22.00/hour

Tier 2

• Who qualifies?
  • 1+ years MA experience
  • RMA/CCMA certification required
  • Signed off on vaccine administration
• Key Focus
  • All Tier 1 responsibilities
  • Administer vaccines, respond to emergencies, cover callouts
  • Expanded coordination and documentation responsibilities
• Starting Rate
  • $22.00–$23.00+/hour

Tier 3

• Who qualifies?
  • 2+ years MA experience (1+ in ambulatory care)
  • RMA/CCMA certified & vaccine-approved
• Key Focus
  • All Tier 1 & 2 responsibilities
  • Precept new staff, support inventory and scheduling
  • Community outreach, team support, and in-service education
• Starting Rate
  • $23.00–$24.50+/hour

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Medical Assistant rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical, Vision & Dental Insurance

Short, Long-term Disability, Life Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.