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Internship Phone Operator Jobs in Oregon (NOW HIRING)

ATD Technology LLC

Administrative Assistant

Portland, OR · On-site

$19 - $25.75/hr

Successful completion of a formal OHSU Administrative Internship Program will substitute for one ... phone experience and data entry. Spelling and language skills are an asset. Excellent oral and ...

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All JobsPhone Operator JobsInternship Phone Operator JobsInternship Phone Operator Jobs in Oregon

Internship Phone Operator information

What is an internship phone operator?

Internship Phone Operators are individuals, typically students or recent graduates, who work temporarily in organizations to handle incoming and outgoing phone calls. Their main responsibilities include answering inquiries, directing calls to appropriate departments, taking messages, and providing basic information about the company. This role helps interns develop communication, organizational, and customer service skills, and offers exposure to professional work environments. Internship Phone Operators often receive training to use phone systems and manage sensitive information appropriately.

How to become an internship phone operator?

To become an internship phone operator, candidates typically need good communication skills, a friendly demeanor, and basic computer proficiency. Some positions may require a high school diploma or equivalent, and training is often provided on the job to familiarize interns with phone systems and customer service protocols.

What are the key skills and qualifications needed to thrive as an internship phone operator, and why are they important?

To thrive as an Internship Phone Operator, you need strong verbal communication skills, a professional phone manner, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call logging software, and office productivity tools is typically required. Active listening, patience, and a customer-focused attitude are valuable soft skills that set candidates apart. These skills and qualities are crucial for providing excellent service, handling inquiries efficiently, and maintaining a positive organizational image.

What are some common challenges faced by internship phone operators, and how can they be managed effectively?

Internship Phone Operators often encounter challenges such as handling high call volumes, managing difficult or upset callers, and multitasking between calls and administrative tasks. To manage these effectively, it's important to develop strong communication skills, remain calm under pressure, and follow established call-handling protocols. Most teams provide training and support, and interns are encouraged to ask for guidance from supervisors or experienced colleagues when faced with unfamiliar situations.

What is the difference between Internship Phone Operator vs Customer Service Representative?

AspectInternship Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; internship experienceHigh school diploma or higher; relevant certifications optional
Work EnvironmentCall centers, office settings, temporary rolesCall centers, retail, office settings, permanent roles
Industry UsageCommon in telecommunications, hospitality, healthcareWidespread across various industries including retail, tech, finance
Search & ComparisonOften searched by students or entry-level job seekersMore general, broader search for customer support roles

Internship Phone Operators typically focus on temporary, entry-level call handling during internships, often requiring minimal experience. Customer Service Representatives usually hold permanent roles with broader responsibilities across industries. Both roles involve communication skills but differ mainly in employment status and experience level.

What are the most commonly searched types of Phone Operator jobs in Oregon?

The most popular types of Phone Operator jobs in Oregon are:

Internship Phone Operator jobs near you
Infographic showing various Internship Phone Operator job openings in Oregon as of June 2026, with employment types broken down into 90% Full Time, 4% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Crisis Hotline Clinical Supervisor

Northwest Human Services, Inc.

Salem, OR • On-site

$70K - $106K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.
CRISES HOTLINE CLINICAL SUPERVISOR
Do you have a strong clinical background and a passion for suicide prevention, crisis care, and staff development? Northwest Human Services is seeking a qualified Crisis Hotline Clinical Supervisor to lead and support the professionals answering the 988 Suicide & Crisis Lifeline and Crisis & Information Hotline.
JOB STATUS: Exempt, Full-time
POSITION OVERVIEW:
As the Crisis Hotline Clinical Supervisor, you are responsible for clinical oversight and training for the Crisis & Information Hotline/988 staff. You will provide training, monitoring, evaluation to the Crisis Information staff in accordance with American Association of Suicidology (AAS), National Suicidal Prevention Lifeline (NSPL), and 988 call center standards of care.
Your role as a supervisor is to support recruitment and hiring for a 24/7/365 multi-shift staffing structure. This includes reviewing and screening applicates and participating in interviews and selection process.
KEY RESPONSIBILITIES:
  • Provide performance oversight and evaluation to crises intervention staff members.
  • Be accessible to 24/7 staff and provide case-specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.
  • Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets. This includes incorporating a variety of creative learning strategies to enhance participant learning (e.g., classroom format, silent/live monitoring, role-playing, etc.).
  • Implement ongoing supervision schedules based on positions, shifts, and duties. Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
  • Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care. This includes identifying training topics, developing agendas, and facilitating meetings.

QUALIFICATIONS:
  • Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.
  • Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.
  • 2 years or more of experience in a clinical setting providing mental health care, and/or crisis intervention.
  • Possess knowledge and experience with suicide assessment and intervention.

PREFERRED EXPERIENCE:
  • Prior experience providing crisis intervention over the phone or in a professional setting preferred.
  • Experience providing clinical supervision of employees and interns preferred.
  • Education and knowledge of organizational behavior and program development preferred.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
  • Healthcare insurance plans: Medical, Dental, Vision
  • Group Life: Short-Term & Long-Term Disability 100% paid by employer
  • 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
  • Flex Spending Account
  • PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
  • 7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
  • Continuing Education & Training Benefits
  • Employee Healthy Living Program - Gym Membership & Smoking Cessation

Why Join NWHS?
At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.
TO APPLY:
To join our team please visit our website Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

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