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Internship Microsoft Customer Support Jobs in Indiana

Harris

$22 - $25/hr

Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others ... Some prior experience with the education sector through internships What will help you stand out:

Archer Daniels Midland

$16.25 - $20.75/hr

Customer Support Representative - Evansville, IN ADM Grain This is a full-time, non-exempt position ... Proficiency in Microsoft Excel, Word and Outlook * The ability to learn web-based and other ...

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Internship Microsoft Customer Support information

What is an internship in Microsoft Customer Support?

An Internship in Microsoft Customer Support is a temporary position designed for students or recent graduates to gain practical experience working with Microsoft’s customer service teams. Interns typically assist with troubleshooting technical issues, responding to customer inquiries, and learning about Microsoft products and services. The role offers valuable exposure to real-world customer support operations in a leading technology company. Interns may also participate in training sessions, collaborate with experienced professionals, and develop key communication and problem-solving skills. This experience can be a stepping stone to a full-time career in customer support or other roles at Microsoft.

What types of projects and responsibilities can an intern expect in Microsoft Customer Support?

As an intern on Microsoft's Customer Support team, you can expect to work on a variety of projects that involve direct interaction with customers, troubleshooting technical issues, and collaborating with full-time support engineers. Your daily responsibilities may include analyzing customer inquiries, documenting resolutions, and contributing to knowledge base articles. You'll also have the opportunity to participate in team meetings, receive mentorship, and gain exposure to Microsoft's customer-centric culture. This experience helps build both technical and communication skills essential for future roles within the company or the broader tech industry.

What are the key skills and qualifications needed to thrive as an intern in Microsoft Customer Support, and why are they important?

To thrive as an Intern in Microsoft Customer Support, you need strong problem-solving abilities, foundational technical knowledge (such as familiarity with Microsoft products), and enrollment in or recent completion of a relevant degree program. Experience with customer relationship management (CRM) systems, ticketing tools, and basic troubleshooting platforms is typically beneficial. Excellent communication, adaptability, and a customer-centric attitude are standout soft skills for this role. These skills and qualities are crucial to efficiently resolve customer issues, contribute to team success, and ensure a positive user experience.

What is the difference between Internship Microsoft Customer Support vs Internship Technical Support Specialist?

AspectInternship Microsoft Customer SupportInternship Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical knowledgeHigh school diploma or equivalent; technical certifications preferred
Work EnvironmentCustomer service centers, remote supportTechnical support teams, remote or on-site
Employer & Industry UsageMicrosoft, technology industryVarious tech companies, IT service providers
Common Search & Comparison IntentUnderstanding support roles at MicrosoftTechnical troubleshooting roles in support

Internship Microsoft Customer Support focuses on assisting users with Microsoft products, emphasizing customer service skills. Internship Technical Support Specialist involves resolving technical issues, often requiring more technical knowledge. Both roles serve in support environments but differ in technical depth and focus.

What are the most commonly searched types of Microsoft Customer Support jobs in Indiana?

The most popular types of Microsoft Customer Support jobs in Indiana are:

What cities in Indiana are hiring for Internship Microsoft Customer Support jobs?

Cities in Indiana with the most Internship Microsoft Customer Support job openings:

Internship Microsoft Customer Support jobs near you

Customer Support Specialist

Superior Essex Inc.

Fort Wayne, IN • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 26 days ago

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essex Brownellis a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Throughout our 34-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

ESSENTIAL PURPOSE OF THIS POSITION:
The purpose of the Customer Support Specialist is to enhance the customer experience. The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations. The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD (Unauthorized Deduction) investigation and resolution, customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct investigations and make appropriate business decisions that protect the interests of Essex Brownell while preserving the relationship with the customer
  • Listen and respond to customers' needs and concerns
  • Review and update customer account data
  • Maintain a record documenting workflow time in - time out for customer requests
  • Record details of customer interactions
  • Research answers or solutions needed
  • Refer customers to managers or others as needed
  • Respond to customers and suppliers (internal and external) in a friendly and considerate manner
  • Carry out and enforce established business procedures
  • Make decisions regarding customer credit requests, and RMA requests within established limits

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BS/BA degree in business or marketing (preferred) or equivalent related experience.
  • 1-3 years customer service experience
  • Prior industrial sales experience (preferred)
  • Prior experience with regulatory compliance

SKILLS AND ABILITIES REQUIRED:

  • Be able to communicate effectively
  • Above-average typing and data entry skills
  • Excellent organizational and time management skills
  • Able to work in a team environment
  • Highly motivated and results-oriented
  • Incredible attention to detail
  • Possesses product knowledge and a willingness to learn about the product lines

COMPETENCIES REQUIRED:

  • Adaptability
  • Applied Learning
  • Collaboration
  • Excellent communication skills
  • Continuous Improvement
  • Customer Focus
  • Decision Making
  • Managing Work
  • Work Standards

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Order Entry Systems
  • CRM
  • Microsoft Office

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